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    • Hi. I posted on the facebook group about Hermes queries re: a parcel that Hermes said delivered but i didnt receive. It was a private sale of a mobile phone from a seller in Wales to me in Edinburgh.   The seller has stopped contact with me now so I cant get any help from them. Hermes are saying it was delivered but it wasn't.   I have got all copies of emails to and from the seller and to and from Hermes. A photo of the actual parcel that the seller sent me prior to posting.   There also seems to be a some confusion on the Hermes tracking info about which day it was actually delivered but either way I was in my house both prior and after the delivery.   There was no photo but it stated the driver got a signature. Not true cos it was a covid thing not to get signatures. No calling card to say it was left somewhere else or in a safe place. It just simply wasn't delivered.   I've been told to ask for GPS info in order to trace the delivery or driver. I cant even talk to a human or get a valid address to write to.   I sent an email to the CEO guy and still no reply. I've not reported anything to the police but I'm getting all sorts of contrasting advice to do this and not do that etc that im totally lost now.   If you read this David, please get back to me please. Much appreciated.   This happened in June/july so hope im not too late to still do something about it. It's just took this long to only get to this stage. 
    • PAC code   https://tinyurl.com/yxhxcsxf   ...
    • Noted! Hopefully there won't have to be another time though!     I did respond to the email, I just basically said that he cannot deduct any costs incurred for collecting / picking up the vehicle and if it heads down the route of ADR which is a total new concept of me having any evolvement with, that he would have to pay a refund/the cost of the car and the cost associated with the collection of the vehicle.    Apon further checking the legislation because he gave me no cancellation rights prior to the contract starting he is indeed guilty of an offence, which is the likelihood of what trading standards are dealing with in regards to his local TS contacting him.     
    • hi,     Just asking for some experience or knowledge.     I purchased a puppy on the 30th of august. On numerous occasions I was in contact with breeder and asked if the puppy showed signs of entropion.    I was told no.   On the 26th of August puppy had first jabs. And apparently their vets said none of the litter showed sign of entropion.    On collection of puppy I noticed he was covered in green mucus. The pen had dog muck spread in there so assumed it was just from pups playing and maybe getting it in each others eyes (poor hygeine on breeders part)   Anyways,   Asked breeder to wipe pup and we left       With in 3 hours we realised that the puppy wasn't well. He physically couldn't open his eyes and when we attempted to clean them his eyeballs weren't visible.    We phoned an out of hour vets and contacted the breeders immediately.     The pup was taken to the vets and we were informed he had a severe eye infection which was a result to entropion.    The vet bill came to around 900 after tacking and meds etc. I asked the breeder to cover the costs. They said no because their vets said their was no issues.     The state on this puppy my vets think he's suffered from birth.     And most certainly not 5 minutes before I turned up.      I've filed a small claims for the cost of the vets and the cost of the puppy.      Where do you think ill stand?    What type of evidence will the judge want to see. Thanks
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    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

How i stopped the annoying telephone calls on my mobile!!!!!

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The golden rule is never talk to DCA’s on the phone you should insist they put everything in writing and send them the excellent phone harassment letter and demand they stop phoning you.

In the mean time you’re going to get the annoying phone calls, just the phone ringing constantly is a strategy to annoy and harass by the DCA you into paying:

I’ve found some tool tools to help:

I phoned BT and asked them to bar all anonymous calls (“caller withheld”) (141) numbers easy simple and free took 10 minutes also might help with telemarkets and prank calling

Most DCA use proper phone numbers these days but this did help!

I then down loaded a cool application for free onto my HTC phone called “easy filter” this allows me to:

Block an Anonymous calls

Create a black list of numbers

Or for whenit’s really bad, block all calls that are not in the phones contacts list

It logs all rejected calls

Blocks unknown sms messages

All this is configurable

You can either block or send to voice mail

I’m sure there a version for the iphone and other similar applications for other smart phones, Lets all try and make there life’s harder!

any other ideas?

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I use the "BuzzOff" app on my BlackBerry. There are a few apps but the key is to use one that has the ability to pickup-and-hangup immediately meaning you don't keep getting annoying pre-recorded answerphone messages. It too can deal with witheld numbers

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I've got a similar app on my Blackberry, only problem with the pick up/hang up facility is that it still shows as missed calls when you unlock it and if you are driving at night, the phone lights up to show a missed call or if you have it in keypad lock an annoying red lights flashes.

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!


If I have helped you, click on the star & say thank you

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Guest Cartaphilus

Whilst I don't answer numbers I don't recognize - unless it's someone like a hospital, whom I already know are calling of course - I came across an application the other week which you could use to record phone calls on your mobile. It was on a free trial (typically, as with many phone applications, you don't know that until you have downloaded it from a 'freeware site).


Another way I have dealt with them recently is redirect the calls to a number that is not in use. Do I care if it drives the person up the wall phoning from a DCA, getting a 'sorry, but the number you have called is no longer available' along with the tinny, annoying audio warning signals or similar. Not one bit!

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if you are driving at night, the phone lights up to show a missed call or if you have it in keypad lock an annoying red lights flashes.


You can turn the LED off in Settings --> Options. But seriously... how easy do you want it to work...?

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Subbing - very useful thread.

At your Service


Please Double click the Star and leave a message if I have helped you


Please support CAG and they will support you.

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I have the Blacklist app on the iPhone... very useful for getting rid of unwanted callers... in fact I changed to an iPhone just so I could have this facility!

"I am prepared to meet my Maker. Whether my Maker is prepared for the great ordeal of meeting me is another matter" - Sir Winston Churchill

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Application can be downloaded for free for:


the apple Iphone


All android phones HTC ect...

you can get a htc phone or a blackberry for around £100 on pay as you go no need to pay £350 plus for an iphone


as smart phones come more and more popular it's going to make the DCA's life harder and harder to get through :)

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Perhaps CAG might want to make a bit of funds this way. Get a deal with a supplier ;)

"To love unconditionally is the greatest gift, laughter is a close second" .To give your time to help others after being helped here is the best way to show your appreciation to your fellow CAG members.


Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts. All my knowledge has been gained here, for which I'm very grateful. I'm a Journalist, not a law professional.


If you do PM, make sure to include a link to your thread as I don't give out advice in private ;)

BB 13 - DCAs/banks and solicitors 0.


I get a fresh start to get on with learning to live with severe disabilities when they could have had something if they'd been understanding...


<--- If you feel I've helped, please twinkle my star :)

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Ooh oooh, I know I know!!!

http://www.freespeech.co.uk/home/index.html get one of those and give it to DCA's, that way the only time you ever know they have rang is when you log on to your emails, and you can even listen to their incessant inane ramblings online also.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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Perhaps CAG might want to make a bit of funds this way. Get a deal with a supplier ;)


perhas CAG could make some money by:

by partner one of the applications vendors and get them to do a modification of the application for people with debt, CAG could supply all the know phone number of the DCA so they could be added to black list as a bulk load.


they could also agree to email (spam) all the registed folks who have posted in the debt forum regading the moded application


the apps vendor could use the CAG brand name to sell the app and have a ldown load link on the cags website, they share the profits say a 2 quid download 1.50 to the vendor and 50p into cag





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