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    • Hi. I posted on the facebook group about Hermes queries re: a parcel that Hermes said delivered but i didnt receive. It was a private sale of a mobile phone from a seller in Wales to me in Edinburgh.   The seller has stopped contact with me now so I cant get any help from them. Hermes are saying it was delivered but it wasn't.   I have got all copies of emails to and from the seller and to and from Hermes. A photo of the actual parcel that the seller sent me prior to posting.   There also seems to be a some confusion on the Hermes tracking info about which day it was actually delivered but either way I was in my house both prior and after the delivery.   There was no photo but it stated the driver got a signature. Not true cos it was a covid thing not to get signatures. No calling card to say it was left somewhere else or in a safe place. It just simply wasn't delivered.   I've been told to ask for GPS info in order to trace the delivery or driver. I cant even talk to a human or get a valid address to write to.   I sent an email to the CEO guy and still no reply. I've not reported anything to the police but I'm getting all sorts of contrasting advice to do this and not do that etc that im totally lost now.   If you read this David, please get back to me please. Much appreciated.   This happened in June/july so hope im not too late to still do something about it. It's just took this long to only get to this stage. 
    • PAC code   https://tinyurl.com/yxhxcsxf   ...
    • Noted! Hopefully there won't have to be another time though!     I did respond to the email, I just basically said that he cannot deduct any costs incurred for collecting / picking up the vehicle and if it heads down the route of ADR which is a total new concept of me having any evolvement with, that he would have to pay a refund/the cost of the car and the cost associated with the collection of the vehicle.    Apon further checking the legislation because he gave me no cancellation rights prior to the contract starting he is indeed guilty of an offence, which is the likelihood of what trading standards are dealing with in regards to his local TS contacting him.     
    • hi,     Just asking for some experience or knowledge.     I purchased a puppy on the 30th of august. On numerous occasions I was in contact with breeder and asked if the puppy showed signs of entropion.    I was told no.   On the 26th of August puppy had first jabs. And apparently their vets said none of the litter showed sign of entropion.    On collection of puppy I noticed he was covered in green mucus. The pen had dog muck spread in there so assumed it was just from pups playing and maybe getting it in each others eyes (poor hygeine on breeders part)   Anyways,   Asked breeder to wipe pup and we left       With in 3 hours we realised that the puppy wasn't well. He physically couldn't open his eyes and when we attempted to clean them his eyeballs weren't visible.    We phoned an out of hour vets and contacted the breeders immediately.     The pup was taken to the vets and we were informed he had a severe eye infection which was a result to entropion.    The vet bill came to around 900 after tacking and meds etc. I asked the breeder to cover the costs. They said no because their vets said their was no issues.     The state on this puppy my vets think he's suffered from birth.     And most certainly not 5 minutes before I turned up.      I've filed a small claims for the cost of the vets and the cost of the puppy.      Where do you think ill stand?    What type of evidence will the judge want to see. Thanks
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

Aggressive tactics of the Shop Direct group.


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Hello all.I'm a newbie to this forum and for my first post, would like to say that I too am suffering the aggressive tactics of the Shop Direct group.

Very brief outline of my tale of woe - A couple of years ago I got into financial trouble and defaulted on a balance of £498 with littlewoods. I buried my head in the sand and tried to avoid the calls and letters. Eventually though, I saw sense and started to pay the debt off after i took out an extended loan with shop direct.This allowed me to pay the debt by monthly payments plus the promise of no further charges or harrassing calls,but it also took the debt up to an extortionate £800. Anyhow,Shop D broke this agreement straight away as the charges just continued even though i was making payments and for the last 6 months or so, they've taken every opportunity to charge me. Now they're harrassing me with telephone calls ( 11 in the last 4 days! ) even though a payment isn't due for 6 days.

To cut a very long complicated story short, my original debt was £498, I've paid £290 of that off, but due to extended plans/charges/interest/whatever they feel like adding, I somehow still owe £668 - £170 more than the original debt!

I didn't intend to default- like most people i'm an honest person who's fallen on hard times.

I guess the golden rule is don't get into debt in the first place, but I do feel Littlewoods/Shop D need to be less aggressive.

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Hello and Welcome, bramblebuster.

 

I've used your first post to start a new thread, please check your Notifications.

 

Regards.

 

Scott.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 2 weeks later...

Hi all, just thought I'd update you on the me v SD situation. After writing to them for the nth time - yet again explaining my financial circumstances and yet again asking for them to correspond in writing only......what do I recieve in the post by return? A standard computer generated letter adding another charge to my account !

Cheeky bar stewards.

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  • 1 month later...

Latest news with regard to Littlewoods/shop direct.

I've taken my case to the Financial Ombudsman, who are still investigating. In the meantime, Littlewoods/SD have started to give me 'courtesy calls' and have applied yet another charge to my account for non payment of arrears. I was under the impression that all charges and collection activity was to be suspended pending the investigation, but maybe i'm wrong...

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Hi,

 

I hope you get some joy with the FOS, most of these charges on your account are re-claimable, I think they only take any notice once you file at court, hopefully you won't need to go that far.

 

Regards.

 

Scott.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 1 month later...

Dear Caggers,

 

Update for those interested....

 

Littlewoods/Shop Direct are starting to harrass me with the telephone calls again. So far, just the 3 calls in 24 hours.

Despite the fact that they have been given written notification of how I wish to be contacted ( writing only ) they recommence the telephone harrassment.

Despite the fact that the account is being investigated by the FOS, they persist with the harrassment( written form )

Despite the investigation, they persist with adding charges for non payment ( i'm not going to pay what I don't owe,especially as it's under investigation at the time! )

Despite them being aware that every telephone call distresses my disabled wife, they persist in the harrassment.

 

I can take the harrassment, but my disabled wife can't ( nor should she have to ). I want to come down on these morons like a tonne of bricks, but I know that my frustration and anger would come through and I'd end up behaving offensively and irrationally.

Does anyone know of any sensible course of action / legitimate legal threat I can make them to get them to back off whilst the FOS complete the investigation?

I thought about threatening them with the police ( as I would with any other person causing harrassment )

All advice and suggestions gratefully received!

Yours in annoyance and frustration

 

Bramblebuster

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If they ring again you could also tell a little porkie that worked till I got my real machine. Tell them all calls are recorded and you have a true call machine that logs times of unwanted calls and origin, worked for me with them, although they have now past it to a dca, but it still stopped the harassment. Ask them to put a note on the file that you have told them no calls contact and you will be gathering proof to make a harassment claim against them.

 

In meantime log the calls

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