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davidoneman

Scotcall chasing HIP pack debt for estate agent

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Hi i had a hip pack done about 2 years ago, i never recieved the hip pack i think the estate agents must have got it and kept it . i now have a company called scotcall ringing me for the money saying i owe for the hip pack firstly the amount looks more than the estate agent said at the time , so i asked them to send me a signed agreement and the person on the phone started being a clever sod saying they dont need one so i put the phone down . Do they need to produce a signed agreement to enforce the amount ?

cheers

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Did you order it with them, or did the estate agent?


7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Then they have no agreement with you and they should be politely told where to go.


7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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thats what i thought because when i asked for a signed agreement he said they didnt have one , then he said they didnt need a signed agreement because it was a service ?

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They dont need a signed agreement, but they do need to prove a contract existed with you.

 

It didnt - the only contract existed between them and the agent.


7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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