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    • Good Evening,    I am looking for advice on where to turn next, as I have been trying for a few weeks to get a refund from Amazon, who are not  actioning my request. I don't know where to turn now, I was thinking of going to my Credit Card issuer and trying the Section75 route, but i'm not sure if that is applicable in my case? Or if there is something else I should try first. Below is the issue;  August 7th - I purchased an item (Item#1) - Expensive £634 August 10th - Item arrives. Inside the box (of the 'right' item) was NOT the correct item. Immediately got on to Amazon Chat and spoke to a CustomerService rep, who I explained to that inside the box was not what was expected, I explained what WAS in the box, and he said he was sorry, he will order a replacement. And to send back the incorrect item. I closed up the box, taped it back up, and immediately went to the post office to send it back. I have the tracking number which shows the date and time I sent it, and when it was received by them. August 12th - Tracking says Item#1 received by Amazon at SDC. August 13th - replacement item (Item#2) arrives. _ Now, ridiculous as it may be, I did realise in this time that the item I purchased would not be suitable for what I wanted, as I didn't have the means to power it. So I decided I would return this item. August 15th - I went through normal Amazon return process to return this item. And returned it that same day. August 19th - Item#2 return received by Amazon SDC. August 19th - Also on the 19th, I receive an email from 'Account Specialist' (no name) regarding Item#1, advising they had received a 'different item' ,  and that I had 'repeated problems with returns on my account'. And to reply to that e-mail to 'appeal'. I was literally thinking, WHAT THE ACTUAL F. - I've never returned anything before, an RMA for a mouse is all I can remember EVER returning, and I don't think that was even with Amazon. That was about 6 years ago. So I reply to the e-mail, asking WHAT 'repeated problem returns' they are on about? And the fact the item IS incorrect, as that is why it was returned...  Sept 3rd - I receive this response from said 'Specialist' email.   I go on the chat to ask what this means, they don't know and tell me they're 'awaiting the return of the item (Item#1) - please reply to the 'Specialists' email (which I had.) All the e-mails are messed up and all over the place, as Amazon use a different e-mail EVERY time they send one. So i've found it hard to track them. But anyway, forward a little bit further, I receive another e-mail from the 'Specialist' Sept 16th - Email from 'Specialist' EH??? So what does this mean? Nothing apparently, as I then go back on chat with Customer Service and they just say 'Sorry can't do anything we can't action a refund and no idea what is going on'. Then... Sept 16th - I get email from Customer Service (not 'Specialist') So I reply, with the tracking and order number. Well, it goes nowhere because you can't reply to customer service emails!! So I basically send THAT email AND my response to the 'Specialist' email. No response thus far. I go on Chat Again, they do the same spiel and don't look at anything, don't want to know anything, just say 'Can't do anything, have a nice day.' Now, some may be wondering - Why don't you just ring them!? - Well, I can't use phones easily. I am hard of hearing and REALLY struggle to understand people generally, let alone on the phone. Now factor in ringing Amazon. The line is terrible, with someone speaking hard to understand English the other end of the phone. Good luck to me! Anyhow, on one of the emails a little later on, someone said 'Please ring us to sort this issue as we are unable to action the refund through chat, as we need to do security checks which we can only do through the phone.' Fast forward Sept 30th - I go on the Amazon site get Amazon to call me, after perservering with trying to understand the woman the other end, essentially saying 'Can't do a refund reply to email' - then hangs up on me. I get them to ring back again. A different Customer Service rep this time, exactly the same answer please go on hold I will get my supervisor - 6 minutes later, hangs up. Now, unexpectedly, that second guy actually e-mailed with a follow up about 30 minutes later! Not that useful mind. But still.   Now... I thought, right so, what? The original person put it down as 'defective' and i've said over and over it was an incorrect item?? So because of THAT I am not getting a refund?? So I ring up again, explain what has just happened, woman on phone just says 'oh i'm sorry but let me check for you, oh i can't action anything my end.' I then go on twitter - simply saying So what is up with no help from customer service then Amazon? to their amazonhelp twitter. I actually got a reply, and a PM from them - they gave me a form to fill in. From that I got exactly the same Customer Service reply as before. Even after explaining basically ALL of this. They just ignore all of it. And copy and paste a standard reply. I don't know what to do. I'm completely lost and don't know how to get through to what surmounts to *as many insults as I can here* of Amazon customer service people. Anyone know where I can go from this? What can I do? Try Section75? Or chargeback? Or some other solution? It was done on Mastercard, It was through Amazon, not marketplace or a third party seller. Or am I missing something.  
    • Just to give an update on this case, I have never received any further information from Minster Baywatch. I never responded to them either.
    • him rejecting the offer bears no relevance    
    • dx100's suggestion at #128 is better than mine - it's more immediate and more no-nonsense than my suggestion.  And yes, the dealer's stringing you out for more time.   The only thing I would try to work into dx100's wording is something to clarify that the dealer had rejected your offer before you are now withdrawing it with immediate effect.  I don't think it's absolutely necessary but just ties up the loose ends.
    • as  PM advice is not allowed for the record...   other than names the PM msg of emails quite is ok to go to this thread and it's total BS on his behalf,   he knows full well the legislation and has taken you for a fool from day one. nothing he is saying will ever sway a judge. he has been trading for years i bet...   send that email.
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Benefit entitlement Review PLZ HELP - im worried i will lose my home!


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hi have had so much great advice from here seems more i get more i need , things are comin thick n fast ! ok here goes

 

i was made redundant in april this year after family business went into liquidation , i have huge personal debts from business and i have a mortgage. I was awarded income support in april as i have a 7yr old daughter and i am single parent , i was also awarded smi benefit which is covering mortgage as i had to put it too interest only. I have gone back to college full time to try and get some qualifications !! all was ok but now i have letter saying i need to be assessed because my daughter is 7 ... will i still be entitled to income supprt and smi ? there is no way i can afford mortgage payment without it . i am so frightened they were really horrible in my first interview and i came out in tears ... i have lost my job , my cars been repossessd , im in serious debt and getting brick walls constatntly ... if anybody can give me some advice what i am entitleted to i would really appreciate it xxx

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Hi chedworth98, your smi will continue but you'll have to inform them of your change in circumstances i.e. being moved from I.S. for lone parents onto JSA.

I have gone back to college full time to try and get some qualifications !!
I think that there is bad news on this because you'll have to sign the "jobseeker's agreement" and this requires you to be available for work, furthermore, after a period on JSA they can oblige you to participate in some sort of "work programme" which may clash with your college attendance.

I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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duplication of the post above due to buggy forum software (hanging) failing to confirm successful post.

Edited by loan_ranger
duplication of the post above due to buggy forum software (hanging) failing to confirm successful post.

I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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hi thankyou , i have been trying to use the benefits advisor , but its too restricted , and it says im not eligible for jsa because im in college full time !!! i dont no if i can get another form of benefit ??? iv looked on student finance but because im doing an access to higher education it seems i cannot get mature students grant because u have to be at higher education level !! our system is pathetic i worked full time for 12yrs with no benefits and now i need a bit of help they kick ya while ya down. im trying to study to get a degree to be a social worker which is something they keep saying there is a lack of and there overworked no wonder if wont help anybody study for it !!! i came out of last interview feeling hopeless .... god knows what will happen on 28 th ... x

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chedworth98 Re: Benefit entitlement Review PLZ HELP - im worried i will lose my home!

hi thankyou , i have been trying to use the benefits advisor , but its too restricted , and it says im not eligible for jsa because im in college full time !!! i dont no if i can get another form of benefit ???

This is what I thought but didn't dare to say, the move to JSA means that you'll be obliged by the rules to leave college or lose your benefits.

There may be a way around this e.g. the Open University.

About 10 years ago I got accepted by the OU and the course fees were covered by a bursary award from them because I was on a qualifying benefit.

I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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i think this might get duplicated my original reply has just disappered lol !

what is the difference is jsa to income support ? apart from looking for a job but in money terms i will be on exactly the same pay ?? i did enquire to open uni but they said access course was better for the line of work i wanted and because of no qualifications ... who do you think i should ring ? will i be classed as benefit fraud for not declaring starting college ? i didnt think i had to because not recieved any grants or anything ... x Thanks for replying x

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Hi Chedworth,

 

You should be able to stay on IS untill your course has finished,

your Lone Parent Advisor should confirm this for you when you attend your interview. It is important you attend your LPO interview because if you dont they will close your IS if you fail to attend twice,

 

http://www.dwp.gov.uk/docs/lone-parent-pack.pdf

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i think this might get duplicated my original reply has just disappered lol !
The forum board up-graded software really sucks!

what is the difference is jsa to income support ? apart from looking for a job but in money terms i will be on exactly the same pay ??

Flexible New Deal (see: an account of a real person's experience of a New Deal boot camp), the replacement schemes under the con/dems "work programme" and the possibility of doing "work for your benefits" could occupy you for 30-40 hours mon-fri, apart from that I believe that there are JSA rules whereby a claimant becomes ineligible if they are attending college.
i did enquire to open uni but they said access course was better for the line of work i wanted and because of no qualifications ... who do you think i should ring ? will i be classed as benefit fraud for not declaring starting college ? i didnt think i had to because not recieved any grants or anything ... x Thanks for replying x
Part of the JS Agreement is "being available for work", going to college is incompatible - sorry, but by their rules it might be bye bye benefits! While I was writing this MikeyD has come up with something more useful (above).

Regards "which course", talk to the OU and try to talk to an admissions adviser, explain your new situation and have your options reconsidered, perhaps a B.sc.(hons) psychology, social sciences or nursing may be appropriate to your chosen career path.

Edited by loan_ranger
added comments

I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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I think the OP will able to stay on IS untill she has completed her full time education on the course she is enrolled on now. :)

If this lasts for one, two or three years then she is entitled to complete this course. BUT if she were to come off that course and starts another one then she will not be entitled to IS

 

the LPO officer should be able to advise her. ;)

Edited by MIKEY DABODEE
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update : went to benefit review , the women was new and lovely , there computer was not saying a date to come off income support even though my daughter is already severn she updated with college and said i will eventually get a letter to come off income and then we can discuss whats available , i may have already finishe college by then ! so all ok panic over but thanks for your advice anyway xxx

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