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    • that doesnt tell us enough about activty on your bank account nor about any other red marks on your credit file. The CIFAS marker isnt about a phone contract so what exacty was the contract for?  you say data but that will come under a service contract so would it be possible to use massive amounts of data improperly and then not pay for it? what about your bank account, were you in the red? were you paying funds into the account from recognised sources like salary. Did you have any other DD's on that account.  
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    • Agree, you need to start a formal complaint and keep it in writing but also make it clear what you expect as an outcome. An apology and some commitment to better staff traing regarding general customer services but specifically handling of medical emergencies would be in order. They have a responsibility for the health and safety of all peopel on the premises and it does look like this point was sorely missed by the manager. i would also expect them to write off the cost of the ruined meal as well, you didnt paln in advance to ahve one of your party leave in an ambulance so their actions are pretty shoddy
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Faulty PC from online retailer

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Hello ,


Would just like some information as to what the best possible solution for me to take , below is the current problem i am having,


Sent to them:


Can you please look into the above order and rma please.


Purchased on the 11th of September , received on the 15th of September ( after being told it would be delivered on the 14th ) computer stopped working on Friday 17th September , RMA issued on the 18th September , collected on the 20th and returned to your selves on 21st September , now the 24th September , and the item is still in the testing phase , the weekend is upon us again , so it is now going to be 17 days since I paid for this item ( depending if it is repaired and sent out for delivery this coming Monday ), would like some kind of response as to if you personally think that this is acceptable !.



Dear ,


Hi we apologise for the delay in the repair and that the system has not been upto to standard. We are going through the repairs as quick as possible but if you wish you can call our support team either today or Monday and they will ask to put it to the front of the queue.




Futher update :



I rang and the system was repaired and sent out on Monday 27.09.10 and I received on the 28.09.10 .


Futher update:


New RMA issued


I have had the system up and running since 29.09.10 until 1.10.10 then the same thing happened as per the previous RMA.


The system has just been collected and you will receive tomorrow morning 05.10.10.


I have been very patient considering that the computer , since I bought it has been returned to you twice.

I would like this matter dealt with as your top priority or the system replaced this week .


awaiting your reply .





Again, I can only apologise for the long delays you have experienced. The system will be dealt with quickly.




Futher update:


Any update on this RMA please.







Again I apologise for the long delays. Unfortunately our repairs technician has been off ill yesterday and today, which has left us in an unfortunate situation. We are all working flat out to get the repairs and other tasks done as fast as we possibly can.




Having just spoke to your system support to be told that the system has only been booked in for testing this morning 11.10.10 is hard to believe , the system has been with you since tuesday just gone , and i was told the the system would be dealt with quickly ( technician has been off ill ) is not really my problem , it has been 1 month since i purchased the system ( which was received faulty ) and monitor ( not a lot of good with out a system ) and have had a total of appox 5 days use from it , i dont think this is acceptable by any means of the imagination and would like the system replaced or a full refund issued .


I have no problems with the spec of the computer , but i am not willing to pay for something that does seem to be faulty one way or another .


This is how it stands at the moment,

can i get a replacement or am i entitled to a refund , i know the time has now passed for me to claim DSR , but if the system was faulty (ish) where do i stand.



Many thanks .

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