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Lloyds TSB (Stupidity)


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Hello all,

 

I recently sent Lloyds a Change of Address form with full new particulars and took a copy

 

form into my local Lloyds branch for their perusal etc.

 

Lloyds then decided for "my security "they would send the attached letter to me, I was only

 

able to retrieve the letter, as I have redirected my mail for the last three months. Why would Lloyds

 

think that sending it to an obsolete address ,would benefit "my security" :noidea:

 

All comments will be gratefully received.

 

"EXEMPLO DUCEMUS"

 

LloydsCHANGOFADDRES0001.jpg

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Me-defend a bank-not normally but on this occasion, I do.

 

What they have done (or should have ) was to send TWO letters, one to you and one to your old address. This is a fraud prevention measure.

Imagine if someone has "stolen" your account and sets up a new address with your bank. How would you know unless the bank wrote to your "old" address.

 

I know it seems silly but they do have the customers best interest at heart (on these occasions)

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Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hello all,

 

 

Lloyds have "not" sent me any correspondence to my new address, which was clearly stated on the forms and

 

when I went into my Local branch, I also informed them as to my change.

 

I have also informed my local County Court as I have ongoing cases against Lloyds. Lloyds are and probably will

 

remain a bunch of Dysfunctional *ankers. :rant:As an aside I have been communicating with their sols the one and

 

only SC&M and they do reply to my new address. :???:

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silverfox1961,

 

Please take a look at post #5, I would be very interested if you still try to defend Lloyds actions or

 

more to the point lack of actions. (IMHO) they are the most irritatingly dysfunctional bunch of *ankers /people I

 

have ever

 

had to deal with and that is why, they are top of the league of *ankers for their appalling customer care (less)

 

service.:frusty:

 

 

"EXEMPLO DUCEMUS"

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Hello all,

 

 

Lloyds have "not" sent me any correspondence to my new address, which was clearly stated on the forms and

 

when I went into my Local branch, I also informed them as to my change.

 

I have also informed my local County Court as I have ongoing cases against Lloyds. Lloyds are and probably will

 

remain a bunch of Dysfunctional *ankers. :rant:As an aside I have been communicating with their sols the one and

 

only SC&M and they do reply to my new address. :???:

 

**** are quite entertaining ;)

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As you say you never got the "second" letter then I do withdraw my (grudging) support. Without sending a second letter to your new address, it just defeats the object.

I would imagine it's a cost saving initiative (just like not offering receipts when you deposit money over the counter)

My own bank (Santandurrrr) do send two and they informed me when I changed my address that they would do so. (not defending them either as they are just as big a bunch of muppets)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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