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    • HB, is the Kent/France issue related to current arrangement with French border officers in Kent and UK border officers in France ?   Not sure whether this  arrangement will change from 1/1/21, if there is no deal.   Given previous actions by French farmers and industrial action by others, then with UK out of the EU, I can see problems ahead. Could there be blockades at French ports, with UK unable to exert much pressure through EU ?      
    • Very good, UB.   I'm not clear on the status of Kent now. People are talking about it being part of France, etc, but how is tht when the 'border' only applies to lorries?
    • Campaign starts ? Independence for Kent, so it becomes a separate customs area and can charge a tariff on goods transported through its territory.  With the money raised, citizens of Kent might then have little or no income taxes to pay.   I could see this campaign being started and it could grow in popularity.   Would be funny if Brexit led to break up of UK and break away by some English counties. 
    • SERCO seem to be a default company that Government use to perform contact centre type tasks. So any department faced with a problem, say a sudden increase in incoming phone calls, which they cannot handle, because they are dealing with more immediate issues such as making payments to the public, may in the short term involve SERCO.   SERCO seem to employ a lot of security cleared, DBS checked, financial checked etc employees, so they seem to be equipped and ready to manage tasks on behalf of Government departments.   No idea just how much work SERCO does on behalf of Government, but I should imagine it makes up a sizeable chunk of their business.   Public Health departments may want to perform the work themselves, but given the number of employees required, the recruitment process involved, the hours of work 24/7 and just how quick they need to be set up to perform the work, I question whether they are better placed to do so.   I would always prefer public sector employees over outsourced contracts, but I can understand why Government uses companies such as SERCO. 
    • Well, we’ve found something we agree on.   you’ve described the unfairness, but haven’t said what (realistically!) you feel your options are.
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
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      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

Firstplus not supplying statements or settlement figure


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We wrote to FP about six months ago and asked for a settlement figure on an outstanding balance of £5700 in Feb 2006 after the sale of our home. They came back with a figure of £7600 although we had paid in excess of £3200 or more since Feb 2006.

We wrote again querying this figure and also how they had calculated the original settlement figure when we sold our home. We also again asked for a new settlement figure. They wrote back and told us that in Feb 2006 they has a used rule 78(?) to do the calculation and it was correct but they did not supply a new settlement figure. The reply took nearly 2 months to reach us.

We wrote again just over two weeks ago requesting a new settlement figure and also requested an up to date statement as in the past 6 years we have only had one statement and that was only because FOS contacted them.

Even though it is an unregulated agreement, shouldn't they be supplying statements at least once a year. If you request a settlement figure aren't they obliged to supply thsi within a reasonable amount fo time as the longer they delay it, the more interest accummalates and under the UTR this is detrimental to the customer.

I really would like to nail FP! Is there anything we can do to expediate this?

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