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    • i point you to two threads whereby you'll see an explanation by andy (post 22 here) https://www.consumeractiongroup.co.uk/topic/410486-lowell-interim-charging-order-from-credit-card-debt-2009/?tab=comments#comment-4912902   and   https://www.consumeractiongroup.co.uk/topic/406428-remortgage-issue/   if yours says:    written notice of the disposition was given to XX Council ( - disposition = sold vis: disposed of) ..... notice means letter telling them it's been sold -    doesn't say it must be paid or settled BEFORE disposition..   that's the way i read it.          
    • dx100uk   You are absolutely correct. That's exactly what the wording is! And if that's the case then - happy days for me! However, I thought that:   1. This wording meant the conveyancing solicitor had to tell the council that the house was about to be sold so they were aware!   But you are saying that the council only needs to be informed AFTER the house has been sold? Can I tell the council that? [I think I've seen something on the internet that says I can, rather than the CS] Or do I need the conveyancing solicitor to contact the council?   2. That this wording wasn't a restriction K [as I'd looked at Schedule 4 of the Standard Forms of Restriction] and tried to match my wording to those listed - and thought restriction K was the closest.     3. That this was a non-standard restriction [and that's what the Land Registry told me too and that the restriction was not a Restriction K!!! [see extract below]   Please remember that when applying for a restriction not in standard form:   it must always contain the words ‘is to be completed by  registration’ rather than ‘is to be registered’. This will serve to make the effect of the restriction clear. The term ‘registered’, where used in any of the standard form restrictions, means the completion of a registrable disposition by complying with the relevant registration requirements prescribed in Schedule 2 to the Land Registration Act 2002 (rule 91(3) of the Land Registration Rules 2003), but this statutory definition only applies to standard form restrictions. Please note that we will not accept restrictions not in standard form for registration that contain the words ‘is to be registered’   So I'm confused now. IF it is a restriction K - then the conveyancing solicitor doesn't have to do anything and I can let the council know.   It seems it is dependent on the wording 'completed by registration' and 'is to be registered'???   Below is copied from Martin's MSE.   This relies again on the 'is to be registered' whereas my wording is ' completed by registration' which you say is restriction K and LR says is not.   I need to go to sleep now!   Thanks dx.   Extract from MSE below.   If your property is jointly owned a creditor will not be able to obtain a CO against you, they can only get what is called a restriction. The laws on Restrictions are totally different to Orders, the most important being there is NO OBLIGATION for you to pay any of the proceeds of the sale to the creditor. However, during the whole court process you go through the reference from all parties (especially the creditor) will be to charging order and NOT to restriction. This is done in order to deceive you believing you are stuck with a CO. However, not all solicitors are aware of the law in this regard and it is important that you raise this point with them in the first instance before proceeding with them Quote: Restriction The restriction which can be entered on the register where a charging order is made against one of joint proprietors is in the following form :- No disposition of the registered estate is to be registered without a certificate signed by the applicant for registration or his conveyancer that written notice of the disposition was given to [name of person with the benefit of the charging order] at [address for service], being the person with the benefit of /I]an interim[I/I]a final[I charging order on the beneficial interest of (name of judgment debtor) made by the (name of court) on (date) (Court reference.…).        
    • Hi Tony,   Please ensure YF does NOT acknowledge any debt  when confirming their new address.   They should simply state, " Please note my new address, as shown above."   Do not say anything about "a debt owed", or "the money you are chasing."   Do nothing that resets the SB Clock - ie acknowledging the debt and causing probs for the next 6 years. 
    • you ring you bank    
    • i suspect the charge on the Land registry site against the house reads:   2. (XX.XX.2007) RESTRICTION: No disposition of the registered estate is to be completed by registration without a certificate signed by the applicant or his conveyancer that written notice of the disposition was given to XX Council at P.O. Box XX, STREET, TOWN, POSTCODE, being the person with the benefit of a Charge under Section 22 of the Health and Social Services and Social Security Adjudications Act 1983.   ..............   that is a restriction k and is useless to the council, as all 'legally' your have to do is inform them AFTER the house has been sold . then it's too late money has gone.   dx
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humandynamics

problems with laptop

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Copy of letter sent to PC WORLD - I have had no reply - I guess you know what to do when you are next thinking of buying something from them.....

 

 

John Browett

CEO

DSG Retail

Dixons House

Maylands Avenue

Hemel Hempstead

Hertfordshire

HP2 7TG

 

Dear Mr Browett,

 

I bought an HP laptop from PC World Medway a while back. In less than a year the mouse pad had stopped working. PC world fixed it, but it went wrong again within a few months. They then told me that repairs were only valid for 3 months so it was tough luck, despite the fact that the item was not fit for sale in the first place. This loophole makes it possible for you to absolve yourself from responsibility for shoddy goods. I am not a heavy user of the mouse pad and have an 8 year old Dell laptop in perfectly good working order, so there is no excuse for this.

 

I have attempted to contact you via your blog, but nobody replies. The store manager at Medway promised to get me a reply within a week. He did not. I have cancelled my business contract with you and have already now commenced a public campaign to expose this flagrant breach of consumer law and the poor service and wonder if you have any comment. I am so annoyed about this that I will make sure that it will be the worst decision not to honour a customer service request that you ever made.

 

Yours sincerely

 

Peter Cook

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Copy of letter sent to PC WORLD - I have had no reply - I guess you know what to do when you are next thinking of buying something from them.....

 

 

John Browett

CEO

DSG Retail

Dixons House

Maylands Avenue

Hemel Hempstead

Hertfordshire

HP2 7TG

 

Dear Mr Browett,

 

I bought an HP laptop from PC World Medway a while back. In less than a year the mouse pad had stopped working. PC world fixed it, but it went wrong again within a few months. They then told me that repairs were only valid for 3 months so it was tough luck, despite the fact that the item was not fit for sale in the first place. This loophole makes it possible for you to absolve yourself from responsibility for shoddy goods. I am not a heavy user of the mouse pad and have an 8 year old Dell laptop in perfectly good working order, so there is no excuse for this.

 

I have attempted to contact you via your blog, but nobody replies. The store manager at Medway promised to get me a reply within a week. He did not. I have cancelled my business contract with you and have already now commenced a public campaign to expose this flagrant breach of consumer law and the poor service and wonder if you have any comment. I am so annoyed about this that I will make sure that it will be the worst decision not to honour a customer service request that you ever made.

 

Yours sincerely

 

Peter Cook

 

I do wonder if you provide your contact details, i work for the company and we do respond to customers and if the letter doesnt reach us then no point blaming is there? might be worth sending via recorded delivery/something to back you up by.

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I do wonder if you provide your contact details, i work for the company and we do respond to customers and if the letter doesnt reach us then no point blaming is there? might be worth sending via recorded delivery/something to back you up by.

 

Yes, of course I supplied them when I wrote to the company, I just trimmed it off here.

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Hello humandynamics

Just to get a better understanding of the problem your facing, How old is the laptop? When was your first repair? and when did it go faulty again?

 

I may be able to guide you further with the response to those questions.

 

Chris

Tech Guys

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Hello humandynamics

Just to get a better understanding of the problem your facing, How old is the laptop? When was your first repair? and when did it go faulty again?

 

I may be able to guide you further with the response to those questions.

 

Chris

Tech Guys

 

Hi,

 

Laptop is now about 16 months old. Original problem started between 6 and 9 months - reported around that time, fixed and then started going wrong again just after a year - store manager at Medway said he could help and then did nothing, so I have lost all faith in DSG and related companies and cancelled my business contract there.

 

Peter

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Hello,

 

Although its a one year warranty, if the repair was carried out on the 12 month for example the warranty on that particular part (example touchpad) would be extended for 3 months.

 

May be worth writing to customer services as they may be able to sort this out for you, if this is the case. I can provide the address if you need it.

 

Chris

TG

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I would have said that writing to the CEO should be sufficient.

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Hi Human

 

I think you need to e-mail the CEO, using the Sale of Goods Act, this is the Template:- http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/template-letters/SGA1979/ .

 

This is info on the Sale of Goods Act:- http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/ - the important bit is the 6 years bit.

Amend the Template, add us much detail as possible. Try to personalise the Template.

I would also add CC: Trading Standards, xxxxx, xxxx, xxxxx, xxxx

xxxxxxx=find the address of your local office.

 

Here is the E-mail Address for the CEO, I believe it to be correct:- john.browett@dixons.co.uk

 

He should respond. Let us know how you get on.

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Also remind them that under EU directive all electronic goods sold in any of the EU states has a TWO year warranty and Britain is one fo the EU states in case they havbe forgotten. Their 1 year warranty means absolute squat as it is an Unfair term and contary to EU law!

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I would have said that writing to the CEO should be sufficient.

 

Customer service will guarantee you a response.

 

Chris

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Also remind them that under EU directive all electronic goods sold in any of the EU states has a TWO year warranty and Britain is one fo the EU states in case they havbe forgotten. Their 1 year warranty means absolute squat as it is an Unfair term and contary to EU law!

 

warrantly means nowt neither does this eu stuff.

 

SOGA clearly states [as pointed out above] that the product must last fora 'resonable time'.

16mts is not resonable for a laptop, repaired or otherwise.

 

it should be repaied FOC under SOGA rules.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Guest Old_andrew2018

Have Pc world resolved your problem

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Hi

 

I have a problem with PC World/TechGuys (an HP laptop funnily enough!!) .. and I am also awaiting a response from this CEO. Could you tell me what happened? Did they resolve your problem in the end?

 

Many thanks!

 

By the way ... to Chris @ 23/10/10 22:04 "Customer service will guarantee you a response" .... I have only had automated responses from them, asking for contact information which I have clearly already provided!!

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