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    • Hi there,   Quick update: we sent the CVs of three expert witnesses to the Defendant and he was supposed to choose one and respond by 4pm on 29th July.   He emailed late last night (30th) to say he had been away and was catching up with emails. (We have also been abroad this week but managed to uphold our side of things whilst we were away). He has offered to pay us £3200 by the end of the weekend (this is the amount we initially laid out to him).We aren't going to accept that.   We have to instruct an expert witness by 4pm on 2nd August which we are prepped and ready to do.   We are prepared to take this all the way but we are also contemplating trying to settle out of court and have a minimum figure in mind of what we would accept.   We are going to respond to the defendant and decline his offer of £3200. My question is, if we go back to him and say "We are prepared to accept X amount in full and final settlement" does this jeopardise our position or is it acceptable in the eyes of the court?   We are in no doubt that the expert witness report will not be favourable for the defendant   Thank you in advance for any advice you can offer 
    • I received a notice of intended prosecution for doing 41 in a 30 zone. I am not disputing that I was wrong and will pay or do the course.    On the noip it says that I was travelling west bound between two particular roads , when I was travelling east bound between another set of roads . The police with the radar gun were hiding on the opposite side of the road in a bus stop. Just wondered when I send this form back admitting I was the driver I should point this out to them 
    • Thanks very much indeed dx100uk.   Some great information in there, will have a thorough read, but definitely the information I need right now!   I'm keen to request the car parks CCTV footage of the day, should I hold off until it's confirmed we're going to court, or is now the right time to request it?   Name of the Claimant : Civil Enforcement Limited    Claimants Solicitors: S Wilson, Head of Legal   Date of issue 26 July 2021 (Received 30th July)   Date for AOS - 13th August Will get this sent out on Monday (2nd August)   Date to submit Defence - 27th August    What is the claim for –   Claim for money relating to a Parking Charge for breach of contract terms/conditions(TCs) for parking in private car park (CP) managed by Claimant.  Drivers may only park pursuant to TCs of use displayed in CP and agreed upon entry/parking.   ANPR cameras or manual patrols monitor vehicles entering/exiting the CP and TC breaches.   Charges of GBP182.00 claimed.  Violation date: 02/07/2020  Payment due date: 31/07/2020  Time in: 12:20 Time out: 12:49  PCN: Vehicle reg mark: Car park:-Butterfly Walk      What is the value of the claim?   Amount Claimed £197.40 court fees £35 legal rep fees £50  Total Amount £282.40   Thanks for your help through this everyone!      
    • The max speed limit in the UK is 70MPH, there are not exceptions. 
    • Does he admit he was the driver, and agree that he was doing that speed (or close?). Was the NIP combined with a S.172 request to identify the driver, and if so, has he returnrd the form identifying the driver?. This would still need to be done (if he doesn't they may run out of time to prosecute for the speeding, but a S172 prosecution will only lead to a worse outcome, not only in terms of fine and licence revocation but also an even worse effect on insurance premiums in the future).   If the speeding has no defence: Band C fine, and disqualification (7-56 days) or six points, on first glance of the Magistrates Courts Sentencing guidelines https://www.sentencingcouncil.org.uk/offences/magistrates-court/item/speeding-revised-2017/   However, for "driving grossly in excess of the speed limit the court should consider a disqualification in excess of 56 days", even before:   https://www.sentencingcouncil.org.uk/explanatory-material/magistrates-court/item/road-traffic-offences-disqualification/8-new-drivers/   "Drivers who incur six points or more during the two-year probationary period after passing the driving test will have their licence revoked automatically by the Secretary of State; they will be able to drive only after application for a provisional licence pending the passing of a further test (Road Traffic (New Drivers) Act 1995). An offender liable for an endorsement which will cause the licence to be revoked under the new drivers’ provisions may ask the court to disqualify rather than impose points. This will avoid the requirement to take a further test. Generally, this would be inappropriate since it would circumvent the clear intention of Parliament."   So, the likely outcome is a band C fine, 6 points and thus automatic revocation of his licence. That is provided they are just prosecuting for the speed (and not considering careless or dangerous driving........)
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i kinow most of the rules regarding pcworld

 

however whats the policy for write offs on poor repair history

 

laptops now gone in for its third mbd and to be fair i dont think its going to get fixed

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  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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hi, what support package do you have? usually its 3 repairs + 1 (request) and this is usually granted, 3 mobos is crap in 1 year but if it fails again then it might be worth demanding for replacment. as its cost affective for the copmany to keep repairing and causing you hasle for sending it away etc.

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well its the generic coverplan

 

first repair mid september new mbd and other vaious parts

2nd repair went back same day arrived back new fan heastsink + mbd

3rd repair just gone off today (hopefully) no post so assuming mbd again

 

likely to be 4th repair as they tend to use repaired mbds instead of new :mad2:

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  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Coverplan will do as it says in the policy "unlimited repairs" unless its beyond economical repair.

 

If its had 3 repairs in the space of such a short time, book it for repair, then wait a few days then call them back up and ask for a write off. Thats the way its usually done, if you book it for a write off it simply be fixed and sent back.

 

So book it again, then call in a few days once its at the work shop and put your write off request in.

 

Chris

Tech Guys

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called up been told theres no such thing as a poor service history write off and that i must wait a minimum of 42 days before anything can be done

 

can see how they got on watchdog now

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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spoke to someone a little more helpful than last one, now informed if it goes over 4 repairs in 12 months it should go for poor history write off

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Good job labrat you do what I do, if I get through to someone that is obviously unhelpful I just hang up and redial, every company has useless staff and the trick is not to waste your time on them. I even offer to send them a copy of the recording of the call.

 

With the Watchdog story I thought people coming round to peoples houses doing work and turning round saying they are not qualified is a bit daft. However I am surprised they ran the story about the lady that lost pictures of her grand kids because the computer went faulty. How is the data on your computer the responsibility of a retailer :!:

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ok now this is really doing my head in

 

laptop collected 20th of september - start of 6 weeks rule

returned 6th october

sent back again the 7th october

receaved back in store 12th october they tried to contact us but couldnt

i rang the store 14th october to get an update and was told is in store so collected

19th october went faulty again so booked in via store

still on going

 

rang up for a write off today was told no the reason being that they say theres a gap of more than 7 days

 

they have listed the repairs as

 

20th sep - 6th october

7th october - 11th october

21st october - ongoing

 

the problem is that they have got the dates down wrong it should be

 

20th sep - 6th oct

7th oct - 12/14 oct (date in store/date picked up)

19th october (rebooked date) - ongoing

 

the problem im having and to put it politely is the sheer stuborn headness and inpoliteness of the call center

 

dispite trying to explain that the previous person had got the dates wrong when they said no the call center person i spoke to ignored me, talked over me, stated that it wasnt there job to check dates as the previous person had already done this dispite having this explained to them by both me and the store

 

im on the verge of calling in trading standards as theyve told me i must now wait another 6 weeks from the 21st october at which point the laptop will have been away for around 13 weeks in total.

 

im sure this is incorrect somewhere and i must admit i got quite shirty with the lass (without swearing) and pointed out that no-where in the terms and conditions i signed was this part about no gaps of a week or more and that it didnt apply as i didnt have a gap of over a week, at this point she stated that this was my problem not theres and i hung up

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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how does this sound

 

 

Dear sir or madam

 

i wish to complain about your lack of service over my account and the poor service offered by your call center representives

 

on the 20th of september my laptop (advent k6000) was collected by your repair services, the repair seemed to go well until we receaved the laptop back on the 6th of october at this point we realised that the fan wasnt working and that the unit rapidly over heated causing it to turn off

at this point we arranged a pickup via the store on the 7th of october this was repaired and returned to the store on the 12th of october however when the store tried to contact us they could not get hold of us and therefore the laptop wasnt collected from store untill around the 14th when i rang the store to get an update on the repair

we took the laptop home and used it as normal until it again failed on the 19th of october at this point we took it into store again and they booked it for collection

being aware of the 6 week limit for repairs we rang up on the 31st of october as it was still in repair and requested a write off this was refused as there had been a gap of more than a week in the repairs, we were unhappy with this but left off the call at this point to check on dates

looking down these dates we noticed that the staff had not used the correct dates in their working out on ringing up to correct these i spoke to what may have been the most un-helpful person in your services who stated that it wasnt her job to re-check the dates as the previous person had already done it, while trying to explain that the previous person had used incorrect dates i was talked over, interupted and generally informed that this was not her issue.

at this point i was informed that i would have to wait at least a further 6 weeks from the 21st of october, at this point my laptop will have been with yourselves for a total of around 13 weeks

 

What we require is our coverplan honouring and the terms and agreements that we signed sticking to, we have re-read these and no where in these does it state this rule over gaps

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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spoke to someone else at the call center its had a request put in so i dont need the letter

 

might still make a complaint about the other lass tho

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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  • 2 weeks later...

yet another update

 

request was refused as they sent the laptop back before it went through (dispite being over 6 weeks)

 

got it back windows not activated, cant activate it as someones put on a windows business COA rather than the vista home prem COA it had on before

 

resent with another write off request...

 

if it gets refused again im going trading standerds

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Hi Lab

 

It might be an idea to send a complaint to [email protected] he's the CEO. Tell him whats happened, give dates. Tell him how you want the matter resolved. Mark the e-mail Formal Letter of Complaint.

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Hi,

Sorry for the late reply.

 

Have you tried getting someone to call the medics in store and getting them to sort it. They can push issues through, when speaking to customer service, they're normally just emailing someone else, where the medics will deal with it hands on.

 

May resolve this issue quicker. By time letters are wrote, i think you'll have vouchers or the laptop back.

Chris

TG

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will get it kicked up to them at this rate

 

post back as soon as an update

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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  • 2 weeks later...

light of day has been seen - laptops been written off just had a call

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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bonus points just been into the store vouchers were set at 479.99

 

not going to complain the last laptop cost £300

 

new ones about 10x the spec

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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