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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Stolen licence and DVLA problems

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Hello guys, I hope you can help me here please.


As I said above, my licence was stolen so I applied online for a new one. I have a digital passport and it seems the systems can talk to each other so I don't have to send the DVLA the photo that makes me look like a serial killer :!:.


They say they sent me something to say they couldn't get their system to speak to the passport office, which I never got. When I rang, it seems that there is a hyphen missing from my name that stops the two systems speaking and it's wrong on the DVLA system. I wrote last week and asked them to change my name, as they suggested I should do, and I've heard nothing since.


How long should this alteration take please, or am I better sticking with a new paper application and my horrible photo?


Any comments very welcome.



Illegitimi non carborundum




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Thank you, Somebody told me, I'm doing that. It's all been a bit of a pain. They got my credit cards too, but I managed to cancel those before any transactions happened.


I wrote to the DVLA following a phone call to them when they told me to do this. The lady told me they can only add the hyphen to my name if I write in, and then the system will talk to the passport office if I apply again online.


Or would you suggest I start again with a paper application? My last online one lapsed because they took nearly a week to send me the paperwork to make this alteration. By the time it arrived, I'd gone away and when I got back they had lapsed my online application.


The lady on the phone was very fierce about it being my responsibility to inform them of the error. I have to say at the time, I assumed that their system couldn't cope with hyphens and as my names were spelled right, I left it. I never dreamed it would cause all this later on.


Thanks for your comments, guys.



Illegitimi non carborundum




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