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    • No, not all all.  It's up to them to prove you were the driver.  Well done in not telling them!   Remember in all this you are legally in the right.  Their parking fee was paid.  You're not trying to "get out" of something you owe.  They are in the wrong as far as the law goes.   So how about sending them something like -   Dear BW Legal,   cheers for your Letter Before Claim.   I don't earn owe your clients a bean, indeed your clients owe the driver of the vehicle who paid the parking fee - twice.  It is your clients responsibility if the machines they buy second hand on eBay don't work properly because they're too tight to pay a technician to maintain them.   Your clients also gave me to no right of appeal or of paying a discount in contravention of their own industry's Code of Conduct.   You can either drop this foolishness now or your clients can get a good hiding in court, both are fine by me.  I fancy a winter holiday and I fancy financing it by an unreasonable costs order under CPR27.14(2)(g).   COPIED TO NCP   The reason i say to send to NCP too is because unscrupulous solicitors are well into their clients starting claims which are bound to lose, after all they get the £££ in any case.
    • appeal one has ref number showing other pix to screen removed please use PDF only     dx
    • Well that's an interesting question if I outted myself or not. I did send an appeal to NCP in reply to the original letter although I was late with that and after their shut off date or what ever they called it. I'd just had a hand operation. However I did not say I was the driver but perhaps by even replying to NCP I make myself the driver by default. Is that right?   after the time or not I did fire off and appeal and have the receipt for that. See attached. Some time late I got a letter from Trace then it seems I was bounced over to BW.   I never herd back from NPC regarding my appeal. Total radio silence. Then came the Trace letters and then BW   I did send a bit of snot over to NCP. As I was using this car park on a daily basis for some months I did capture on day the pic with the masking tape on it just by chance.   Apart from that I was using the NCP payment app which did or did not work depending on the day. Talk about bugware!   I do have some 4 months of payment history within the app.   so my point is that these machines do go wrong from time to time. I did not put the tape on there but someone did! bank card only.pdf
    • The pre contract information doesn't exist...therefore the first paragraph of your response applies in this case. My rights as a consumer still exist regardless, and the dealer was notified well within the 14 days of my request of a full return and for him to collect the vehicle.    Thank you for your response,  I'm also a female not that it matters! 
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O2 Changed Tariff Without Notification

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Hey guys!


Am a newbie here and was hoping for a little advise!


I am an iPhone user with the O2 network. I recently called up a representative from O2 regarding the internet data change that they are applying to their contracts. I was concerned being a heavy data user that I would be affected by this. The rep assured me that as I havent altered my tariff i wouldnt be affected by these changes. I thought yeah that sounds good.

Anyways I have just recieved a text message from O2 saying that my unlimited data finishes at the end of this month. So i called O2 and the lady said that I requested a tariff change in August. I realised that I called them up because all my friends have unlimited texts and i thought i was missing out. So they gave me unlimited text messages, however with no mention that she is changing over my tariff or the internet data allowance will affect me because of this. I told the rep I am now in a cache 22 situation as I would rather hte internet usage and if i had known this was the case then I wouldnt have asked for the unlimited texts. As I said she did not mention at all that they would be changing my tariff. The rep said she would credit my account with 1 months line rental but i declined.


Where do I stand guys?


Many thanks



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Not good. The issue is inevitably is 'if it aint broke, don't tinker'. Like you, I have unlimited 12 months Web & Wifi, which to be is worth £10pm, and I get if for free. I'm in month 8 of 12, so I still have 4 months to go. I CANNOT change a thing, because this bundle ceased a few month back, so even new iPhone users cannot get it, so if I add something, by existing package changes. Also if I try to unlock my handset, I also lose my access to W&WiFi - so the secret it not to play around with deals that cannot be replicated.


Since the deal you were on is now not available, I don;t think there is any code CS staff could input to reactivate it (assuming they were willing to), but you'll probably find they'll be sympathetic, but the deal is off your account and will not be able to be reinstated.

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many thanks for your reply!


Gosh, this doesn't sound good. However I've been thinking about it and as I havent agreed to any contract or tariff changes doesnt this make my contract null? I feel I have been totally shafted as i have not signed or agreed to anything. When I phoned and asked for the texts the rep simply said, yupp I'll do that for you now.... Thats done! Nothing about tariff change, contract change, she didnt ask me to agree to anything etc so surely they are in the wrong?

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No - a Tariff has nothing to do with a contract. You'll find if you read your contract it has no call costs or service charges stipulated, as there are always expected to be variable, whereas your obligations (and theirs) will not. Your contract didn't change, and didn't have to. Surely if you plan to go abroad and wanted the 'International' option for cheaper calls, you'd be hacked off if they said you couldn't have it?


I agree it would be useful if they explained the downside, but then they are there to do your bidding, not look after your interests and point out possible downsides.

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