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Car dealership untruthful - where do I stand?


joe406
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Hi,

 

I bought a car from a main SEAT dealer on Saturday. I phoned the dealer before I went to view the car and I was told it had full service history, I then asked whether it had full service history when I went to view the car and finally, when I phoned to place a deposit on the car I asked and was told it had a full service history and that they just had to find it in the files they have.

 

However, when I got there on the day to pick it up the salesman had took a wallet and owners manual from another vehicle and there was no service history for my car. However, the salesman had wrote down the garages where it had been serviced.

 

Also, they had MOT'd the car but it had advisories issued and I wasn't given the sheet to inform me of this.

 

I was wondering where I stand as I dissapointed the dealership haven't given me the service history or advisory sheet.

 

Thanks.

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Well I know they have the service history somewhere in the dealership so I would like them to look harder for it while it is still there.

 

I just know I wont be able to sell the car for much after if I dont have previous service history and felt the car was mis-sold to me as I was told it had full service history on three ocassions before placing a deposit.

 

I feel as if I was conned into thinking it would have the service history with it when I bought the car.

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Reject the car under SOGA (not as described) and ask for a full refund.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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I feel as if I was conned into thinking it would have the service history with it when I bought the car.

 

:whoo:

 

It's a criminal offence to mislead consumers, to persuade them to make a transactional decision that would not have been made otherwise, but the enforcement of that would depend on how often it happens. If a particular annoyance would rather appear to have been an isolated event they'd be given the benefit of the doubt.

 

If your suspicion is rather to the effect that it's their usual practice, to deceive, you should have a word with Trading Standards (not Consumer Direct, who only ever advise); it's their public duty, to enforce.

 

8)

Edited by perplexity
surplus word
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