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wmc123

apple mac mini demo

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To make this short i purchased a mac mini from pc world and its still on repair for nearly six months, its still under guarantee, due to a demo model apple won't fix it and the repair taken to the tech guys. I need it repaired and sent back to me or they have to write me off a new one. Under the techguys rules if the product is not fixed within 28 days they have to replace it or write one off and give a new one. Please help me this computer is for my daughter.

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If they've had it for 6 months then you need to call them up and get them to issue you vouchers to go into store and purchase a brand new replacement unit. The Tech Guys have a 28 day rule so if you inform them it's been well over that they wont have much choice really.

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I got a phone call yesterday from pc world to collect me mac mini and its still not fixed, and the description they put down no parts available where do i stand.

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Does anyone know what procedures to take next this is getting out of hand.

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Hello,

 

Is it under 1st yea gurentee or Coverplan?

 

Whatever the answer your entitled to a replacment if the fault isn't down as misuse.

 

1st Year, the store will swap it over for no voucher needed. If out of 1st year, coverplan should / will issue you a voucher for a repalcment.

 

Not sure why Apples not covering it if 1st years, it would still come with 1 year warrenty.

 

Let me know

Chris

Tech Guys

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