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BT Infinity Broadband - has anyone got it ??


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As it is fiber optics then have a look at Virgin cable figures. They are the only provider that gets anywhere near the advertised speed (according to Ofcom) and consistently. The permanent connection also gives a very reliable connection.

 

Virgin offer 50mb speed and are presently rolling out 100mb something copper wire can't even dream of with their limit of around 8mb even though they advertise more. So it is reasonable to expect that Infinity fiber will have the same unlimited ceiling and reliability.

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I have it! - in Yorkshire after 4 years of having to rely on Mobile broadband.

The speeds are very vairiable, but it does work - Only problem we had was they deleited 2000 work e-mails in the process!

Hence I came on to the forum for advice.

 

If you can avoid BT I would do so at all costs. The customer care is none existent. They really do not care. And they tell you. !!! Nice

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  • 2 weeks later...

Avoid at all costs. They mis-sold this service to my parents nearly a month ago and we are still waiting for it to be rectified and put back to normal broadband. They are CLUELESS and invariably you get put through to a call centre in India.

 

I have never come across such an unproffesional company in my life. Be warned also if you have your hardrive/modem in any other part of the house other than by your MAIN Bt socket your screwed unless you are using a wireless connection/

 

My parents use there computer in the upstairs bedroom. BT Infinity will install a plate (compulsory) by your main socket only. An extension kit will have to bought and installed if you want it anywhere else. BT FAIL to tell you this!!

 

AVOID AT ALL COSTS. Use O2 they are cheaper and I have not had a problem with them in 2 years and there speeds are more than adequate.

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Avoid at all costs. They mis-sold this service to my parents nearly a month ago and we are still waiting for it to be rectified and put back to normal broadband. They are CLUELESS and invariably you get put through to a call centre in India.

 

I have never come across such an unproffesional company in my life. Be warned also if you have your hardrive/modem in any other part of the house other than by your MAIN Bt socket your screwed unless you are using a wireless connection/

 

My parents use there computer in the upstairs bedroom. BT Infinity will install a plate (compulsory) by your main socket only. An extension kit will have to bought and installed if you want it anywhere else. BT FAIL to tell you this!!

 

AVOID AT ALL COSTS. Use O2 they are cheaper and I have not had a problem with them in 2 years and there speeds are more than adequate.

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Please note that BT infinity is just BT's own service for the FTTC (Fibre To The Cabinet) technology they are rolling out around the UK, but you are not required to use their service to access it.

As with a normal broadband line there are many different ISP's offering the same service as long as it's been installed in your area.

 

Just picking a few ISP's at complete random, here are a few that are offering a service comparable to BT Infinity.

 

I was going to link directly to these ISP's fibre services, but I can't post links yet :(

So you can just google for these, if you wish:

 

Adsl24

Aquiss

Aaisp

Apologies for the formatting in my posts, I do put paragraphs in but the forum removes them for some reason :(

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Avoid at all costs. They mis-sold this service to my parents nearly a month ago and we are still waiting for it to be rectified and put back to normal broadband. They are CLUELESS and invariably you get put through to a call centre in India.

 

I have never come across such an unproffesional company in my life. Be warned also if you have your hardrive/modem in any other part of the house other than by your MAIN Bt socket your screwed unless you are using a wireless connection/

 

My parents use there computer in the upstairs bedroom. BT Infinity will install a plate (compulsory) by your main socket only. An extension kit will have to bought and installed if you want it anywhere else. BT FAIL to tell you this!!

 

AVOID AT ALL COSTS. Use O2 they are cheaper and I have not had a problem with them in 2 years and there speeds are more than adequate.

 

If you look on the website it CLEARLY says you may need an extension cable if you want the modem and hub further away.

I have had Infinity for around a month and its great.

I went from a 2mb connection to 26mb and i have 8mb upload.

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It may mention an extension cable(upto 25metres) however it does not explain as to exactly why! - A) A lot of people may not want 25m of Eternet cable tacked around there skirting board. B) When selling the service the salesmen should ascertain in advance location/requirements etc of the user. C) Anybody with ONE(non wireless) desktop situated in there property say 50M and three walls away from there main socket is either screwed or going to have to pay to have there main socket reallocated.

 

A faster service it may be I just feel that as anyone over 50 is in the main completely naive to all things technical (6 out of 10 customers in that age range I visit have either Pcs/laptops far to advanced for there basic needs and/or have no security operating) clearer clarification and a bit of customer service wouldnt go amiss before forcing this service on people who are quiet happy with the 4/6/8 MB they where receiving on Total Broadband!

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