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By BankFodder · Posted
When you haven't told us very much. When was the contract made? How long does it last for? How was it made? Was it a cold call on the telephone? Was it a visit to a shop? What's the cost? How old is your elderly mother? She bothered about her credit file? Does she need a mobile phone at all? In other words issue thinking of getting rid of the facility order she simply want something else? That lot for starters -
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Hi all, Good to be back. Pay monthly EE sim only - taken out through a company call affordable mobiles few months back by retired elderly mother. Unfortunately - in use through lockdown (higher call rate than typical + video calls) the signal was very very poor at home. Distorted calls & dropped calls - continuously and consistently. Complaints from those calling us, and those we call. I am asking for help on how to get out of this product, as for a retired person who is vulnerable - a reliable mobile service is very important. Please advise - as I am unsure of how to proceed. L -
you might find this thread useful THe buying of shares in a SIPP **WON £33K through FSCS** - Pensions - including Pensions Fraud - Consumer Action Group -
By BankFodder · Posted
Generally speaking all materials/documents et cetera should be posted on the open forum because that's way this forum becomes powerful. That's the way that the CAG community members are empowered and that's what keeps the companies which try to oppress everybody, on the back foot. If everything is done of forum – or in secret then it simply divides everybody and that brings comfort to Ryanair or anyone else.
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Our picks
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
- 25 replies
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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