Email is sufficient – but for the avoidance of doubt, confirm it with a written recorded delivery letter. I suggest that you let the 14 days run from the day after you send the email. You could also take a copy down there and handed to them – because they may take it a bit more seriously if you face them out – but of course get into any conflict. Yes, in the intervening 14 days, make sure you understand the steps of taking County Court claim – in fact it would be better to do that this weekend and then send the letter of claim on Monday. Register on MoneyClaim online this weekend, for instance – and then over the next few days prepare your claim. Make sure that the claim is correctly addressed. You can save your work as you go. Put together a brief particulars of claim and post it here so that we can have a look. Be ready to click it all off on day 15. On the MoneyClaim website you will be asked to tick a box if you want to send a more detailed particulars of claim separately. Don't bother. Your particulars of claim will be extremely brief and you won't need any more space. If you wanted, you could go to the registry trust website https://www.trustonline.org.uk/ and check whether there are any existing judgements against this company and if any of them are outstanding – not enforced. There will be a fee for that. It's not a necessary step – but you may feel that it is prudent to check. When you eventually get a judgement – and our recommendation is that because it is more than £600, that you transfer it up immediately for enforcement by High Court enforcement officers. That will cost you £66 but that also will be recoverable on enforcement. Once again, don't forget that you should make your own judgement about bringing this case. On the basis of what you have told us, the chances of success are much better than 95% – that there is always a little risk – and the risk is yours. The main problem with bringing actions against second-hand car dealers generally speaking tends to be one of enforcement.
Followed the 3 letter process - DCa failed to supply the deed, do i now need to do a CCA letter to eventually get the deed?Who is the credit card company? When did you take the agreement out? As DX says, FMOTL will get you into a lot of trouble, ignore it.
thank you. so did you actually ever pay anything toward the debt? if not all they are doing is removing everything bar the original £300 you wanted. you still sadly owe that money...
Simply file it away in the bin and get on with your life, nothing can or will come of it, it's simply a powerless DCA chancing their arm.
Thanks, do you suggest I should send this letter recorded delivery or would an email suffice? I am even happy to do both. If I send via a letter should I let 14 days lapse from the day they have received it or when I send it? I could even take it down myself and hand deliver it. Did you mean once I have sent my letter of claim, then register on the MoneyClaim website? This is certainly no bluff and I am taking this as far as it needs to go to get my money back. Appreciate all the help so far, fantastic service.
@curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
@skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
Jennyripper1974 posted a post in a topic,I’m in desperate need of help
I bought some clothes online in may through Evans and paid through PayPal
returned them all seven days later
I waited the 14days for my refund and no refund came
I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it.
evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
I contacted PayPal
they said the dispute had been closed but Evans at no point had attempted a refund.
fast forward to today
I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
I’ve also contacted their customer service too
all I get is PayPal have cancelled refund because dispute is still open.
I have proved that the dispute is closed
I have got an email saying that if Evans sent the refund they would accept it
but up until the date I got the email they have not once attempted a refund .
I have sent them a letter before court email
I have even offered to have the full refund as a gift card just to get this sorted !
I’m literally at the end of my tether and don’t know where to turn next !
i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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