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Received someone else's CCA


blueboy6970
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Hi all

 

Wonder if anyone can point me in the right direction?

 

CCA'd Roxburge on 19 August, sent them dispute letter 20 September, then have received on 22 October a copy of a signature page from someone else's account!

 

This is only a single page, but contains their account number and their signature.

 

I can see where the mistake has happened as they have switched a 0 and 9 in the account number, so there is every possibility this is still alive account.

 

Can anyone suggest what I should do, what I should write to them, or shall I just ignore?

 

Thanks

 

BB

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Send the document (keep copies for proof) to the Information Commissioner’s Office with a complaint. This is a serious breach of the Data Protection Act.

 

Copy the ICO letter to the Byfleet Bandits and politely remind them the account remains in dispute, and they have failed to fulfil your legitimate request.

“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

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No reply to them sending it to their CEO by recorded delivery. It is a breach of data protection, so could be reported to the ICO. Keep a copy, just in case they just bin it to get rid of the evidence. They have failed to send your CCA, so you could view your account as being in dispute

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