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Wonga have emptied our account.


nellio
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To be a brief as possible my partner and I have a serious financial problem. My partner took out a wonga loan and sucessfully paid it back in June 2010. Fast forward to this morning and Wonga have charged our debit card over £1000 leaving £40 the last the next month. The bank (barclays) will not help us as they say we must have given them the card details and wonga say they will investigate the issue. The investigation could take up to 6 WEEKS and there is a Mortgage, council tax etc about to bounce. Please tell us what we can do about this? Wonga had no right to charge our card and they certainly have no right to hold our money while they look into it.

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Get a crime number from the local police and email that to Errol Damlin who is the top bod at Wonga. The police may huff and puff but say you need it to claim on your insurance, and then hammer Wonga by reporting this to Trading Standards, the OFT, Ministry of Justice and your local MP and national press.

 

There is a BBC journalist looking at payday loan companies I will alert to your thread if you want.

 

You also need to set up a new bank account - tell the bank the original account is now compromised and if they won't play ball you can do an N1 form via the courts to the bank for restitution, and an N1 to Wonga, these cost (I think) £35 each and will get you some action immediately. We can help with the wording of these.

 

Halifax, Co-op and Metro Bank all do good basic accounts where you can get your money paid into so this can't happen again.

 

Do you have the original email from Wonga where they say you had paid back the loan?

 

This is their favourite method of getting funds, so once you have a payment from them in your account make sure the income is going into another account so they cannot 'misappropriate' it.

 

Other people will be along shortly.

 

Then you get onto your local MP

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oh dear oh dear oh dear seems Wonga still have not learned thier lesson as sillygirl knows I had a similar problem and they ended up by paying me contact the BBC as she suggests E mail john heggarty direct with your concerns on [email protected] with wehat they have done . I cannot beleive they did this to you keep strong and fight this all the way. if they ignore you get pedantic and keep mailing him get him to call you and e mail the evedence over you have paid.

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Wonga claim to belong to an American guy, you should see the write up he gives himself, makes him seem really naff....

 

Their 'app to lend' which is available for iPhone users should be banned completely, as should their TV adverts, although they now just seem to show the sliding thermometer like bits....

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