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    • It is important that you do the reading about this subject in the sub- forum. It's not complicated but you need to be in control and I don't think you are. For instance, much of the information you need and also the case transcripts that you're looking for are in the fixed topics at the top of this sub- forum but clearly you didn't know that. You will gain in confidence if you do the reading. Particularly as it now looks as if the mediation has not worked because EVRi have stayed you up and so you may now be going to trial. You need to understand thoroughly what you are doing. We will help you and you will find our support is unstinting but you have to do your part. Please spend a lot of time reading the stories on the sub- forum especially the pinned posts at the top of the sub- forum and then start preparing your court bundle. We have instructions here for everything
    • I have had a secondary thought.  I borrowed £s from a completely separate entity 6y ago. It was personal and unsecured. I was going to repay upon sale of the property. But then repo and I couldn't.  Eventually they applied and got a charging order on the property.  Their lawyers wrote that if I didn't repay they may apply for an order for sale.  I'm not in control of the sale.  The lender won't agree to an order for sale.  The judge won't expedite it/ extract from trial.  Someone here on cag may or may not suggest I can apply for an order v the receiver?  But could I alternatively ask this separate entity with a c.o to carry out their threat and actually make an application to court for an order for sale v the receiver instead?
    • You left the PCN number showing, but no worries, I've redacted it. Euro Car parks are very well known to us.  I've just skimmed through the titles of the latest 100 cases we have with them (I gave up after 100) and, despite all their bluster and threats, in not one have they taken the Cagger to court. You stayed there for 2 hours &:45 minutes.  I'm guessing the limit is 2 hours and 30 minutes, right?  
    • If the claimant fails to draft directions the court can order a Case Management Hearing to set them but normally in Fast Track claims the claimant sets the directions...Unlike small claims track which are always set the court.
    • Not Evris offer, the court offers mediation service.   All claims proceed to hearing if mediation fails /not happen.   Why do you not wish to attend in person to stand your claim ?     Absolutely you must comply with the courts directions or your claim risks being struck out. Preparation for a hearing should happen irrespective of mediation.   https://www.consumeractiongroup.co.uk/topic/460613-suing-a-parcel-delivery-company-when-you-dont-have-a-direct-contract-with-them-–-third-party-rights-copy-of-judgment-available/#comment-5255007   Andy  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Perfect Homes and a Laptop problem


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I purchased a Dell Laptop from perfect in 2008. I am still paying around £8 per week until June 2011.

 

Recently i have had a problem with the laptop saying that my battery is coming to the end of its life and to purchase another. I contacted PH asking them because I'm still paying for it will they give me a new battery free to which they told me to contact Dell and explain I am still paying and i purchased from PH. Now Dell have said no i would have to pay £129 for a new battery as my 12 month guarantee has expired.

 

Anyway i told PH this and they have told me there's nothing they can do. This laptop could go at any time and then I'm without one but still paying for it. Could i hand it back into the store and tell them to keep it.

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I’d be surprised if a battery wearing out would be covered by this. But their cover contracts are limited at best. You may be better off searching the web for a third-party battery replacement – should get one for £40.

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The battery may not be covered but the rest of the laptop should be? You need to get this clarified with them.

 

Personally I have been milking the service contract to get as much of my washer replaced as I can. It is the rest of the company/contract I have a problem with

Please support CAG and they will support you.

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When a tyre wears out on a car the company who sold you the car is not responsible for replacing it. This is because it is a "wear and tear" item. Laptop batteries, unfortunately, are in exactly the same category.

 

You are best off finding one on a popular auction site I suspect.

 

However, if you post your service contract up here we can see if this type of item is specifically excluded because some contracts do not specify wear and tear etc (I doubt it is included with a PH agreement but I've been surprised before).

 

VJ

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my dad bought a washer from ph, he was in hospital for three weeks and missed a payment so they phoned him three times while he was in hospital demanding payment even though i had been into the store and explained the situation, when he came home he went to the store to bring his account up to date they refused saying they didnt take payments on saturdays, i was livid and asked for the phone number to head office, they said they didnt give that information out and that they would get someone from head office to ring me i never recieved and phone call, a few months later my dad was in hospital again this time he was seriously ill and given a few days to live i got in touch withthe store to explian things and all they wanted to know was when they could pick up the washer, i again asked for the head office number and got the same reply and surfice to say im still waiting for them to ring me.

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The 'head office' does not actually exist, there is no phone number and all customer service is through the shops.

My understanding is that the service contract stipulates that if you are unable to pay - i.e. ill, unemployed etc the process is that they will remove the goods until you can pay again.

Please support CAG and they will support you.

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