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    • The FCA has publicly censured Premier FX Limited (Premier FX) for failing to safeguard its customers’ money and for misuse of its payment accounts under the Payments Services Regulations. In doing so, Premier FX seriously misled its customers about the services it was authorised to provide and how it held customers’ money. View the full article
    • I have sent a response to quote that and also say that i will be submitting my already prepared claim to the county court   Thanks for the quick response! I will see what happens next
    • The High Street-only retailer says it has lost £1.1bn in sales due to the recent lockdown. View the full article
    • Ignore it.   Or,   If it were me I would send in the following email  
    • Below is the response i have received to the emailed version of the letter of claim.  They should get the actual letter today       Thank you for contacting our Executive Office team. My name is Gavin and your email has been received and I have personally been asked to investigate this matter for you.   I’m very sorry this has happened, and I would really like to help you with this today by assisting you in making a claim, should you wish to do so.   I can see that this parcel was booked through Packlink Shipping. Packlink use our network to send their parcels through, but they are an independent shipper and any enquiries about their parcels need to go directly to them.   Here is the link to the Packlink website and claims department: https://support-ebay.packlink.com/hc/en-gb/articles/360014270619   You can also make contact with Packlink with the links below.   • eBay Delivery Help Center: https://support-ebay.packlink.com/hc/en-gb • Packlink Help Center: https://support.packlink.com/hc/en-gb   I hope this helps you to get your Packlink enquiry resolved.   Kind regards,        
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies


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my OH recently received a letter from Cabot telling they had bought account from Citi, NOA of same date arrived in same envelope - wot a surprise!


Cabot letter says should still deal with DCA who had tried to recover for Citi - is this allowed?


OH is going to send CCA request, should this go to Cabot?


Plenty posts regarding antics of this combo, so want to want to set off on right foot, any help / advice welcome.


SH :???:

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I gather from your first line that you have read a bit about Citi and Cabot:-)


The CCA request should go to Cabot and include a £1 Postal Order(which they will send back)


Dependant on how old this account is will determine whether you get an agreement back or not. Citi are not known to be forthcoming with agreements.


There are plenty of us in the same boat as you so you are in good hands



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Thanks Fox, didn't expect such a quick response but much appreciated.


Letter is drafted, it'll be addressed and mailed tomorrow.


Is there any reason why postal order is preferred to cheque?



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It has been alleged that some unscrupulous DCA's will take a signature from a letter OR CHEQUE and photoshop it onto a blank agreement. Now I would never suggest that Cabot(or Citi) would stoop that low:| but better safe than sorry.

Make sure the letter goes by Recorded Delivery as we have had reports that DCA's are denying receiving letters sent by normal post

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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as siverfox predicted, they've returned the postal order


interesting that they say they've had to refer back to citi for the agreement, now shouldn't they have made sure they got this from citi when they bought the alleged debt? cant wait to see what it looks like (pre 2000!)


to further highlight their ineptitude, they cant even get the balance right, having conveniently forgotten the payments the OH had been making to previous citi DCA.....no surprises there.


they say they'll write again if not able to supply within 12 days, who cares, it's their time /money they'll be wasting........tick, tock, tick, tock.....


i'll keep you posted


SH :lol:

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  • 4 weeks later...

a quick update.....


cabot couldn't produce any kind of agreement within the prescribed timescale, so the OH sent the 'account in dispute' letter off.


they've written on several occasions since advising that OC is having some difficulty locating the agreement (i'll bet!) and because the alleged "debt remains legally due" (based upon what exactly?) they recommend that OH contacts them to arrange payments ...needless to say OH declined and we'll wait and see what the agreement says!


they seem intent on reporting to CRA's, so will be having a look at that shortly to see if anything underhand is going on.


in between all that, had a letter from the original DCA (CDUK) protesting that OH should contact them to make arrangements to pay them, seems like their client had cut them out the loop!.....sent them a 'bemused' letter.


early days and already lots to complain about.......

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They are quite correct when they say the debt is due. They just can't enforce it via the courts.


Reporting to your credit file is allowed. So long as what they are saying is a true reflection of the account, there is nothing to be done about it

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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hi fox,


without a properly executed agreement, DN, TN, DOA, etc, cant see anything which entitles cabot to anything at this point, so we are inclined to just sit back and wait and see, what do you think?


'tween the 3 of them (citi/cabot/cduk), i'm sure the hole will just get bigger & muddier.





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They will continue to try and make it even muddier sHa_biggrin5.gif

Every journey begins with a single step :):)


Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.


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The only person entitled to your Personal Finance details is a Judge not a DCA


Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.

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Its against the OFT debt guidelines to have more than one debt collector chasing the same debt, you might want to make a complaint to all three nearest trading standards and the oft about it.



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  • 1 month later...

Well they (cr*pbot) eventually sent a reconstitured version cca, no mention of why it has been reconstructed or whether they actually hold the original executed agreement, which seems highly unlikely since this was originally an associates account which was later taken over by citi. I have sent letter informing that I still consider account to be in dispute.


Still no sign of the DOA - they have informed that this is a sensitive document and is not available to me, is there any way of extracting this from them without having to go through CPR (or scot equivalent)? I queried the authenticity of the 'noa' which was attached to their original letter of introduction, asked them to provide copy from citi, still nothing. I wouldn't have thought that this was sufficient although they still assert that they have proven they now own and are legally entitled to enforce this account - can anyone advise?


They're now threatening to instruct an external DCA or solicitor to commence legal action (see attached), has anyone had similar, is this another standard threatogram or should this be taken a bit more seriously?


They've also stated in a recent letter that OH signed the agreement, although continue to refuse to provide a copy, which I understand may be breach of CPUTRegs, can anyone confirm and how best to deal with this?


Comments & advice always welcome.





Edited by Sare Heid
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Hi gettingsorted,


Will watch your thread with interest to see how you get on.


Have you had a letter similar to the one I attached in post #14?, not quite sure how seriously this should be taken or where to go from here.





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Not had that one yet ! probably the next one as in the last letter they said they would not discuss the matter any further.

Its good to know (well not good but you know what I mean) that there are other people fighting the same battle as I am ! Keep us all posted.


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Citi are distinctly lacking in the paperwork department - there are a number of us in this situation here and on the Citi forum. I am waiting for them to put one of these agreements in front of a judge! I would not worry but it may be worth a SAR request to Citi -details below (I presume it is a Credit Card) and template attached to post


SAR Request


Subject access request letter attached to send with £10 postal order - send recorded delivery and sign over the dotted area at the bottom. They have 40 days to reply. They have 40 days to reply. Adapt the last paragraph to give any previous addresses that the OC may have and attach a copy of a utility bill or they will write back and ask for one.


Send to:


The Data Controller

Citi Cards Services

CitiFinancial Europe plc

PO Box 49920



General SAR template.doc

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