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Joined to get help re an eBay problem


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Hi, I have joined to try to get help with a problem with eBay which I have posted under retail, general. Any help would be really appreciated, thanks x


Your case against eBay would probably fail, as their 'protection' is in addition (not replacing) your statutory rights. They are not the seller, the online trader was, and as such you are covered by the DSR (Distance Selling Regulations). It appears this firm are making beds down to a price, but do be fair, you'd be hard-pressed to find any bed that is 'screwed', rather than stapled, and this has been the case for many years with the exception of high-priced quality units.


Trading Standards should have put you on the right track with the DSR requirements, and not be sidetracked by eBay. You're still within the timeframe to get this resolved, but raising a small claim in court is very easy, and you may be able to do it for free if on benefits.



Thanks Buzby, I just don't understand why they would have offered a partial refund and then ignored me since I accepted it.


Strangely, the seller phoned me yesterday to ask if I had received the refund as he wants me to remove the negative feedback I left for him.

Edited by MARTIN3030
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moved here

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



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Just to let you know, eBay paid me the refund. I was really surprised when I opened my Paypal account and the money was there because they hadn't even emailed me to say it was on it's way!

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  • 8 months later...


Welcome to The Consumer Action Group.



I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.


Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.



Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.


It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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