Breaching OFT Guidelines

[Mightyacorn]

[ATTACH=CONFIG]22559[/ATTACH][ATTACH=CONFIG]22560[/ATTACH]

The postcard above arrived in the post this morning, given the OFT Guidelines and in particular Para 2.6.j :-

acting in a way likely to be publicly embarrassing to the debtor either

deliberately or through lack of care, for example, by not putting

correspondence in a sealed envelope and putting it through a letterbox,

thereby running the risk that it could be read by third parties.

Do you think LCS are in Breach of these guidelines, my Postman is now aware that I am to receive a doorstep visit?

[sir_gilmour]

Hi Mightyacorn

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

[reallymadwoman]

LCS seem to have sent out a lot of these postcards recently. Is it a British Gas account by any chance? If so, complain to British Gas as well as the OFT and Trading Standards.

[Mightyacorn]

RMW, yes it is a British Gas account.

 

Sir_G, I'm not new to CAG, it's just that since they altered the format, I'm damned if I can find how to start a new thread, it used to be easy. IMHO the powers that be have made a right mess of it ....or is it just me being a technophobe !!!

[cerberusalert]

Moved to Debt Collection Forum

[reallymadwoman]

RMW, yes it is a British Gas account.

 

Sir_G, I'm not new to CAG, it's just that since they altered the format, I'm damned if I can find how to start a new thread, it used to be easy. IMHO the powers that be have made a right mess of it ....or is it just me being a technophobe !!!

 

Definitely complain to BG, and keep complaining and insist they call their pet monkeys off since they've breached so many rules. Do you even owe the money, since all the others I've seen, including my own, were for bills that don't exist or are for someone else etc.

[cerberusalert]

Even if LCS are only acting on behalf of BG then BG are ultimately responsible for LCS's actions. It's not too long ago that BG had a run in with the courts over their collection activities;

 

Harassment case a heard by England and Wales Court of Appeal (Civil Division) Decisions

 

Ferguson v British Gas Trading Ltd [2009] EWCA Civ 46 (10 February 2009) see; http://www.bailii.org/ew/cases/EWCA/Civ/2009/46.html

[reallymadwoman]

And there is likely to be another one very soon - ReallyMadWoman v British Gas Trading Ltd - and part of the claim is holding them responsible for the actions of LCS.

[babybear39]

You can report them for breaking the law as well.This action is covered by the CPUTR 2008

[Mightyacorn]

Unfortunately, I do actually owe them money, but that does not give them the right to act in this manner.

[reallymadwoman]

Unfortunately, I do actually owe them money, but that does not give them the right to act in this manner.

 

Definitely it doesn't, so still complain to BG as well as everyone else. I know from experience that BG's billing system is a complete mess, but they do respond to complaints (post or email) pretty quickly. It may not help you personally, but we can only hope that if they get enough complaints about LCS they will stop using them.

[Mightyacorn]

Here's a nice letter from a firm called Pastdue Credit Services, first time I've seen an addition of 23%, surely they can't do that, can they?

[Mightyacorn]

Edited October 26, 2010 by Mightyacorn
Duplicate entry