Confusing Response From MBNA?

[RuthT]

Having sent my SAR's request to MBNA on the 15th August, I was surpirsed by their swift but somewhat confusing response.

 

Their response letter read;

 

Thank you for your letter dated August 15, 2006, which we received on August 18, 2006. We are currently investigating your complaint and will send you a full response by September 14, 2006.

They then go on to say that if I have any queries in the mean time to call a chap by the name of Stephen Bailey.

 

Obviously this is just a standard response. However, my original letter was as I stated a request for SAR's not a complaint.

 

Is this their standard response? What should I expect next? Are they likely to fulfill my request, or are they just stalling?

 

I would be interested to hear from others that have recieved this sort of response.

 

Many thanks

Ruth T

[spartan]

Hi RuthT

 

I had the same reply you have recieved seems a standard response.

 

The next reply I had from our friends at MBNA was a goodwill payment offer of £80.00 and I still have not recieved a list of charges yet.

 

I am just as confused as you are.

 

Good Luck Spartan.

[englishrose]

I have had the same letter i think i will send something to stephen bailey and ask him to comply with my SAR.

[RuthT]

Hi Spartan & English Rose, many thanks for your responses. I think MBNA are playing games with us, - however the clock is ticking and they are only delaying the inevitable.

 

I will keep the forum posted with my progress (or lack of it!).

 

 

Many thanks

Ruth T

[CrispDust]

No they are not playing games - they have doo doo in their heads where their brains should be...

[bathgatebuyer]

I'm still waiting for my response although I'm glad to hear they responded realtively quickly to you just to confirm that it was safely received. I hope you get a quick resolution to your problems with them.

[Glenn UK]

Ruth

 

FWIW it seems MBNA are taking or at least have taken a diffrent line compared with thelikes of the abbey.

 

They seem to supply the info for the last six years and send out a goodwill payment pretty quickly.

 

However, if like me you want all the statmeents write and reminmd them and dont let them off the hook.

 

Personally i think we shoild stick to our timeline even if they do play nicely for a bit. IMHO they do this to try to prevent you claiming interest and of course to keep out of court.

 

JMHO

 

GLenn

[Number6]

Having sent my S.A.R - (Subject Access Request)'s request to MBNA on the 15th August, I was surpirsed by their swift but somewhat confusing response.

 

Their response letter read;

 

Thank you for your letter dated August 15, 2006, which we received on August 18, 2006. We are currently investigating your complaint and will send you a full response by September 14, 2006.

They then go on to say that if I have any queries in the mean time to call a chap by the name of Stephen Bailey.

 

Obviously this is just a standard response. However, my original letter was as I stated a request for S.A.R - (Subject Access Request)'s not a complaint.

 

Is this their standard response? What should I expect next? Are they likely to fulfill my request, or are they just stalling?

 

I would be interested to hear from others that have recieved this sort of response.

 

Many thanks

Ruth T

 

I got exactly the same reply format to my SAR this week.

 

I'm just leaving them to it and we'll see what turns up next.

 

Stick to the timeline and the plan and claim every penny, including lost interest.

 

Pete

[Kerz]

Hi ya, got the same letter. But then received an offer in full and final settlement of £230. Also received a printout of transactions instead if statements which totalled my charges as £370.

Please also be aware of their sly tactic of mentioning the closure of account if you fail to comply with their T&C's. This is cleverly worded and doesnt necessarily mean they will close it if you go for your full claim of charges prior to their rate reduction. Only if you pursue for charges after.