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    • @Manxman in exilethank you for your input its very appreciated yes I've limited time will see what I'm dealing with when I get back 
    • If you are flying away tomorrow (or rather this) morning I'd just forget about complaining to the police now.  As BF said earlier it's probably just a waste of your time anyway so I wouldn't worry about it.  Forget it for now.  Have a safe flight and concentrate on your other thread against Aviva.
    • I'm afraid you won't get a complaint drafted before tomorrow morning - and I think most others here think it would be a waste of time anyway and that the police decision won't change.  I would ask for a review and make a complaint on principle, but I suspect you are better off concentrating your effort on your other thread and direct complaint against Aviva.   Unless you are out of the country for an extended period I'd wait until your return before considering futrther whwther to complain about the police.   [ By the way, just so that you don't mislead yourself as it's a mistake many people make, ALL agreements are "verbal" in that they are composed of words.  Some agreements are in writing and others are oral, spoken or vocal.  The law recognises oral or spoken agreements just as much as ones that are written down.  The only practical difference is that oral agreements can be difficult to prove in a dispute]
    • Just to add there is a scheme called the Victim's Right to Review.  It basically applies to decisions made by the CPS not to go ahead with a prosecution.  It doesn't apply to decisions made by local police forces, but it does say:   19.  Decisions that are not eligible for VRR include: ... iii where the police or other investigator exercises their independent discretion not to investigate or not to investigate a case further (whether in consultation with the CPS or not) and the CPS have not been requested / have been unable to make a final decision to charge. Requests for review of such decisions should instead be addressed to the relevant police force/other investigator; [My bold] Victims' Right to Review Scheme | The Crown Prosecution Service WWW.CPS.GOV.UK   I'm not familiar with the scheme so can't advise - but other posters here may know about it or have experience of it.  You need to read the above link but note that it talks about things that seem to fit your situation.   eg a victim is defined as ‘a person who has made an allegation that they have suffered harm, including physical, mental or emotional harm or economic loss which was directly caused by criminal conduct’.   If you have not already requested that the police review their decision not to pass the case onto the CPS, then I would do so.  If you are not happy with the outcome of that, complain.   I can't advise you definitely to go ahead and ask for a review or complain, but if I were in your situation that is what I would do.  But I tend to agree with BankFodder that you'll get nowhere and, if you are sick and tired of all this and just want it to go away, then just drop the police.  However, if you don't try...   [Apologies for the italic typeface/font - it's the above link causing it.  The italics should have stopped at the end of the third para above ending ' ... criminal conduct'.  I can't change it.  Very annoying]
    • @Manxman in exile I eloped to get with my husband si my husband and siblings never sat together in the same room .   Hes claiming a verbal agreement was made but a verbal agreement doesn't hold any water in the eyes of the law..no agreement was made I was in Leeds with my toddler.    He has made use of the policy , had the luxury of the insurance and reversed the money back and now Aviva are coming after me.   You've summed it up well is there anyone in the group that can help me draft the complaint to the police as I'm flying out first thing tomorrow and my head is all over the place.   My husband me Mr z , my late father and eldest brother were at this meeting supposedly when the verbal agreement was made but yet the officer took a statement off the eldest brother and didn't take it off the husband and based the final decision on the eldest brothers statement and Mr Z and all other evidence which is in written form has been completely dismissed    I'm fighting it all alone coming from an Asian background I am getting taunts and salt is bring rubbed on my wounds its not been a pleasant experience yo say the least trying to prove my innocence and having to listen to the b******* being spouted out by everyone whilst Mr Z is walking away not guilty 
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Perfect Homes and a Laptop problem


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I purchased a Dell Laptop from perfect in 2008. I am still paying around £8 per week until June 2011.

 

Recently i have had a problem with the laptop saying that my battery is coming to the end of its life and to purchase another. I contacted PH asking them because I'm still paying for it will they give me a new battery free to which they told me to contact Dell and explain I am still paying and i purchased from PH. Now Dell have said no i would have to pay £129 for a new battery as my 12 month guarantee has expired.

 

Anyway i told PH this and they have told me there's nothing they can do. This laptop could go at any time and then I'm without one but still paying for it. Could i hand it back into the store and tell them to keep it.

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Have you got a Optional Service Cover Contract with them which you took out when you bought this?

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I’d be surprised if a battery wearing out would be covered by this. But their cover contracts are limited at best. You may be better off searching the web for a third-party battery replacement – should get one for £40.

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The battery may not be covered but the rest of the laptop should be? You need to get this clarified with them.

 

Personally I have been milking the service contract to get as much of my washer replaced as I can. It is the rest of the company/contract I have a problem with

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When a tyre wears out on a car the company who sold you the car is not responsible for replacing it. This is because it is a "wear and tear" item. Laptop batteries, unfortunately, are in exactly the same category.

 

You are best off finding one on a popular auction site I suspect.

 

However, if you post your service contract up here we can see if this type of item is specifically excluded because some contracts do not specify wear and tear etc (I doubt it is included with a PH agreement but I've been surprised before).

 

VJ

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my dad bought a washer from ph, he was in hospital for three weeks and missed a payment so they phoned him three times while he was in hospital demanding payment even though i had been into the store and explained the situation, when he came home he went to the store to bring his account up to date they refused saying they didnt take payments on saturdays, i was livid and asked for the phone number to head office, they said they didnt give that information out and that they would get someone from head office to ring me i never recieved and phone call, a few months later my dad was in hospital again this time he was seriously ill and given a few days to live i got in touch withthe store to explian things and all they wanted to know was when they could pick up the washer, i again asked for the head office number and got the same reply and surfice to say im still waiting for them to ring me.

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The 'head office' does not actually exist, there is no phone number and all customer service is through the shops.

My understanding is that the service contract stipulates that if you are unable to pay - i.e. ill, unemployed etc the process is that they will remove the goods until you can pay again.

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