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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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need urgent advice/ help with gross misconduct cliams


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I have been suspended from work on full pay while investigation is taken place. the company i work for was contracted to carry out a job on a business building. whilst working there I picked up 3 textile badges with the intention of asking the manager if i could buy them for my kids. As the manager was attending to other business within the property I put them in my pocket so i could ask him when he cam back to see me. It was then we had problems with the job we were doing. it all got a bit hecktic and i forgot all about the badges. The next time i remebered about them was when i got home from work, took my keys out of my pocket and they fell out. I didn`t say anything to anyone as I knew i was returning to finish the job in a few days time where i could them put them back or appolagise to the manager and explain the mistake.

unfortunately the business i was working at had a theft and asked my boss to ask his employees if they knew any thing. when asked i explained i had taken the badges from the building, and followed it up with a email to my boss explaining the mistake.

does anyone have any advice for me. i am panicing about all this. thankyou.

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Hello there, welcome to the forum and sorry to hear about your problems. I hope some other caggers will be along to comment before too long.

 

I don't know if this is relevant, but why did you leave it a few days once you realised your mistake please?

 

HB

Illegitimi non carborundum

 

 

 

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I'm afraid it is too early to really say very much to you. Obviously hindsight is a wonderful thing, so I bet you now wish you had phoned up and told them straight away. At this stage the only thing to do is to tell the truth and explain what happened, and hope that they believe you and don't take it any further. Suspension does not mean that they will, so it's perhaps best to try not to dwell on it, and hope for the best for now.

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I am a barrister specialising in employment law, and only represent employees. My advice on employment issues is advice - not legal opinion - and is based only on the facts you provide. If you want an accurate assessment of your case and prospects, you should get legal opinion from a lawyer - not a public forum. Anything I tell you is for guidance only, and is based on my experience of the law in the context of what details you provide.

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I am going to a investigation meeting tomorrow and have been told i can take some one , but i`m not part of a union and the other employee ,was on the same job but in a diffferent part of the building and i have been told not to talk to him. the boss will lead the investigation, with his wife a chair person and his mum as note taker and witness, and there is no one else in the company left for me to take. I will just have to tell the truth and wait and see.

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Telling the truth is the best thing, I agree [less to remember, as they say]. Fingers crossed for you tomorrow. Please come back and tell us how it went, whatever happens.

 

My best, HB

Illegitimi non carborundum

 

 

 

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Hi Hollydog1

 

You really should take someone, even if it is a partner or friend. These type of things can be quite stressful and if someone not involved in it is there then they can think clearly, take notes clearly and generally detach themselves from the process. Having a note taker, noting what you said is important because the employer can write anything and that then becomes the line they take. Having your own note independently taking gives some credence to your side of the story.

 

Are these badges worth anything? What is the significance of asking the manager? Was it your manager or the other businesses manager ie who had the authority to allow the ownership to pass to you by buying them?

 

I concur with the honesty policy, seeing as you have now admitted it anyway. Try and give the impression of the busy period that caused you to forget. It is mitigation and hopefully they will see it as a minor breach.

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i am at the tribunal in 2weeks time as an employee representative with broadly the same issue(except that the theft was NOT admitted)

will advise you of outcome then

you must take someone with you

I agreewith papasmurf1cx and hope it blows over and is seen as a minor breach and not gross misconduct

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Thanks for all the replies,

An update after the investigation meeting.

I attended the investigation meeting, the boss`s wife was the impartial member who was asking the questions and his mum the witness and note taker. The boss did not attend. This was just an informal chat to ask my side of the story. I explained the silly situation asked how we could amend the problem and made apologies. I explained how busy we were on the job, re-explained the mistake as I have explained earlier in the posts. The boss`s wife then just said ok we will be in touch. Now 4 days later I am requested to attend a disciplinary meeting with the boss and a co worker as witness and note taker. The letter I received said

"

This matter is potentially gross misconduct and therefore the consequences of the disciplinary meeting may be summary dismissal (dismissal without notice or payment in lieu of notice).

You have the right to be accompanied at the meeting by a work colleague, trade union official or lay official and you will be given an opportunity to answer this allegation in full at the hearing and to put forward any mitigating circumstances that you feel should be taken into account.

"

Does anyone have any idea of what should be said or how to best approach this situation.

Thanks.

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Hi. It would appear that your employer is doing this by the book, and the notice of a disciplinary hearing certainly suggests that they intend to take some sort of action against you. This does not necessarily mean dismissal, and nobody except the employer will know whether that is what they have in mind, but I have to be honest and say that dismissal could very easily be deemed an appropriate response.

 

There is no getting away from the fact that you did remove property from a client's premises - whether there was intent or not is largely irrelevant as the company only have your explanation, and as would be a natural reaction, this could in their mind have been an excuse upon being found out. The question is whether you are believed, so this will depend on your previously good standing, the trust of your employer, and whether they feel they need to be seen to take decisive action in order to preserve the relationship and standing with the client. All you can do really is to plead and mitigate.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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