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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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My n-power electric bill is far too high , please help !!!

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hello me and my husband live in a small 4 bedroom semi detached house with our 4 children, 2 years ago we moved out of our house for 6 months while it was refurbished and rewired since we have moved back in our electric bills are ridiculously high according to n-power our monthly , yes monthly usage is around £190 which i didn't think was possible and nobody is willing to explain to me why this is .

my current electric bill stands at £4450. 00 this is for the last 2 years included in this was £555 which was used by the builders so is not my bill but the housing association's but they refused to remove this even though they received proof that i was not living at that address so i refused to pay until this was removed and have been appealing against the amount ever since . i do not have that many electrical good and i am not even in during the day and my children are all at school . last week the company went to court to get a warrant and the day after came to my house and put a meter in . and in the last 6 days i have used £22.50 already and really dont know how this is possible .


can anybody please help me as i just do not know what to do . it will be greatly appreciated . thankyou

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Hi tury


Welcome to the CAG


I think you need to track down the historic charges for the meters. Also there could be quite a few things causing the usage to show high, e.g. faulty boiler etc.

If you want historic information approach N-Power and see what they say. Also what Tariff are you on. Don't expect the energy companies to put you on the best

Tariff. Print off a calender for October, write down the readings for each day. Work out the usage for each day.

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You say that you have used £22.50 in 6 days -That will include some repayments for the outstanding debt - that will be set on the meter and the daily standing charge


To find out how much electricity you are using, take the actual KWh reading(s)


You should have instructions left with the meter to be able to do that


I would be taking spot-checks every hour including when nothing was plugged in, especially if the neighbours were at home - just in case wires were crossed - and might resort to switching off individual circuit-breakers to isolate any problem - and look to see if next-doors lights went out (or their heating off) - well you were re-wired!:wink:


Do you use electricity for heating?

What type of meter did you have & was it been changed or adjusted during the refurbishment?

Unfortunately it's too late to be able to check the accuracy of the meter that was removed. You might be able to say that they should have retained the meter as you were disputing its accuracy. Were the bills based on actual readings or estimates? Presumably they (and you) took final readings. You should be receiving a final bill from them with a statement about how this would be recovered using your pre-pay meter


You will now be repaying your debt, the £555 that you were saying that the housing association used, probably court costs, possible overcharging.


Do you have your old bills (from before the refurb) for comparison? (using KWh, not money)


If you continue with the same usage of electricity, you will be able to see what you use over the year and together with bills from before the refurbishment, might be ale to cast some doubt on the accuracy of the intervening period


You could try contacting the energy ombudsman or whatever it is called these days, especially as you were disputing the amount.

Edited by 2Grumpy
misread the original post!
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