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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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problems with laptop


humandynamics
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Copy of letter sent to PC WORLD - I have had no reply - I guess you know what to do when you are next thinking of buying something from them.....

 

 

John Browett

CEO

DSG Retail

Dixons House

Maylands Avenue

Hemel Hempstead

Hertfordshire

HP2 7TG

 

Dear Mr Browett,

 

I bought an HP laptop from PC World Medway a while back. In less than a year the mouse pad had stopped working. PC world fixed it, but it went wrong again within a few months. They then told me that repairs were only valid for 3 months so it was tough luck, despite the fact that the item was not fit for sale in the first place. This loophole makes it possible for you to absolve yourself from responsibility for shoddy goods. I am not a heavy user of the mouse pad and have an 8 year old Dell laptop in perfectly good working order, so there is no excuse for this.

 

I have attempted to contact you via your blog, but nobody replies. The store manager at Medway promised to get me a reply within a week. He did not. I have cancelled my business contract with you and have already now commenced a public campaign to expose this flagrant breach of consumer law and the poor service and wonder if you have any comment. I am so annoyed about this that I will make sure that it will be the worst decision not to honour a customer service request that you ever made.

 

Yours sincerely

 

Peter Cook

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Copy of letter sent to PC WORLD - I have had no reply - I guess you know what to do when you are next thinking of buying something from them.....

 

 

John Browett

CEO

DSG Retail

Dixons House

Maylands Avenue

Hemel Hempstead

Hertfordshire

HP2 7TG

 

Dear Mr Browett,

 

I bought an HP laptop from PC World Medway a while back. In less than a year the mouse pad had stopped working. PC world fixed it, but it went wrong again within a few months. They then told me that repairs were only valid for 3 months so it was tough luck, despite the fact that the item was not fit for sale in the first place. This loophole makes it possible for you to absolve yourself from responsibility for shoddy goods. I am not a heavy user of the mouse pad and have an 8 year old Dell laptop in perfectly good working order, so there is no excuse for this.

 

I have attempted to contact you via your blog, but nobody replies. The store manager at Medway promised to get me a reply within a week. He did not. I have cancelled my business contract with you and have already now commenced a public campaign to expose this flagrant breach of consumer law and the poor service and wonder if you have any comment. I am so annoyed about this that I will make sure that it will be the worst decision not to honour a customer service request that you ever made.

 

Yours sincerely

 

Peter Cook

 

I do wonder if you provide your contact details, i work for the company and we do respond to customers and if the letter doesnt reach us then no point blaming is there? might be worth sending via recorded delivery/something to back you up by.

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I do wonder if you provide your contact details, i work for the company and we do respond to customers and if the letter doesnt reach us then no point blaming is there? might be worth sending via recorded delivery/something to back you up by.

 

Yes, of course I supplied them when I wrote to the company, I just trimmed it off here.

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Hello humandynamics

Just to get a better understanding of the problem your facing, How old is the laptop? When was your first repair? and when did it go faulty again?

 

I may be able to guide you further with the response to those questions.

 

Chris

Tech Guys

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Hello humandynamics

Just to get a better understanding of the problem your facing, How old is the laptop? When was your first repair? and when did it go faulty again?

 

I may be able to guide you further with the response to those questions.

 

Chris

Tech Guys

 

Hi,

 

Laptop is now about 16 months old. Original problem started between 6 and 9 months - reported around that time, fixed and then started going wrong again just after a year - store manager at Medway said he could help and then did nothing, so I have lost all faith in DSG and related companies and cancelled my business contract there.

 

Peter

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Hello,

 

Although its a one year warranty, if the repair was carried out on the 12 month for example the warranty on that particular part (example touchpad) would be extended for 3 months.

 

May be worth writing to customer services as they may be able to sort this out for you, if this is the case. I can provide the address if you need it.

 

Chris

TG

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Hi Human

 

I think you need to e-mail the CEO, using the Sale of Goods Act, this is the Template:- http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/template-letters/SGA1979/ .

 

This is info on the Sale of Goods Act:- http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/ - the important bit is the 6 years bit.

Amend the Template, add us much detail as possible. Try to personalise the Template.

I would also add CC: Trading Standards, xxxxx, xxxx, xxxxx, xxxx

xxxxxxx=find the address of your local office.

 

Here is the E-mail Address for the CEO, I believe it to be correct:- [email protected]

 

He should respond. Let us know how you get on.

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Also remind them that under EU directive all electronic goods sold in any of the EU states has a TWO year warranty and Britain is one fo the EU states in case they havbe forgotten. Their 1 year warranty means absolute squat as it is an Unfair term and contary to EU law!

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Also remind them that under EU directive all electronic goods sold in any of the EU states has a TWO year warranty and Britain is one fo the EU states in case they havbe forgotten. Their 1 year warranty means absolute squat as it is an Unfair term and contary to EU law!

 

warrantly means nowt neither does this eu stuff.

 

SOGA clearly states [as pointed out above] that the product must last fora 'resonable time'.

16mts is not resonable for a laptop, repaired or otherwise.

 

it should be repaied FOC under SOGA rules.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...
  • 4 weeks later...

Hi

 

I have a problem with PC World/TechGuys (an HP laptop funnily enough!!) .. and I am also awaiting a response from this CEO. Could you tell me what happened? Did they resolve your problem in the end?

 

Many thanks!

 

By the way ... to Chris @ 23/10/10 22:04 "Customer service will guarantee you a response" .... I have only had automated responses from them, asking for contact information which I have clearly already provided!!

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