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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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After moving out of my house i received an electric bill for £870 for the period Dec 09- July 10. I really feel that this bill is way too high and the first person (I have spoken to a few people from Npower now) I spoke to at Npower agreed with me, that it didnt seem correct. The bill is based on the meter reading I gave to Npower. The gas bill for the same period is £255. The heating and cooker were both run on gas.


Given this I am worried that the electricity is being stolen, especially as some of the landlord's family live next door to this end of terrace house and the landlord does not seem to be entirely above board.

Can Npower go and check this out? Will/can they charge for this service?


Im also wondering if there is perhaps a fault in the system to cause such a high bill, can this happen?


Warm regards

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Any extraction of electricity after the meter is the responsibility of the person contracted to the supplier and would need to be taken up using legal processes with the person extracting from your supply. A private electrician, at the cost to the victim would be needed to verify any extraction.


The electricity supplier is only responsible for anything up to the meter point and the meter it's self.


Are you sure the opening meter read on your account is correct and that you didn't mis-read the meter by any chance?

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Thanks for your reply.

Im sure that i didnt mis-read the meter. I have had electricity bils in my name before in the past and have never encountered any problems.


I have just spoken to npower who want to inspect the meter as the readings are very strange, the ending one is a smaller number than the first one I gave and because the readings is so high, the npower bill is for around 33.5 units per day, which every person that I speak to at Npower agree that it is unusually high.

There is a live account for the property so they believe that someone is living there. I went round today and saw no signs of someone living there, it looks just as we left it. Npower said that the best thing, given my suspisions towards the landlord, would be to ask the current tenant to contact them to sort this out, as it is in everybody's best interest. I will try again later today.


However myself and the other housemates felt that the landlord was pretending to live at that address as the landlord received bank statements and other post to the address and kept herself on the electoral poll despite having not lived there for at least four years.


Currently the landlord appears to be ignoring all atempts from myself and my other house to contact her. (emails, phone calls and texts) Is there anyway to obtain some kind of court order to enter the property?

What can i do?

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