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Oven twitchy and Comet refusing help


Hillys
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Bit of a long one, please stick with me! Back in May 2009 I had an oven delivered from Comet. On 05th November the top oven stopped working, and was fixed. The element had gone, which is unusual and the piece has a 25 year guarantee. I don't use the top oven that much, and found that on 14th April 2010 it had stopped working again. An engineer came on the 21st, returned on the 28th and discovered he didn't have the part! There was no further contact until I called on the 6th May and was told the part was not in. Finally was fixed on the 15th. I was told by the engineer the problem was likely to be the oven itself as the part doesn't go wrong unless something trips it. I was told by Comet that if they can fix something they will, and if it's not fixable then I could have a replacement. As the part is always replaceable, they can just keep replacing the part, and not the oven.

 

On the 18th, the oven wasn't heating properly, and Comet agreed I needed a replacement. Then I spoke to someone else who said no, it's now out of guarantee! After talking to Trading Standards they agreed to a callout with no charge, and my oven was fixed again, at this point I had had 5 callouts in 6 months. I called again quoting sale of goods act, and a senior engineer came round.

 

Now the same thing has gone again in the top oven. Comet have said I can't have any more help without paying, and are unwilling to give a replacement without a service engineer saying it's the same thing that's gone. I won't pay for a service engineer, so they're not helping.

 

What can I do now? Clearly it's the oven that's faulty and there's no way I should have to pay for something that has been twitchy at best. I don't use the top oven that much, but it seems every time I try, it works for a few months then it goes again! I'm so frustrated.

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How did you pay for it? Clearly this oven is not fit for purpose, and to be honest should have been replaced long before now, the fact the one year guarrantee has passed is irrelevent.

 

BTW, what make is it and have you contacted the manufacturer?

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  • 4 weeks later...

Do not give up on this, it is 19 months old and has a major component failure. If you requested a free engineer within 18 months, tell them this and advise that they should be offering the service free of charge. If found to be faulty again, you are entitled to a free repair according to their in house sliding scale policy.

 

The part they have replaced actually has a full 12 month guarantee with it. So dont listen to them when they say 3/6 months etc, the part is new. The part should have lasted. If it has become faulty again, then its safe to say there is an underlying fault within the appliance.

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