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    • I am aware of this treatment. Field Debt Solutions approached me at my door claiming to have a warrant of entry, (one of many lies they used) they KNEW I was classed as vulnerable prior to the visit. This was (later found out by The Ombudsman) allegedly to install a pre payment meter (They know I can not use one). Long story short: I was threatened with criminal damage, the police and them not moving till I let them in. They stated they had a warrant, they did not. One FDS employee was waving a crowbar and smiling, the other was basically terrorising me through the window. I complained to EON and all that they did was lie further, covered up their behaviours After contacting the OMBUDSMAN all the truth came out. I am totally disgusted with the way this company operate. I am equally disgusted that the Ombudsman ere not taking any of the FDS Employees behaviours into account (yet all my claims were upheld) this feels like this section of the whole process is left wide open and that's why this is happening imho. The Ombudsman made me feel like they work for EON, (when it came to the consideration of the employees from FDS, they seemed immune to scrutiny) a very confusing and shocking experience when the penny drooped. I have looked at CISA (?) whom are some sort of organisation who debt collection agencies register with (no idea what for) anyway, FDS are not registered, I can not find them anywhere, they are like some sort of enigma and this is where i am thinking how they are protecting themselves from scrutiny and people gaining remedy from them. I also witnessed a EON employee telling me that "FDS do not have to answer anyone," they would not give me any way of complaining directly to them as is the Gov's advice before A Small Claims Tract. I am just making sure now that I record all my efforts to do what I can to give a chance for FDS to attempt to put right what they did to me. I have witnesses and I intend to take them to court. EON has damned them and all the info they provided shows how messed up and disgusting they are, I seriously have witnessed staff laughing at me on the phone when I am trying to tell them what happened. I t seems if you do not pay a bill (in my case this was out of my hands) Then your deserving of what seems to me an inside laugh as the know how we (the vulnerable) get treated when FDS turn up, yes, very much felt this and challenged one employee once.. I have spoken to a Solicitor and they are happy  to do something for me over this. Also the police were phoned by myself even though they threatened me with police "To Help Them Take My DOOR OF ITS HINGES" The police did turn up, they told me that they rarely ever turn up for these idiots as the FDS and others attempt to use the police through bull crapping them. They also said go through a few hoops and if your not happy come back to them, I have a mobile number as they said that a crime number would come after I have exhausted the other moves. They do not like these Debt People one bit, that was comforting. Sorry if this is a little all over but it was all over complexed (I can see why now) but  just wanted to share my experiences and I will be happy to share further if anyone needs to know. I am still wondering what to do but one thing is for sure, I will not be going away, EVER! good luck
    • what does it say if the claimant fails please?
    • Thanks for the feedback.  We have a professional surveyor friend who is willing to give an opinion, and once done as you say, there's no reason not to inform insurers. And as Eric's brother says, that will also give us, hopefully, a more specific discussion with neighbours. No, we can't view the neighbour's roofing from where we are, and neither can they as it's under their conservatory (we always thought it was a bad move on their part to cover felting with a conservatory!) Interesting that council have enforcement powers, hadn't realised that.  I've also had a builder advise, without visiting the site, that the dividing wall (which may be double-skinned) should have waterproof capping, which it doesn't; so maybe a simple solution is to install that across top of both sides.  Anyway, some next steps for us to take so thanks again.
    • un-en doesn't mean its written off but SB'd passing does.. and no why should you get the money??   they are notional charges that weren't paid by you anyway in the 1st place as there is was outstanding balance greater than the refund.
    • If WFH is what leaves people feeling unsupported then I completely agree that's not good.  I wonder if some organisations were better at keeping communication open, managing the situation and making their employees still feel supported and included.  It's likely there have been lessons learned.
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
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I bought a 52 plate Renault Clio Automatic from a dealer in Jan this year. The day after I took it home a fault light came on on the dash and the car went into a safe mode. I looked it up in the handbook and saw that this was a gearbox fault and to go to a Renault dealer to have it checked. I Told the dealership of this and they said they would sort it for me. After about 5 visits to their workshop with no improvement they had it diagnosed at a Renault Garage. Renault said that there was a pressure problem and that changing the "EVM Valve" might help. I was then told, by the dealer that this part was not covered by the 3 month guarantee I had on the car and I would have to pay the £600 repair bill myself. I contacted Consumer Direct who said under the SOGA They were liable for the repair. I wrote to the dealer advising them of this and after a few phone calls I agreed to pay £250 towards the cost and they paid the rest. I probably shouldn't have done this but I just wanted to get it done. This seemed to have worked but 5 months later the fault reoccurred. I went back to the Renault Garage who replaced the valve because there was still a warranty on the part. They told me that if it had already gone wrong again that there was a problem with the whole gearbox and that it probably needed replacing. They also said that the dealer was aware of this and they had chosen only to have the valve replaced. I wrote to the dealer asking them to sort it out but they didn't want to know at first saying that the guarantee had run out. After speaking to Consumer Direct again I wrote to the dealer again saying that if they didn't replace the gearbox I would go to Court to get a judgement against them. I received a reply yesterday, they offered to put in a refurbished gearbox, at a cost of £1200, to which I should contribute £500. Does anyone think this is fair or should I hold out and file a claim against them. I just need a bit of advice as to what to do. Sorry for the long post but this has been going on for months now and I'm a bit frustrated.

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Have you now had the car longer than 6 months? SOGA only applies for the first 6 months from purchase, and although the problem clearly occurred within that time, I am not sure how hard it is applying the terms of SOGA once you are beyond that time.

 

No help now, but I don't think I would have paid anything for the original repair, and if the dealer had refused to pay for it I would have rejected teh whole car under the terms of SOGA and got my money back.

 

btw, the "warranty" he gave/sold you did not in any way deminish your rights under SOGA

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I've had the car now since Jan this year, but Consumer Direct say SOGA is valid for up to 6 years after purchase. I've now agreed to pay the £500 for the repair, I might have had a good case in court but it all takes so long and the Judge might have said a part payment, after all this time, would be fair. I'm still very angry about how this has turned out because I went to a dealer so I would have more peace of mind and have been ripped off. I have learned a lesson now and won't make the same mistake again. I shouldn't have paid for the first repair but didn't know my rights properly.

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Has anyone had a fault with an automatic gearbox on a Megane? My Dad's has one with an 02 plate but with only 20,000 miles on the clock. The developed a gear box fault in March 2009 and several visits to the Renault agenst failed to identify the cause, but he was advised to have the AVM valve replaced as 'experience' showed that was the solution. He shelled out £600 in repairs but the fault was soon back. He has now paid for a new gearbox. We suspect that this a recurring fault because, whomever we consult, including gearbox specialists, seem to say that they are familiar with the fault and it's down to this vavle. One Renault repair agent has even gone so far as to say that the replacement didn't solve the problem because it may have been wrongly fitted. We have, of course, written to Renault who deny that this is a recurring fault and claim that it has never been reported to them before!

 

Any supporting experience from forum members would be useful as we intend to battle on ............... !

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I would have more faith in an East German Trabant than in a French car.

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I have looked at many sites and forums and a lot of people are having problems with this gearbox. Most French car makers use this one as standard so I can't imagine that they don't know about these faults. :evil:

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Have you now had the car longer than 6 months? SOGA only applies for the first 6 months from purchase, and although the problem clearly occurred within that time, I am not sure how hard it is applying the terms of SOGA once you are beyond that time.A

 

Sorry, wrong.

 

SOGA applies for far longer.

 

What changes is the burden of proof. Up to 6 months, the retailer needs to prove that the fault was not present at sale; after 6 months, the buyer needs to prove that the fault was present at the point of sale.

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hi, thought it was just me,..got same fault on my 02 scenic auto...when cold and over accelerate gearbox light comes on, restart and it resets itself,dealer will not honour warranty even though i said they sold it me with fault,..so far only had to replace a pulley flywheel,not working so dreading any thing major..lol

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