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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Secured Loan Advise ...


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Hi,

 

Just writing this on behalf of my parents whom took out a secured loan for £8400 with swift (+£1176 PPI) ... the term was over 84 months (7 years) which was reached July 2010, however having a rough 'count' so far it would seem as if they have already paid just over £17,000 to swift and counting.

 

On 19th October they recieved a letter stating 'the current balance is £7,236.86' and arrears of £327.00 ... I'm struggling to see how a £8k loan ... that's had over £17k ploughed into it still has a balance of £7k ... What's more, the PPI was only for 60 months, yet the loan was 84 months, does this sound right? ,,,

 

My parents have asked for information relating to exactly how much has been paid, charges etc but have yet to have a reply to any of the emails or letters sent in ... the only thing I can say is the letters where made by my parents and not a template letter, but ive decided to stwep in now and help where I can.

 

Can anyone advise the best way to proceed? my parents cannot pay this AND the mortgage each month and keep going around in circles.

 

Thanks in advance

Mike

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Welcome to the CAG forums Mike, I think you need to send off for a full SAR in the first instance. I presume your parents received this loan through a broker, and apart from the brokers fee your parents paid, it is likely that there is also an undisclosed fee (which won't be on your agreement) which Swift also paid to the broker !! There sounds like there is a significant amount of excessive fees on the account too. As for the PPI, were your parents told that in order to obtain the loan they would have to have PPI ? was there any kinds of means and needs statment taken from them with regards to any other insurances / policies they also had at the time ?....

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Am new to this site, and can see how helpful it would be, but is there any recommendation for a lender who will give credit to someone with bad history?

 

Hi Arabellau,

 

If you take the time to read this and other threads relating to lenders who offer credit to people with bad credit histories I think you will find the answer is no.

 

There may still be lenders out there who offer this sort of credit, (I assume you're looking for a secured loan as you've posted on this thread) but you won't find anyone recommending them. Quite the reverse, anyone who has had dealings with these lenders and the brokers who pass business to them will tell you to steer well clear. Even consumer bodies such as Which? have said that secured loans are best avoided.

 

If you're experiencing financial difficulties then it may be more sensible to sort out your existing debts and arrange affordable repayments rather than borrow more money. For advice on this you could try the Consumer Credit Counselling Service or CCCS who are a debt advice charity but I wouldn't recommend going to a fee charging debt adviser.

 

Good luck

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  • 6 months later...

i am dealing with a secured loan that is 1000 per month on top of my mortgage over 4 years i have

paid 48000 - when i asked for a redemption figure they said 87,000. I borrowed 70,000 so how does all

this work? It has broken up my family the pressure of meeting this every month. it is repayment and

when i asked for an interest only period of payment they flatly refused.

 

i finally got the gumption to request a SAR. On March 8 2011 I requested the original loan agreement

and other things which have not come. I beleive they are in breach of the Consumer Credit Act and that

I can now go to FOS about it and unfair relationship test.

 

I get in a dither with these things and would appreciate a cool headed mentor to account to re this

forum to get me through this,

 

Whenever I deal with a creditor I have behaved like a fumble fingers and I really want to deal with

this crisply and cleanly. Thank you. The company is Prestige - How can I get them to reveal the

broker fee and undisclosed fee. I was not in my right mind when I took the loan - a young man

kept telling me to call him on his private phone and to use his accountant at the company Positive

Lending he was working at. He stung me for another shark loan but I beleive he was working without

CCL Consumer Credit License - where does that leave me? thanks

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