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What are my rights on undelivered goods.


catpower
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First of all i'm sorry if i have come to the wrong place. If i have can someone redirect me.

 

Earlier this year, i joined DisneyMovieRewards.co.uk scheme. When you buy Disney related products, you are given a code with X amount of points. These points can be redeemed for goods. I redeemed my points for a large cuddly soft toy on 5th June 2010 and was advised delivery would be in 4-6 weeks. After 8 weeks i emailed them and advised of non delivery, to which they replied that there had been a technical problem and i would need to wait a couple more weeks. I have still not received my item and they are no longer replying to my emails.

 

What can i do?

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