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We had only been out in it three times at this point due to work and family commitments.   Seller and finance company stated I had to pay for another independent inspection to go in depth with the findings at another cost of £75. I done this and provided both of them the report which shown even more damp than first anticipated to different areas of the van over 90%.   Finance company agreed to then send out there independent inspector who found exactly the same faults and drew up a report to send back. Finance company then offered seller chance to repair. Seller received caravan back from us and only took blame for the front part of the van and stated they could not find anything wrong with the rest. Finance company stated for them to fix the areas they take responsibility for.   Caravan was fixed and returned to us but I was still not happy as they didn't fix all areas, Finance company  agreed to send out another inspector to look.   Inspector stated the fix was not sufficient and not waterproof and basically a bodge job which I was fully aware of and stated the caravan now needs to be rejected due to the seller having a chance to repair and it not being sufficient. I thought ok great finally, Im winning. Caravan was collected last week and I then sent an email to the finance company thanking them for the rejection and that I would look forward to receiving my payments made over the last year towards the caravan, repair costs, compensation for lost holidays etc   They have replied that I am not entitled to anything and the £5000 in payments they have had from me will go towards the usage of the van, Research I had done up until this point all stated I would receive money back due to van not being fit for purpose? So i am very shocked and annoyed I have paid all that money and I am not entitled to anything back. I have tried to be basic here in what has went on so forgive me if It does not make sense. Any help or advice greatly receievd on next steps    I have told the finance company I am not happy to have lost all that money here is there responses Thank you for sending over the information regarding the caravan being collected and taken back to Newark Auctions.  We will now start the process of removing you from the existing credit agreement and will notify the relevant credit agencies to remove our entry from your file. This therefore removes any responsibility you have regarding this agreement. In terms of any refunds owed to you we have reviewed the account and there are no payments that need to be refunded. There were no payments made whilst the complaint was open and the payments made prior to the complaint being raised will be retained for usage. Whilst you advised us that you have not used the caravan, this was your choice and the caravan was available for use and in your possession since the start of the hire purchase agreement, it is reasonable that the payments that would have been due during that period are retained.  As a suitable resolution is in place we will now close the complaint.   I replied with -  Please do not close the complaint down I am not happy to pay for something that was not fit for purpose I will still be liaising with the financial ombudsman to seek out my refund. I also hold legal cover with my house insurance so I will commence court proceedings in regards to this complaint could you please forward me any relevant paperwork needed to inform you of this or if indeed this email is sufficient. I do thank you for rejecting the caravan on our behalf but do not see how I am not entitled to my refund. I was not Aware it had damp until I paid for service. Your inspector stated the damp was there at point of sale meaning it was not fit for purpose so how can you say I happily used it   They have just then replied with this Thank you for your email, However we must advise that based on the information provided we will consider the matter closed as soon as the caravan is confirmed on site at Newark Auction. A final response will be posted to you that will contain all the details of where the complaint can be referred to if you disagree. Kind Regards        
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Tesco delivery complaint


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My complaint is simple. I needed a gym (York Heritage G102 Multi gym order: 35537822) delivered to my flat on the 3rd floor of a lift-less building and I needed to be called to organise a day, so I could be available.

Having never used Tesco before I thought it would a good idea before purchasing to call and confirm if they could meet my delivery requirements.

I imagined that would be enough, my gran used to tell me you can never be too careful.

 

Tesco assured me that there would be no problem and that when I got to the order page I would be able to specify my requirements.

Great, onwards to my gym.

 

I made the plunge and ordered it. When I got to the delivery specification page I discovered a 50 character long field to specify delivery instructions. Bit short but never mind years of acclimatising to txt messaging leaves me more than up to the task. What do I type ‘Flat H, 3rd floor, no lift, call to set day’.

 

Being a realistic lad though, and mindful of my gran whispering in my ear, I think perhaps just to be sure I should call Tesco to check that all will be well. Which I duly do, hoorah! They expect no problem and I await eagerly the call to deliver my gym.

 

...

 

4 days later imagine my surprise to arrive home and on the ground floor of my building my gym, no call and a very very far away from the 3rd floor.

Let me tell you a secret....gyms when flat packed into a single box are quite heavy and reasonably unwieldy. Never mind I am persistent man and job got done, although I cursed a bit, sorry gran.

 

You can expect that I called Tesco and had a word with them about their failure to deliver on their promise, failure to collect a suitable signature and failure to call me to organise delivery. I have been have assured though that Tesco has no responsibility and that it is the responsibility of the third party provider or courier company but certainly not Tesco’s responsibility.

Interestingly, after I lost my marbles, the Tesco representative asked what I expected from them. To be honest I have no idea, perhaps responsibility or maybe an apology but certainly not indignation that I should even think to complain.

 

I have asked Tesco to remove me from their database and have withdrawn any permission to hold any of my data, which they have agreed to. What a load of twaddle, they couldn’t delete me from their database if the Messaih came again. Still and all when I get a call or email from them offering some multicoloured pants I will at least have the satisfaction of losing my marbles all over again.

 

Don’t shop with Tesco, they think are a bank and are too big to be concerned with the little people.

 

I wonder what Occado is like? I hear great things about them, I think I shall give them a try.

 

Rest assured I will be making a meal of this experience for as long as I can keep people attention.

 

(My only wish is that I thought to check the blogs first)

 

Cheers

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  • 1 month later...

Interesting piece. I placed an order for groceries to be delivered on a Sunday and paid the price requested to reserve my time slot. Nothing arrived! I allowed leeway of 30mins then contacted them to find out where my order was. I was told that all the delivery vans were back at the store and my order had been dispatched. Tescos investigated and called me back to say that the driver had gone home sick without informing anyone leaving his van full of rotting food!!! The following morning, my order was repicked and delivered by 9.30am with the cost of the order and delivery charges refunded in full. The motto is keep cool but firm, they are a huge firm that spend a fortune on advertising and that is the biggest threat of all that the consumer can make is to go public with their failings

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Agreed.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I would have requested that under DSR they come and collect the goods and take them back. Once refunded I would have bought elsewhere with the satisfaction that someone had to lug the gym all the way down the stairs! :lol: Sounds as if Home Delivery Network up to their normal tricks.

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