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    • Email is sufficient – but for the avoidance of doubt, confirm it with a written recorded delivery letter. I suggest that you let the 14 days run from the day after you send the email. You could also take a copy down there and handed to them – because they may take it a bit more seriously if you face them out – but of course get into any conflict. Yes, in the intervening 14 days, make sure you understand the steps of taking County Court claim – in fact it would be better to do that this weekend and then send the letter of claim on Monday. Register on MoneyClaim online this weekend, for instance – and then over the next few days prepare your claim. Make sure that the claim is correctly addressed. You can save your work as you go. Put together a brief particulars of claim and post it here so that we can have a look. Be ready to click it all off on day 15. On the MoneyClaim website you will be asked to tick a box if you want to send a more detailed particulars of claim separately. Don't bother. Your particulars of claim will be extremely brief and you won't need any more space. If you wanted, you could go to the registry trust website https://www.trustonline.org.uk/ and check whether there are any existing judgements against this company and if any of them are outstanding – not enforced. There will be a fee for that. It's not a necessary step – but you may feel that it is prudent to check. When you eventually get a judgement – and our recommendation is that because it is more than £600, that you transfer it up immediately for enforcement by High Court enforcement officers. That will cost you £66 but that also will be recoverable on enforcement. Once again, don't forget that you should make your own judgement about bringing this case. On the basis of what you have told us, the chances of success are much better than 95% – that there is always a little risk – and the risk is yours. The main problem with bringing actions against second-hand car dealers generally speaking tends to be one of enforcement.  
    • Who is the credit card company?   When did you take the agreement out?   As DX says, FMOTL will get you into a lot of trouble, ignore it.
    • thank you.   so did you actually ever pay anything toward the debt? if not all they are doing is removing everything bar the original £300 you wanted. you still sadly owe that money...      
    • Simply file it away in the bin and get on with your life, nothing can or will come of it, it's simply a powerless DCA chancing their arm.
    • Thanks, do you suggest I should send this letter recorded delivery or would an email suffice? I am even happy to do both. If I send via a letter should I let 14 days lapse from the day they have received it or when I send it? I could even take it down myself and hand deliver it. Did you mean once I have sent my letter of claim, then register on the MoneyClaim website?   This is certainly no bluff and I am taking this as far as it needs to go to get my money back.   Appreciate all the help so far, fantastic service.
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
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I checked my credit report today and was suprised to see a default account on there! When I saw the name HFO Services and the amount in question I knew straight away that it was for my BarclayCard in my student days.

 

I did a little research and found out HFO were a vile debt collection agency and that I was not on my own. I also remember receiving a letter from First Logistics several years ago, googling them and discovering that they are a shower of, well not very nice things, and ignoring them.

 

Furthering my research I discovered the best option was to start a thread and seek help on my situation, as each one varies. So, this is my post and any help will be much appreciated.

 

I will of course donate to the site in due course and update the thread as actions progress through the different hoops I am sure, and willing, that I will have to go through.

 

I am also looking to get on the first rung of the eternal debt machine of the mortgage, and this will of course hinder my progress!

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how long ago was the debt and when did you last make a payment or written acknolwdgement? to anybody

PGH7447

 

 

Getting There Slowly

---------

 

Advice is given freely but is in no way meant to be taken as Gospel:-)

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This is the information on my credit report:

 

 

Company name:HFO SERVICES LTDAccount type:BankStarted:01/10/2003

Defaulted On:12/01/2007File Updated for the Period to:10/10/2010

 

The last time I spoke to someone was probably about a year before it claims it is defaulted

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Report them for putting an incorrect date on your report, a default should be put on a maximum of 6 months after the delinquent date (the date of the last payment)

 

Sounds like a feeble attempt by HFO to keep the statute barred clock ticking.

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I would do a data SAR to barclaycard, it could be very revealing:wink:

 

SAR
link3.giflink3.gif
letter to send to BC with £10 postal order by recorded delivery. Sign but put crosses through signature
link3.giflink3.gif
.

 

[your address]

[their address]

 

[DATE]

 

Dear Sir/Madam

 

ACCOUNT NUMBER: xxxxxxxxx (or multiple numbers if more than one account)

 

Please supply me with copies of all the data which you hold on me in relation to any matter and in any form and for any period of time.

Please note that I require disclosure of any personal data
link3.giflink3.gif
which you hold on me for the entire period of my dealings with you.

The Subject Access is not limited to my transaction history and it is not limited merely to 6 years
link3.giflink3.gif
of historical information.

Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my banking business with you.

If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response.

I enclose the statutory maximum fee of £10. You have 40 days in which to comply.

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.

 

Yours faithfully,

 

[signature]

 

[name]

Send to :

BARCLAYCARD

Data Protection Team

Dept LRC

Northampton

NN4 7SG

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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Hi

 

I would not contact HFO yourself if they are not in contact with you, leave them alone. If they do not have a phone number it is an advantage as this is the weapon of choice to get at you. Have you moved address at all?

 

The First Direct logistics cards were a way of getting your contact details. Watch out for Silverpoint Delivery cards or any suspicious cards/letters of this type or any correspondence from them..

 

Getting the account information from Barclaycard is the best option as you then know what paperwork is in existance and if this is enforcable. Also who exactly the debt was sold to. This puts you in control as HFO will not have this.

At your Service

 

Please Double click the Star and leave a message if I have helped you

 

Please support CAG and they will support you.

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Subbing

“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

If a Cagger helps you, click their star. Better still, make a donation however small, so that CAG can continue to help others.

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  • 4 months later...

So, it has been a while, and I am now glad I bookmarked this page.

 

I now have a gentleman (in the loosest sense of the word) ringing me. Firstly it was my next door neighbour, now it is my work phone. It started Friday and I ignored the number as I didn't know it. Then my collegue picked up the phone and he asked for me to ring him back. I didn't, 1 - I am quite busy, 2 - I knew it was from HFO as on Friday I got a letter from them asking for ~£1100 (My Barclaycard was only £500!). I don't want to contact them until I have a plan and assistance from you guys!!

 

Anyway, I've today had 8 calls from this bloke, my collegue picked up the phone for one and the HFO guy was very aggressive.

 

What to do.

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you need the SAR from Barclaycard so you can be 100% sure of the correct default date, last payment and when the debt was sold to HFO.

 

HFO are known to Jackanory the default dates in order to prolong the 6 years.

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You need to tell us more. You say they have been contacting your neighbours?

 

Like this story?

 

http://www.dailymail.co.uk/money/article-1179871/TONY-HETHERINGTON-Hurl-brick-window-advises-solicitor.html

 

What did they say to your neighbours?

 

Have they been leaving messages at work which make it clear what they are calling about, ie. a debt, with a third party, such as a workmate? Were they rude to your colleagues? Tell us what was said.

 

Have you had anything in writing yet? Sounds like they are still fishing a bit.

 

And finally, did you send the CCA request or SAR to Barclaycard? I’m guessing not...

“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

If a Cagger helps you, click their star. Better still, make a donation however small, so that CAG can continue to help others.

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...and keep a very detailed log of when they call and what numbers they use.

“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

If a Cagger helps you, click their star. Better still, make a donation however small, so that CAG can continue to help others.

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I do not have to tell you to not speak to them on the phone unless you can record their untruths, you do need to attack them head on and make complaints about their unbelievable behaviour.

 

Complaints to the following

 

Trading Standards via http://www.consumerdirect.gov.uk/contact

 

OFT http://www.oft.gov.uk/ mark complaint for the attention of james Waldron

 

 

OFT Guidance link

 

This helps when drafting a letter to OFT

 

http://www.consumeractiongroup.co.uk/forum/content.php?416-The-OFT-Debt-collection-guidance

 

 

You must also send a SAR request to Barclaycard and CCA request to HFO - this will cost £11 but worth the effort

 

SAR Request

 

Subject access request letter attached to send with £10 postal order - send recorded delivery and sign over the dotted area at the bottom. They have 40 days to reply. Adapt the last paragraph to give any previous addresses that the OC may have and attach a copy of a utility bill or they will write back and ask for one.

 

CCA Request

 

CCA letter to send with a £1 postal order by recorded delivery, do not sign. They have 12 plus 2 working days to reply. If nothing valid is received you can send a letter to put the account in dispute and this should stop them contacting you.

 

http://www.consumeractiongroup.co.uk/forum/content.php?414-CCA-request-letter

 

Account in Dispute letter to send after 12 plus 2 working days

 

http://www.consumeractiongroup.co.uk/forum/content.php?436-Failure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale

 

Also send this to HFO

 

Harassment Letter

 

To stop those annoying phone calls

 

http://www.consumeractiongroup.co.uk...esponse-letter

 

General SAR template.doc

At your Service

 

Please Double click the Star and leave a message if I have helped you

 

Please support CAG and they will support you.

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You need to tell us more. You say they have been contacting your neighbours?

 

Like this story?

 

 

What did they say to your neighbours?

 

Have they been leaving messages at work which make it clear what they are calling about, ie. a debt, with a third party, such as a workmate? Were they rude to your colleagues? Tell us what was said.

 

Have you had anything in writing yet? Sounds like they are still fishing a bit.

 

And finally, did you send the CCA request or SAR to Barclaycard? I’m guessing not...

 

They've never explicitly told anyone they have spoken to what it is about, however their tone has been rather aggressive! Like 'Why is he never at his desk, does he never do any work' to which my collegue replied, 'Yes, he's in meetings, do you do any work apart from ring here!'

 

I am in the process of doing the SAR and CCA now. Can you send a cheque, or does it have to be postal order.

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I would strongly recommend the Postal Order as you do not want to provide a signature or any bank details. Do not sign the CCA request either, print your name. The SAR has a signature box, if you use the template above. Send both recorded

At your Service

 

Please Double click the Star and leave a message if I have helped you

 

Please support CAG and they will support you.

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You must report the phone calls to OFT at least

At your Service

 

Please Double click the Star and leave a message if I have helped you

 

Please support CAG and they will support you.

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Keep logging them. If you can record them, and are up to it, they could make really good evidence for the OFT...

“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

If a Cagger helps you, click their star. Better still, make a donation however small, so that CAG can continue to help others.

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Well - DONE! :-D

At your Service

 

Please Double click the Star and leave a message if I have helped you

 

Please support CAG and they will support you.

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Well - DONE! :-D

 

Thanks!! I received another letter today from the charming HFO Services Ltd, and included my Experian E-Consumer information. The majority of the information is me, however it also includes somebody who I presume is now living at one of my previous addresses! Is this legal and right that they are sending this information to me?

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Thread below on complaints to experian plus you must complain to OFT and ICO, also where there threats in the accompanying letter?

 

Receipt of e-consumerview report complaints

Link to a CAG thread on experian and complaining, there is a sample letter in there

 

http://www.consumeractiongroup.co.uk...ment&highlight=

 

 

OFT http://www.oft.gov.uk/ for the attention of James Waldron

ICO via http://www.ico.gov.uk/complaints/data_protection.aspx

At your Service

 

Please Double click the Star and leave a message if I have helped you

 

Please support CAG and they will support you.

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Thread below on complaints to experian plus you must complain to OFT and ICO, also where there threats in the accompanying letter?

 

Receipt of e-consumerview report complaints

Link to a CAG thread onexperian[/url] and complaining, there is a sample letter in there

 

 

 

 

OFT[/color] for the attention of James Waldron

ICO via

 

The link didn't work. Is this complaining directly to Experian?

 

The funniest thing about all of this is... I work for Experian in their Credit Services delivery department. Should I know better than to get myself into a muddle with mobsters like HFO Services? Well yes of course, but when I had this Barclaycard, I was young, care free and credit illiterate!

 

As mentioned earlier, I found the first mark from HFO on my Credit Report!

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