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Swinton House insurance (how is this possible)

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This is a little complicated so bare with me. My partner separated from her ex husband, due to the agreements they had he carried on paying the house insurance. A year ago swinton called her saying that the policy was up for renewal at which she stated that her ex husband was no longer with her and would it be possible to transfer the policy over to her name. They stated that it wouldn’t be a problem and did it there and then on the phone and began taking payments for the house insurance.


recently swinton called her querying two separate names on the policy (hers AND her ex husband)

when told that this was not possible because they had transferred it over, they stated that in fact that there were two separate duplicate policies taken out and that he was still paying the house insurance on top of hers.


How is this even possible when they clearly stated that they were transferring it over into her name?


calling them today they insisted that when they supposedly did this it was not their responsibility to check that the policy was still being paid by someone else at which point they blamed my partner stating that she should have had better communication with her former husband which at the minute is rather temperamental and can only be done through the courts!


Any have any thoughts on this because right now they are driving me mad!

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Suggest that you put in a written complaint to Swinton Head Office. If they were transfering the policy into another name, can't see how you managed to end up with 2 policies.

We could do with some help from you.



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