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HiFi faulty outside of guarantee


alwatson
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Hello,

 

I purchased a Hifi from an online retailer (who does also have retail stores but I have never been to one) at a cost of around £350 excluding cables etc. The amplifier is now faulty, but is outside it's 2 year guarantee by about 6 months. I tried emailing the retailer but said that it is unreasonable for me to expect the item to last longer than it's 2 year guarantee period, and that since I have had 2 and a half years of trouble free use that the fault was fair wear and tear and wouldn't be covered under the SOGA.

 

Now before I take it any further I wanted to get a little bit of advice. Firstly, am I being unreasonable expecting the item to last longer than this? If it were a £50 hifi from a supermarket I wouldn't even have thought twice about it but since it was a fairly expensive hifi in my opinion I expected it to last longer than this. There are vastly more expensive hifi systems available, however it's still a lot of money to me.

 

Secondly, does it matter that I've had 2 and a half years without trouble? I wouldn't have thought it would matter but I'm not sure on this and wanted to get some advice first before I send any further replies to them. I know that they are within their rights to request that I provide them with an engineers report to detail what the problem is and its likely cause but they have made no such request and have simply dismissed it as "fair wear and tear" without even looking at the item. Is this right? I would have thought that because the SOGA can cover you for up to 6 years, I would still potentially have a claim. I mean, the amplifier doesn't really have any moving parts apart from the volume knob and input buttons, so I fail to see how I could have caused it to fail. The fault itself is that when the amp is turned on, it sends a loud buzzing out through the speakers. After asking on a hifi forum it seems that it is likely to be a blown transistor/capacitor or some such component that is causing it.

 

Thanks in advance to anyone that can provide me with advice on the matter, I'll try and provide any further information if necessary.

 

Alex.

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Much depends on the cost of the item,and its usage.

If its deemed as uneconomical to repair,then you may have a case.

Have they refused outright to entertain any claim ?

Or have they asked for a detailed report ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Heres what the Government advises retailers;

“If a customer rejects faulty goods within this ‘reasonable’ period, they’re entitled to ask for their money back. All customers can claim compensation at any time if they choose. If you sell to consumers they can ask for a repair or a replacement immediately (instead of asking for a refund) at any time until six years after purchase.

If you’re dealing with a consumer, any repair or replacement you arrange must not cause them too much inconvenience. You may have to pay for other costs such as transportation. However, if a replacement is impossible
and the goods cannot be repaired economically
, or vice versa, then you can offer a full or partial refund.

you have a responsibility to your customer for up to six years from the date of purchase (in Scotland, five years from discovery of the problem). During this period, you are legally obliged to deal with any claim of breach of contract.”In law

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thanks for the replies. The retailer has refused any responsibility and has not asked for a report of any kind. They simply said it was wear and tear and offered to carry out a chargeable repair but said that due to it's current market value a repair through them would be uneconomical and advised me to get it seen to locally. Should I offer to get a report and ask them if they would take responsibility for it if it turns out to be a genuine fault?

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