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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
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    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Aggressive tactics of the Shop Direct group.


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Hello all.I'm a newbie to this forum and for my first post, would like to say that I too am suffering the aggressive tactics of the Shop Direct group.

Very brief outline of my tale of woe - A couple of years ago I got into financial trouble and defaulted on a balance of £498 with littlewoods. I buried my head in the sand and tried to avoid the calls and letters. Eventually though, I saw sense and started to pay the debt off after i took out an extended loan with shop direct.This allowed me to pay the debt by monthly payments plus the promise of no further charges or harrassing calls,but it also took the debt up to an extortionate £800. Anyhow,Shop D broke this agreement straight away as the charges just continued even though i was making payments and for the last 6 months or so, they've taken every opportunity to charge me. Now they're harrassing me with telephone calls ( 11 in the last 4 days! ) even though a payment isn't due for 6 days.

To cut a very long complicated story short, my original debt was £498, I've paid £290 of that off, but due to extended plans/charges/interest/whatever they feel like adding, I somehow still owe £668 - £170 more than the original debt!

I didn't intend to default- like most people i'm an honest person who's fallen on hard times.

I guess the golden rule is don't get into debt in the first place, but I do feel Littlewoods/Shop D need to be less aggressive.

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Hello and Welcome, bramblebuster.

 

I've used your first post to start a new thread, please check your Notifications.

 

Regards.

 

Scott.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 2 weeks later...

Hi all, just thought I'd update you on the me v SD situation. After writing to them for the nth time - yet again explaining my financial circumstances and yet again asking for them to correspond in writing only......what do I recieve in the post by return? A standard computer generated letter adding another charge to my account !

Cheeky bar stewards.

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  • 1 month later...

Latest news with regard to Littlewoods/shop direct.

I've taken my case to the Financial Ombudsman, who are still investigating. In the meantime, Littlewoods/SD have started to give me 'courtesy calls' and have applied yet another charge to my account for non payment of arrears. I was under the impression that all charges and collection activity was to be suspended pending the investigation, but maybe i'm wrong...

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Hi,

 

I hope you get some joy with the FOS, most of these charges on your account are re-claimable, I think they only take any notice once you file at court, hopefully you won't need to go that far.

 

Regards.

 

Scott.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 1 month later...

Dear Caggers,

 

Update for those interested....

 

Littlewoods/Shop Direct are starting to harrass me with the telephone calls again. So far, just the 3 calls in 24 hours.

Despite the fact that they have been given written notification of how I wish to be contacted ( writing only ) they recommence the telephone harrassment.

Despite the fact that the account is being investigated by the FOS, they persist with the harrassment( written form )

Despite the investigation, they persist with adding charges for non payment ( i'm not going to pay what I don't owe,especially as it's under investigation at the time! )

Despite them being aware that every telephone call distresses my disabled wife, they persist in the harrassment.

 

I can take the harrassment, but my disabled wife can't ( nor should she have to ). I want to come down on these morons like a tonne of bricks, but I know that my frustration and anger would come through and I'd end up behaving offensively and irrationally.

Does anyone know of any sensible course of action / legitimate legal threat I can make them to get them to back off whilst the FOS complete the investigation?

I thought about threatening them with the police ( as I would with any other person causing harrassment )

All advice and suggestions gratefully received!

Yours in annoyance and frustration

 

Bramblebuster

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If they ring again you could also tell a little porkie that worked till I got my real machine. Tell them all calls are recorded and you have a true call machine that logs times of unwanted calls and origin, worked for me with them, although they have now past it to a dca, but it still stopped the harassment. Ask them to put a note on the file that you have told them no calls contact and you will be gathering proof to make a harassment claim against them.

 

In meantime log the calls

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