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    • Thank you all for your replies  I am obviuously over thinking things best to continue to ignore  onlymeagain  
    • As advised statute barred debts are dead...if your alive or dead......so are CCJs that are over  6 years old and have never been executed or secured against property by way of a charging order.......no matter how much your estate is worth.
    • I booked several rooms with FABHOTELS.COM - I have made sure the rooms were cancellable    due to the condition in India regarding Covid becoming very bad I cancelled the rooms and my visit to India and will not be travelling for the foreseeable future, I then checked my account and they have stated there can be no refund back to my card but I have to accept their room credits to the value of £478 valid for 12 months when they will then expire if I do not use them by that date,   I have contacted them on several telephone numbers and via email, they have refused to issue a refund : stating it is their policy to issue only rooms credits and these will expire in 12 months, they have advised they have the right to do this under the contract and under Indian law,   I have raised a SEC 75 claim, via the credit card company however they have not advised what the above means and stated it will take 11 weeks for a response,   I am concerned that a refund has been provided and the cancellation has been approved as such as a refundable cancellation, albeit they have stated no refund to the credit card can be made. I have sent the following to them and their response has been - we are unable to assist further - I have now concern how they can do this when the law does not allow this to be possible? The issue that I have experienced was:   Disgraceful behaviour by Fab hotels in holding cancelled bookings in an expiring account when cancelled fully - NO REFUND ISSUED? Please can you refund the full amount to my credit card as due to the Covid restrictions there is no guarantee I will be in India in next twenty four months I await your refund back to my with the Credit card Company as I am not able to use the Credits expiring in 12 Months, I have been in touch with the credit card Company and they have confirmed they will be looking to FabHotels to refund back to the Original card as part of the Sec 75 Laws where a cancellation has been made and the payment has to be refunded back to the Original payment card. I have not been able to confirm I will be using the credits and therefore in order to safeguard my funds these needs to be back into my, If this is not accepted then I reserve the right to take the matter further for a investigation and chargeback as I have not authorised the payment and the reservations have been cancelled. Please can this be escalated to a senior manager and a refund issued back to the Visa card. If this is the Customer experience I have to endure then I will make it quite clear that this i not acceptable that you take money and put it into a expiring account and then ask me to contact you to get the extension,   this is not customer service, I am deeply distressed by your action as there are no other Booking agents who are doing this to their customers, especially considering the hotels have been accepted as cancelled and a refund issued but held in expiring account.
    • That's logical and correct DX,  and how I understood it to work if they can't pursue the debtor  for the debt whilst they are alive, it can't be resurrected and charged against the estate or demanded personally from executors who knew diddly about that SB debt..
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
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      • 16 replies
chedworth98

DLC & Vodaphone debt for dongle i didnt use ... plz advise x

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Hi

Plz advise , i ordered a dongle from vodaphone online it was a £15pm , it came and after haering peoples views i decided not to have it i returned it well within the 28 days , vodaphone say they didnt recieve , i didnt get proof of postage , am i still liable ?also i have emailed dlc to say i returned it was that the wrong thing to do ? xxx

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Hind sight is wonderful, anything like that should have been done by Recorded Delivery for your own safety as even Proof of Posting is not proof of delivery although DCA's have the attitude of We posted it so you received it and although it really applies to legal documentation the Interpretations act basically states that if something has the correct postage on it delivery will be deemed to have been carried out

You have now entered an I said/They said situation that obviously will take a bit of sorting out, there's a Vodafone Rep (Lee) who has helped lots on here so with luck he'll pick your thread up

As for the email to DLC keep it as it least you havel already placed a dispute issue with them

Good luck

R

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Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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We have a member of the vodafone webteam that comes on this forum, go to http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/213340-vodafone-webteam-customers-problems.html and contact them giving an outline of the problem, you will receive a response which will include a reference number, post it back here and Lee will look into it for you. ;)

 

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/259838-vodafone-complaints-vf-webteam.html


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hi thats great - sorry not that clued up on net , that link takes me to a closed thread with a notice frm the vodaphone team and link when you click on that u send a email direct to vaodaphone - am i using correct one ? x

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hi thats great - sorry not that clued up on net , that link takes me to a closed thread with a notice frm the vodaphone team and link when you click on that u send a email direct to vaodaphone - am i using correct one ? x

 

Hi,

Yes, go through the Vodafone web enquiry. You will get back an automated reply and then post up the reference number you will get. Lee should then pick it up.

 

Don't forget to put in the subject line WRT 135


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Thread moved here.You will see the stickied info at the top of this forum.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi chedworth98,

 

You've certainly come to the right place to get some help with this however from what you've posted this one may be a bit tricky but we'll happily take a look at it all the same.

 

As the guys said just follow the information in our pinned thread and then update your thread with the email reference number once the automated reply has come through so I can make sure it reaches us.

 

Kind regards and I look forward to hearing from you again soon.

 

Lee

 

Web Relations Team

 

Vodafone UK

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THANKS SO MUCH REF IS Re: WRT 135 [#4507025 8)

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Hi chedworth98,

 

Thanks for coming back to me so quickly.

 

I've just checked our emails and can confirm that I've now got yours and will be back in touch with you as soon as possible.

 

Best wishes,

 

Lee

 

Web Relations Team

 

Vodafone UK

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