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    • These companies don't actually like to take people to court.  Legal fees in small claims are capped at £50.  However, the people who run the companies are so stupid that they are incapable of dealing with their own court cases and so have to employ local solicitors which costs them a bomb.  So even if they win in court they lose IYSWIM.     If you give them both barrels now there is a good chance they will decide it's not worth their while and go after some other naive mug instead.  There are no guarantees of course.   Just to clear a few things up.  You actually paid the parking fee - twice - but the machine was knackered, right?  Any proof of this?  Then the fleecers sent out a second demand without sending the first so you couldn't appeal or get the discount, right?   Also, can you remember what you wrote to them?  In particular if you outed yourself as the driver?
    • Iv not had a phone mine went off ,so not ad chance borrow one im just trying get my passwords reset.
    • hi sorry about that i never no were to post 
    • Okay I was just checking that the parcel hadn't been sent by a retail supplier in which case it might have been easier to get them to take responsibility. As usual, Hermes and Packlink are playing piggy in the middle and of course, you are Piggy. You should certainly make a claim against Packlink and against Hermes. However, they will both knock you back, of course. You could then sue Packlink or you could then sue Hermes of course Packlink are in Spain which is why it is a mistake to use Packlink for anything because they are outside the jurisdiction. Assuming that you want to proceed to take legal action then you will have to sue Hermes – who will try to say that you have no contract with them in your contract is with Packlink. What Hermes won't tell you though is that under the Contracts (Rights of Third Parties) Act you enjoy full legal rights against Hermes as if you were a direct contracting partner. Additionally, it is Hermes that have been negligent and so if you bring a legal action then you will allege breach of contract as well as negligence. For a claim of this value – £150 – Hermes will at the very least force you to begin a small claim in the County Court by issuing the court papers. They are then quite likely to push you to a hearing but opt for mediation en route. At mediation they will try to say that the contract is with Packlink. They will then back down and make you an offer which will be less than you are claiming – but if you stand your ground then they will eventually agree to pay you everything including the cost of your claim. Of course there is always a risk of losing – but it's extremely unlikely. This is particularly because for this kind of money, Hermes would rather not risk going to court and getting a judgement which makes it clear that you have third party rights and also that it is unfair for them to try and escape liability for these kinds of breach of contract and this kind of negligence. So the advice is, continue your claim against Packlink. Continue your claim against Hermes. When you get confirmation that they are declining responsibility, send Hermes a 14 day letter of claim and then on day 15 issue the papers. Read around this forum about other Hermes stories and also the steps involved in beginning a small claim in the County Court. We will help you all the way.
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
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      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
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Citroen not honouring service package


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Can anyone give me some advice? I recently purchased a new Citroen C1 and the Citroen garage I bought it from have telephoned me 6 months after to say that they cannot honour the 3 year servicing package that I paid for. I asked why and they say that Citroen will not honour it (that's all they will say). I think I was mis-sold this and that the offer was for some other vehicles that Citroen were selling at the time and not for mine. They have offered to honour 2 years of servicing but I have to have it done at their garage. I am concerned as 1) I should have 3 years of servicing and 2) If they go bust then I won't be able to get it done anywhere else. What do you think?

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If they cannot agree to the arrangement, then your ultimate sanction is to withdraw if you feel you are being disadvantaged. However, don;t shoot yourself in the foot, if by rejecting it, you leave yourself liable for higher costs. What you should have depends on your agreement, most packages are garage-based anyway with only warranty claims being met by the manufacturer. With most cars only needing 1 service every 12 months, (sometimes even 18 months) the 'deal' sounds better than it really is.

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What I think has happened is that they should have charged £449 for the service package on the car she bought rather than £199. I think that they had offeres on other cars at £199 at the time and the salesman has made an error. She doesn't want to get the money back, she just wants what she has paid for.

Thanks to those of you who have replied so far.

I don't like companies who try to rip off people and I think they are in this case.

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The C1 is that small car, isn't it? £449 is one heck of a price for 3 services over 3 years... For £199, that would be just within the bounds of reason, for a prepayment £66 seems to be about right (when compared to the £85 other garages seems to be charging for a basic service. I agree £150 per service is a rip off, so to challenge them ask what the cost is of a basic service NOT under the scheme.

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