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    • Another consumer who thinks that by being reasonable and patient with Currys, that Currys will be reasonable with them in return. Bless. Of course I do hope that you get a resolution this way but in fact we have found over a longer time now that Currys was a dishonest and quibbling little company that takes advantage of its customers innocence to deprive them of their consumer rights. "In due course" is completely unacceptable but if you go along with that it means that you have handed the reins over to them and allow them to take control. There is no reason for this matter to take more than a week for them to sort out and so I would suggest that your best course of action send them a letter of claim giving them 14 days or you will sue them in the County Court. That gives them ample time to sort the matter out and also means that if they eventually come back to you "in due course" refusing to honour their obligations, then you don't have to wait a further 14 days. You can pretty well launch into action immediately. You said you had all your legal documents ready but I asked you if that meant that you had sent a letter of claim and you haven't replied.
    • Thank you for your reply. Yes the hob was bought Sept but not installed until early Dec, started showing faults almost immediately but because it was 'bought' over 30 days Curry's washed their hands of it. The hob cost £229.00 and I still have it here. Yesterday I sent an email to Alex Baldock CEO of Curry's and I received a reply almost immediately from his office who have passed it onto their 'Executive Resolution Team' who will investigate and respond to the matter in due course. The email sent was more or less the exact copy of the one that I posted here so we will now wait their investigation and I will let you know the outcome.
    • The shortage of semiconductors is continuing to have a major impact on industries around the world.View the full article
    • Hi CAG,   First time poster here.   I would like to start off by saying that I've read through various threads and it's quite heartwarming to see the level of attention and support you give to people dealing with often stressful and anxiety inducing circumstances. I'll certainly be making a donation as this is truly a valuable resource.   I've read several similar threads to my own situation but I thought I'd seek your advice.   I opened a letter just a few hours ago from London Collection and Compliance Centre which is dated 11th January 2022 for an amount totalling £870.68. I'll attach a copy below. I can't quite remember the date of the initial offence. For context, I boarded a bus (I believe in 2018) and unbeknownst to me, my contactless card did not register correctly on the reader. I had my headphones in with music playing and was sat for my journey and then was approached by a ticket inspector who informed me that I did not tap and therefore was unable to provide proof of a valid ticket. Despite explaining the circumstances, I was asked for my details which I provided in full. I was honest and forthcoming with the ticket inspector but I wasn't aware this would amount to a fine as I was provided with a printed pass for the remainder of my journey. I accept liability for not being able to provide proof of a valid ticket and do not wish to dispute this regardless of intent.    I'm not entirely sure why I didn't pay the fine upon receipt of TfL's initial correspondence but I'm a long time sufferer of anxiety and depression which at times is so debilitating that I'm unable to make the best decisions or carry out simple actions. Some of which would mean I wouldn't need to make this post. I struggled financially at the time of receiving this letter and further correspondence which placed I did not deal with correctly because of the mental state I was in. I struggled to cope with and stupidly I neglected my responsibility and buried my head in the sand. I made an error in judgement that I wholeheartedly regret.   As of writing (early hours of 26th January 2022), the 10 working days given in the 'Further steps notice' has elapsed (25th January 2022). I rarely receive mail and therefore I don't regularly check my mailbox. However, I decided to take a look today as I suspected I missed a Royal Mail delivery. I intend on calling the number on the letter at the earliest appropriate time in the morning and dealing with this matter. I'm desperate to right my previous wrongs as I've worked hard to deal with my anxiety by beginning therapy. However, like many others in this thread, I'm worried about the prospect of having a criminal record. I'm 26 years only and I don't have any previous convictions nor have I had any trouble with the law. I have a real love for the service TfL provides and I'm capable of listing off an endless stream of related trivia. I have no previous run ins with TfL and regularly travel on the network and pay the correct, full fare each time.    I'm worried about how this will affect my future in regards to employment and my intention of naturalising as a British citizen (I've been in the UK for 20 years now).   I'll note my primary questions below and would truly appreciate your advice.   a) If I get in contact with the number on the letter as soon as possible, will that be too late despite the close proximity to the deadline?   b) What would be the best potential approach to resolving this issue? (I'm unable to pay the amount in as a lump sum.)   c) If I were successful in arranging a payment plan/somehow paying the amount in full, how would that affect the court proceedings? Would this still result in a criminal record?   d) I've seen other threads which mention OOC settlements with TfL, would this be an option despite receipt of a 'Further steps notice' letter?   e) Should I end up in court or have the opportunity to speak to someone over the phone - will I be able to explain my circumstance and plead for leniency?   f) What other general steps would you suggest I take at this stage to mitigate the consequences?   Apologies for this post being so long, I wanted to include as much relevant detail as possible and I'm more than happy to provide any that's missing. I don't want to make excuses for myself. I completely accept I'm in the wrong for allowing things to get to this stage, despite the difficulty I had with my mental state but I want to do right by myself and deal with this. I'll post regular updates and be sure to include a conclusion once I deal with the matter regardless of the outcome.   Thank you in advance for looking at this post, I really do appreciate what you do.   IMG_2609.pdf
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IB & DLA, Please help, not sure what to do


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I am cuerrently in receipt of the long term, higer rate element of IB and the lower rates of care & mobility of DLA. I have claimed Ib since my first child was born in 1999 and DLA since my second was born in 2006, I am a single Mum. I have suffered with extreme mental health issues since 1999 which got worse in 2006 leaving me agrophobic? unable to leave the house by myself and being very scared of going out by myself and being with other people, this along with servere depression, sucicide attempts, panic attacts and feelings amongst other things.


When I became a single parent I was unable to take my son to school, its a bus ride away and he was too small to go by himself on the bus so I have paid for him to go there and back in taxis (that have been CBR checked etc). That was fine, it took him straight to the school door and picked him up from there. (this cost £35 per week) The problem came this September when my other child had to start school, I had to take her and since she started I have beeen gettiung taxis there and back at a cost of £70 (the cost has doubled becuase the taxi has to bring me back) per week as too afriad to get in buses etc. I can no longer afford this but if the children don't go to c=school I could end up in prison which is where I am now, I dont feel right sending a four year old in a taxi albeit with her elder sibling, its not right and the schoolm have made it clear that they would not be happy with that, her part of the school is set some difference away with from the main school. I called DLA and explained that I couldnt afford it and I couldnt go on the bus. The man said you get DLA as you need someone with nyou when you go out, which I do he said he would send me a form asking them to look at my claim again (i could either send it in or not) and I could either end up losing it altogther or possibly an increase. I cant manage without so so decided not to take the chance.


The only optio is for me to get the bus with the children and come back on my own, 2 journeys with the kids, two by myself and to be honest its scaring me silly, I suffer from panic attacts frequently and just the thought of getting on the bus fills me with dread but having seen the news this morning about clamping down on benefit cheats has made me not know what to do. I am not a cheat but would I be seen as one by getting on a bus, I have no option, I cant afford £70 per week for taxis and it would cost me approx £28 per week on buses. There is nobody else to take the kids andits not within walking distance.


So there lies my problem, Im scared to go on buses but I cant afford £70 for taxis

and secondly if I do get the bus am I going to be classed as a enefit cheat which I'm not, either way I cannot afford to lose the DLA I get.


Also, sorry about all this, but what is gouing to happen to people ioon IB and DLA in the soon future as I understand that (I think) that i will have to claim a new benefit and people with mental health problems are goung to lose all thier benefits, I just dont know what to do or how i'll cope, im scared stiff and worried nobody will listennor understand, would it be better just to, well, i just dont know and cant stop crying, dont kmow whaat to do at all and can see i will get no help

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My understanding of DLA care component is that there is no obligation attached (e.g. actually employing a paid carer). I would expect that this is the same regards to mobility and the awards are yours to spend as you wish on whatever you think can help you.

This is just my opinion and experience talking and should not be taken as definitive, hopefully someone more authoritative will come along soon and clarify the situation.

Edited by loan_ranger
missed ")"

I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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Hi there,


sorry your having such a rough time of it lately. but i do think i can offer you a bit of advice


i have worked supporting families like yours for the last ten years and i also suffer from MH problems including social anxiety, which has now caused me to give up work so i do understand your problem.


with regards to your DLA your fear of being accused is common for us with MH problems and i believe this is because there is a lack of social acceptance of MH as a disability. you wont get higher mobility though unless you are virtually unable to walk so if you do not have a disability of this type then i wouldn't bother, however you may push for middle or even higher rate care because of your suicide attempts for someone to supervise you for your safety.

can i please ask if you were admitted to hospital due to suicide attempts, if so did they allocate you a social worker, or any kind of worker to ensure the welfare of your children if anything were to happen to you (not saying they are at risk AT ALL but god forbid an attempt is successful).


do you have a firm diagnosis of acrophobia i only ask because there are so many different elements and similarities to it and a firm diagnosis may make it easier for others to understand. are you seeing a psychologist or have a community psychiatric nurse / mental health practitioner


if you have any of the above workers go straight to them and tell them your difficulties and that you are struggling to cope.

if your youngest is under five you should be able to access the local outreach worker ask your school about this.


if non of these are possible speak to your child s teacher and ask about a COMMON ASSESSMENT you can look this up on the dfes website, there's loads of info. these assessments are targeted towards families with disabilities those who are struggling to cope or need addition support, you cannot have one of these done if you have a social worker though. its solution focused and focuses on the outcome not the past so you wont be judged. they can refer you to other universal services or social services apply for grants and help you find a way to make this work. it will also involve getting all professional involved with the family together so that the whole team (this is referred to as TAC team around the child or multi agency working) can input into an action plan


social services often pay for children's taxis to school when the parent cannot take for a valid proven reason, ive seen 3 year olds come on their own and parents bring their children in the taxi, and i think this is what you need to push for as using the buses could be detrimental to your MH right now and you are already having a bad episode


All children's services are working towards being partners with parents and focusing on the positive, supporting any family that needs it no matter what their job title is. unfortunately though some are a bit slower to catch on with this. i am very saddened that no one has offered you any support but i promise you it is out there, speak out and remind them f their own accountability if anything should happen god forbid they will be responsible for not taking action.


have a read of the

common assessment framework

every child matters

children and young peoples plan


to give you a bit of background knowledge this should make you a little more confident in approaching professionals, remember that its their job never ever be afraid of asking for help, i know this is easier said then done.


i hope some of that was of help to you, please let us know how you get on



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The whole world is made of faith, trust and pixie dust :p

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Oscar909, you have been some good advice above.


We were in a similar situation a couple of years ago. I couldn't take my child to school on foot, can't drive because no car and mental health problems similar to yours by the sound of things.


Do you have support from mental health services? We got a care plan from my psychiatrist and a CPN who visits weekly or more often when things get hairy. If you haven't got this you need to ask for it asap.


Our CPN got us access to social services and after an assessment of our situation we got help from a local charity. They funded the taxi fare for us while things were at the worst.


The main thing is getting the care and support you obviously need. Things are a bit better now for us, not that my health has improved much, but we get better support.


Things are very up in the air over the benefits stuff and it is true that those of us who don't "look" disabled often feel like everyone thinks we are the "scroungers" mentioned so often in the media. BUT WE ARE NOT. Our conditions are unstable and the effect on our lives and those around us are severe. Many of us are worried sick and that doesn't help our mental health much either.


Just shout if you need anything and I hope you can get something sorted. Access to proper care from your mental health team was the starting point for us.



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