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Homebase delivery, collection, refund saga


MrShed
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Hi gents,

 

Will try and keep it as brief as possible.

 

Back in July ordered some bathroom items.

 

Was advised by my plumber that some were not any good. Tried to cancel that part of order, but too late - no problem, was told to reject delivery.

 

Delivery came (20th August) and was told I couldnt reject delivery - took items in, called Homebase straight away, and they said they would collect.

 

Chased for collection right up until the 24th of September - not one contact for collection. Finally on the 24th was advised to return items to a store and they would process refund centrally - did so.

 

Tried to process refund on the 25th September - never reached my account. They tried again on the 1st of October, again never reached my account.

 

What are my next steps here? I just keep getting told to give it 5-7 working days (for the third time). They failed DSR regs by not refunding within 30 working days I believe. Trading Standards? Will credit card co do a chargeback on this basis?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Anyone?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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