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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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Price (+VAT?)


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HI.

 

I don't know if I'm in the right place, but I need some advice on how prices are advertised on the internet.

 

I have hired a skip, from a company called JustSkips, it hasn't been delivered yet but it's due on Friday.

 

Throughout the checkout process I was informed that the price was £134.50 for the skip plus £30.00 for a permit.

 

Today I get an invoice posted to me for £193.29 as the price displayed on the internet obviously didn't include VAT (I don't remember seeing it anyway).

 

I chose to use this company because I did a lot of web price comparison and they seemed the cheapest, but based on the invoice I received today they are no longer the cheapest company.

 

Do I have any rights to refuse payment of the extra amount based on the lack of information I seem to have been given when making the order?

 

Thanks.

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HI.

 

I don't know if I'm in the right place, but I need some advice on how prices are advertised on the internet.

 

I have hired a skip, from a company called JustSkips, it hasn't been delivered yet but it's due on Friday.

 

Throughout the checkout process I was informed that the price was £134.50 for the skip plus £30.00 for a permit.

 

Today I get an invoice posted to me for £193.29 as the price displayed on the internet obviously didn't include VAT (I don't remember seeing it anyway).

 

I chose to use this company because I did a lot of web price comparison and they seemed the cheapest, but based on the invoice I received today they are no longer the cheapest company.

 

Do I have any rights to refuse payment of the extra amount based on the lack of information I seem to have been given when making the order?

 

Thanks.

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Unfortunately the T&C's on their website do state that their quotes exclude VAT see here http://www.justskips.co.uk/skip-hire-terms-and-conditions.asp

How big is the skip you've ordered and have you phoned any local companies at all? If not, I'd maybe cancel theirs and see if you can get a better deal locally.

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It's just a 4. cu.yd skip, I'm sure there are many cheaper companies around here, I'll have a look tonight...

 

I didn't get to their T&C page, but I did click on the link to their T&C before placing the order. I'm using a different browser though and it took me to a different page with no T&C on.

 

Oh well, I'm going to try an cancel it anyway but they might give me a bit of trouble about the £30 for the permit because they pass that sum to the local council or highways agency and I can't see that being a refundable amount.

 

Ell

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Thanks for your help.

 

I am waiting for a reply from them today and will cancel it if I can.

 

The price for the permit is set by the council anyway so I will ring them today to confirm if it's transferable or not,then at least I can go with another company and not have to pay the permit again.

 

It may or may not be lawful to detail whether prices are inclusive of VAT before going through the checkout process, but I think it's morally wrong to allow me to go through the checkout process without displaying the actual price that an item will cost.

 

I do a lot of online transactions and every other company I have dealt with add the VAT and display it on the screen before letting me complete the checkout process.

 

Thanks for your help though.

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The Permit is for a skip - and is yours, so using another skip doesn't matter. Your only complaint might be to the Advertising Standards Authority for misleading advertising to consumers (if they did not hilight the ex-VAT price), but they could argue 98% renters are trade buyers ands there was no intention to mislead. Also, all they get is a slap on the wrist, not anything useful to you by way of a reduction.

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Have merged two threads regarding the same issue.

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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There was NOTHING to merge. It was a DUPLICATED message!

 

Buzby, there were two threads both with the same title and the same first post. We do not delete threads where they are duplicated. They are either unapproved or merged. I chose to merge. You will see there is a duplicated post at the beginning, post 1 and 2 made a minute apart.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I spoke to the rental company and spoke to the highways agency, they both told me that the permit is for the company that provides the skip, not me. It is therefore not transferable between companies and I would have to pay for a second permit.

 

That makes sense because it's about liability insurance, safety, skip placement, road damage etc which is the responsibility of the company.

 

Coincidentally, the helpful guy at the highways agency told me that he was just about to process the permit and that if I cancelled it then I wouldn't get charged.

 

I forwarded this information on to the skip hire company and they have refunded the full amount.

 

I'm going to get a 2 cu.yd skip next week which will be a lot cheaper and then take the rest of the stuff to the rubbish dump in my van.

 

It seems funny now because the reason I wanted a skip in the first place is that Bedfordshire rubbish dumps require a permit for vehicles with less than 4 seats or more than 4 tyres (ie vans).

 

Still, at least those permits are free...

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Sorry that was my fault, the page wouldn't refresh when I clicked Submit Post so I changed the title and clicked Submit it again.

 

Buzby, there were two threads both with the same title and the same first post. We do not delete threads where they are duplicated. They are either unapproved or merged. I chose to merge. You will see there is a duplicated post at the beginning, post 1 and 2 made a minute apart.
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I am pleased you have sorted it out shade.

 

Not a problem with the duplicated thread, it happens quite frequently :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Er yes ?

 

Sometimes users (myself included) find CAG lurches and it becomes possible to have duplicated messages in place in a thread. But this wasn't the problem, it was the saame message with a different title in the same sub-forum. Since there were no comments to the duplicate, then removing this would be the most sensible option. Merging, only makes sense when it combines information that it pertinent to the joined thread. NOT, when it simply results in a duplicated post in the SAME thread, as this makes the OP look silly (or the CAG s/w playing tricks again).

 

It just keeps things tidy!

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