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    • Please also take photos of the sign at the entrance as well as any signs inside the car park especially any that are different. Please take them from a distance where we can read them and if there is a payment machine, the sign on the machine or very close to it that explains their T&Cs for the machine.
    • Thanks for getting the signage posted up so quickly. The sign on entry should explain their T&Cs. As they don't it means that  what they have given you is  an offer to treat, not a contract. For there to be a contract they would have had to put their offer at the entrance.  You cannot put a notice saying that their T&Cs are inside the car park and expect motorists to be subject to those T&Cs when they are unaware what the terms are.. They have to be able to read them and understand them before they can accept them. My feeling is that the sign that includes the charge of £100 is too small to be acceptable On top of that the sign at the entrance is for Parking Control Solutions while the signs inside are from HX Management-a completely different animal. To strengthen your case for not paying them is the fact that their PCN is not compliant.  Under the Protection of Freedoms Act 2012 there are certain wordings in  the NTK  that by Law must comply with the Act. They don't  have to quote that part of the Act in their PCN but the relevant wording has to be included. PoFA Schedule 4 paragraph 9 [2]   the notice must  [f]   warn the keeper that if, after the period of 28 days beginning with the day after that on which the notice is given— (i)the amount of the unpaid parking charges specified under paragraph (d) has not been paid in full, and (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid;   Your  NTK does not include  [if all the applicable conditions  under the Schedule have been met ]thus rendering the NTK non compliant.  
    • I agree its about time but why has it taken for the National Crime Agency to flag this up for then to take action and not Ofcom.   Yet again a Government Agency that is meant to deal with this hasn't Ofcom but flagged by another Agency NCA.   If the telephone companies have this facility in place already to do this then why hasn't Ofcom been pushing them to stop all these scam calls and giving them massive fines for not doing so.    
    • Hi   Send this to them:   Dear Sir/Madam   Formal Complaint   Reference:            (insert their complaint reference number here)   Thank you for your response letter dated XX/XX/2021 which I received by email on XX/XX/2021 that contained your Original Email sent that showed due to your Maladministration that you had sent the Original Email containing my Personal Data to an incorrect email address due to spelling errors in the email address.   a)      Due to this Maladministration of this email being sent to the incorrect email address this email contained my Personal Data which is a Data Protection Breach therefore I require clarification from yourselves that this Breach has been reported to your Data Protection Officer and what action is being taken to ensure that my Personal Data contained in that Original Email has not been read by the recipient that you sent that email to with the incorrect email address.   As the email was sent by yourselves to my correct email address containing the original email showing the incorrect email address was due to spelling errors (maladministration) your IT Department will be able to obtain those emails sent.   If I do not get a satisfactory response that this has been dealt with by your Data Protection Officer, I will report this Data Breach to the Information Commissioners Office (ICO) https://ico.org.uk/make-a-complaint/   b)      Due to this Maladministration I failed to receive your Stage 1 complaint response within the allocated time limit for a Stage 1 response therefore this complaint should be dealt with as a Stage 2 Complaint and if you refuse to treat this as a Stage 2 Complaint, I require Full Clarification for your refusal.   I was placed in this Tenancy via the Rough Sleepers Initiative and I find your response about damaged/destroyed items that you would not be able to look into this as this happened 2 years ago but all tenants regardless of private or social housing are responsible for arranging their own contents insurance totally unacceptable as again, I was never notified nor informed of this requirement on taking up this tenancy.   I require clarification from yourself that when a New Tenant takes up a Tenancy Agreement with yourselves why are the not informed of this requirement of Contents Insurance which you should be duty bound to inform all tenants on taking up a tenancy agreement if such a requirement and it should also be noted within that tenants Housing File which you have full access to as dealing with complaint so I require clarification as well if this is noted in my Housing File.   You state multiple properties throughout the area were affected by sewage flood on the same day and the issue will have stemmed from the mains which is not your responsibility.   a)      You have failed to take into that the above statement from yourself blaming the Mains is without any actual evidence from yourselves to back up this claim therefore I require clarification as to what actual evidence you have and to be provided with copies.   b)      You also failed to take into account that in my initial complaint letter that on 12th July 2021 basement flats 1 & 2 were flooded by sewage exacerbated by blockage in the property’s drainage. The blockage has been confirmed by two contractors after the flooding including CCR who were subcontracted by Pyramid Plus that it was the properties drainage that was blocked. Also, while I was decanted from this property, I was contacted by CCR who confirmed that the drain was blocked but they could not access manhole as it was inaccessible as it is located in a utility cupboard underneath carpet, floorboards so how could this be the Main and not your responsibility when it is within the properties boundaries.   Your response about how complaints have been made by residents in relation to this issue is that your system does not allow you to find that information is completely unacceptable as your Housing Association should be able to produce these as part of ongoing repairs and maintenance/procurement processes to present these to your Board for there yearly Budget meeting if not why not.   Then you state you are under no obligation to share that information; therefore, your organisation is not being Open and Accountable to your Service Users and under which Article of the General Data Protection Act (GDPR) are you using for this refusal.   You have also failed to mention that I can make that above request under the Freedom of Information Act (FOI) and what is your process for such a request again not being Open and Accountable.   I await your response.
    • RE: EC261 Compensation   It's normal they won't have asked you to contact them . Your initial rescheduling was obviously done by a bot - and there was no human to notice the mistake, as far as the bot knew your scheduling was perfectly normal so there was no need to ask you to contact them.   As long as that was done 2 weeks in advance the carrier's liability to notify you is fulfilled.   (You could have contacted them there and pointed out that the new schedule was impossible. Unfortunately you didn't. Claiming you didn't notice is not likely to work in your favor)   The bot who sent you the 24h confirmation didn't notice the mistake either, obviously.   At some point a human or another bot finally identified the problem and that's when they called you. As far as they are concerned neither you nor them had noticed the scheduling mistake and they took it on them to notify you so you don't have a bad surprise when you try and check in.   However as far as I know, neither flight was delayed or cancelled. You could have taken both flights, if you had the power to be in two places at the same time.   So I don't think there is any scope to claim for EC261. But claim forms are free so feel free to try.     Then, you can certainly make an old fashioned claim (directly to BA)   What could perhaps play in your favor:   It's the carrier's responsibility to ensure that they don't sell you a ticket where the flyer cannot meet the minimum connection time or MCT.   This situation mostly applies to situations where the flyer doesn't know and gets caught. For example say you connect at LHR and you are given 35 minutes to connect. This may look just fine to an unsuspecting tourist, but in reality there is practically zero chance to make the connection, therefore the airline is liable here for selling you this ticket resulting in you missing your connection   In your case though it could be argued that even an unsuspecting tourist should be able to tell that it is not possible for them to depart 5 minutes prior to disembarking and therefore that you should have checked your notification more carefully.   The fact that the bot allowed such a glaring mistake to happen is certainly an argument in your favour shall you decide to make a complaint.     What doesn't play in your favor:   The airline obviously did their best to get you to your destination as soon as they noticed their mistake. They offered you more than one alternative (the first alternative would have got you in time at your destination, but you declined) and you then accepted another alternative, and fully travelled the ticket. That is a very strong position for them.     What did you lose and what do you intend to claim for?   You took the overnight connection so obviously you had to stay at an airport hotel. Is that correct? Did you keep the receipt for your hotel and meals?   You certainly should have asked them on the phone when negotiating your re-route that they provide a hotel. Within 20hrs of the flight it's something they would most probably not have denied to you (but airlines will generally avoid offering off the bat. Why lose money when a customer is just going to roll with it and pay for their own stay anyway, right?). After the fact it's going to be a lot more difficult to claim.   I do certainly think it would be reasonable to try and write them a polite but firm letter to claim for that. Not 700 euros, not damages and hardship and all that jazz, just the extra expense you incurred following a scheduling mistake that they made (that should have never happened) and that they didn't notice until way too late in the day , with your categorical inability to leave 3 hours earlier (you had very important business meetings or something critical, it certainly wasn't just convenience) and the extra costs incurred, and asking that they kindly provide compensation for the hotel and meals, which you feel it was their duty to offer you and you are politely disappointed that they didn't, and thafully you happen to have kept all the receipts. Put Alex Cruz on copy for good measure.   No guarantee but I feel it has a fair chance of success. Most probably you will be offered a heap of Avios instead of cash. It's then up for you to decide whether you want to accept that. Personally I wouldn't bother going further, but that's just me. See if anyone here disagrees, and do let us know what you decide and keep in touch with how it went.            
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LOG BOOK LOANS<3rd Party victim, Help needed if possible,


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Same old story,Agent came to my door 22nd october said at first he was a court bailif when asked to prove who he was said he had left ID at office, he had a handfull of paperwok but was reluctant to show me anything,so he was sent away as the car was not here at the time,(it has been parked up now and ive forgoten were i left it ,after reading posts on here ) He left a card to call the agents office and have not as yet, i bought the car june and have never had any dealings with log book loans,as anyone any ideas what i can do to keep my car?

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Welcome to the site.

So who is the car from ?

Can you pm me the number from the card he left ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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private sale, got all the details,reciept. many thanks

 

 

Hi. stressedlady. good idea to hide your car. just remember the repo **** will try to follow you. so keep a good eye out. can you let us know what area you bought the car from. and how long have you had it for.

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Ok thanks.

Will look at something tomorrow.

 

 

oops I mean today...is that the time ????:jaw:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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to cctv, had the car june, live in the southwest, many thanks,

 

 

Hi stressedlady. the next step is to get a copy of the bill of sale. but with you not being the loan owner you will not have the details to apply to the supreme court. with being a 3rd party you will have no details at all. for around £100 you can have a solicitor send letters. 1 to the repo company asking to leave you alone and another to lbl requesting there interest in your car along with a copy of the bill of sale.

why i say to use a solicitor is for two good reasons. lbl must reply to your solicitors request. and it will also stop lbl from reporting the car as stolen. which will be lbl next step if the repo guys cant get your car. so when the police call you just direct them to your solicitor. the next step now is for us to see your bill of sale for the car.

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Welcome to the CAG Stressed lady. You are in excellent hands.

 

CCTV has personal experience as a 3rd Party victim himself. He will be able to assist you directly as he has for others too, who were in the same position as you.

 

He personally had the Bill Of Sale assigned to his vehicle thrown out at Chester Court in the spring. see http://www.consumeractiongroup.co.uk/forum/showthread.php?258303-won-won&p=2917497&highlight=#post2917497

 

I am positive that with his 3rd party personal experience and with the help of other Caggers, you will be able to join the ranks of those that have got one over these log book loan companies, who look to exploit innocent 3rd parties using archaic legal instruments.

 

Don't forget to keep the forum updated on how you are progressing-As and when it is safe to do so. They do trawl the forums.

 

Good Luck

 

Hip_Hop

Edited by Hip_Hop
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Thank you all i have started to get the process in motion,by the way did cctv mean the BOS fo the car,with lbl or my bill of sale from whom i bought it of, many thanks,

 

It is my understanding that CCTV is referring to obtaining the Bill of Sale from Log Book Loans, as it is that Bill Of Sale, that their recovery agents are looking to rely upon, to seize property, (the vehicle) that they are claiming is the property of their client.

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Hi Stressed

 

Put everything in writing

 

email:

 

[email protected]

 

[email protected]

 

Requesting the BoS

 

There are many things that can be wrong with their paperwork that invalidates it.

 

As a third party victim the Loan Agreement cannot be used against you, only the BoS.

 

If BoS invalid, your OK.

 

 

 

Good luck. Check out my problems. It will cover what to look for.

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Ah...JolyGreenGiant,

 

Another victor over the dreaded LBL stressedlady, whose tale is worth reading, and another example of a Cagger who was able to convince LBL to drop their unlawful chase of a Bill Of Sale against an innocent party.

 

Thankfully, LBL didn't contest the legal case against them in the end, that JGG was able to mount.

 

He is yet another shining example that hope is out there for all those who have been unlawfully hounded by the firm that likes to use archaic legal instruments to unlawfully seize the property of the innocent!

His story can be found here

http://www.consumeractiongroup.co.uk/forum/showthread.php?172075-Log-Book-Loans-want-to-take-my-car.-I-dont-owe-then-anything.

 

Out of interest, does anyone know the backgrounds of April Nardulli, Robert Gale or Christopher De Bie? I ask as none appear to be qualified Solicitors but do claim to have some legal training? Legal Exec or Paralegal perhaps?

 

Anyway, none of them appear on the Web to have had any past when one does a search, they just seem to have suddenly appeared? Very Twilight Zone.

 

I presume that these are not their real names? A wise move if that is indeed the case?

 

It does beggar the question, who in their right mind, (if they do possess, bonafide legal qualifications),would own up to be associated with a company that is minded to have it's Consumer Credit Licence shortly revoked, due to its unsavoury seizure practices?

 

Just thought I would ask?

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thank you all, it gives me alot of hope,

 

That's what a forum should offer. Hope, support and practical advice. Like all forums, you should treat all advice initially with caution unless independently evidenced or is from a member whose advice has an audit that stands up under scrutiny. I only say this as it is a public forum, open to all. Just my penny's worth

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