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    • Hi everyone. We purchased a new bed from dreams 26/12/2017 which was delivered 01/02/2018.  We also purchased their delivery, assembly, take the old one away, tv, mattress, mattress protector, pillows and their 'bed cover' 8 years extended warranty.  We paid by 30 monthly interest free instalments and so just made the final payment.   It is a heavy duty king size lift up storage bed with a built in tv at the end.  It has always been a struggle to lift, my wife cannot do it on her own and it rarely stays up by itself.   At the beginning of this year, we noticed it had started to dip considerably in the middle.  Not the mattress, but the wooden base the mattress is on.  So on 09/02/2020 I emailed them about the issue.  They started by saying the mattress is not covered only the base, until I pointed out it is the base at fault not the mattress.  So they sent out Homeserve on the 25/02/2020 to come and repair.  He did what he called a temporary repair, said that the bed had failed due to a manufacturing or design fault (the metal bolts holding the wooden base to the lift up supports have pulled out of the wood) and that dreams would be in touch to arrange a replacement.  His temporary repair barely lasted a day, the bed was still dipping and he took plenty of photos for himself but seemed in a mad rush to leave.   Of course they didn't contact us, so on 30/03/2020 I emailed them back.  01/04/2020 they emailed back confirming in writing that it is a manufacturing fault and their sales team would contact me, however as expected due to Covid-19 this may take a while.   30/06/2020 I asked for an update.  03/07/2020 they replied saying their claims department would contact me within 5 working days.  They didn't. 15/07/2020 I emailed back asking them to escalate my complaint as well as providing a refund and compensation as we are now struggling to sleep and experiencing back ache due to the bed's extreme dipping, plus I am worried about the mattress getting damaged. 23/07/2020 They replied saying we are not entitled to a refund as it is a guarantee claim and they have passed it once again this time to their guarantee company to contact us. I have still not heard back.   This is now getting beyond a joke and I wanted some guidance on how I should proceed.  We are struggling to sleep in the bed and cannot now even open the bed to access our belongings inside as as soon as you try and lift you hear the sound of breaking wood.   Many thanks  
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Microsoft names and shames software pirate companies

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I thought this might be of interest to anyone thinking of buying a new computer. Just be careful, the software might be illegal and may not activate.


Microsoft announced settlements with computer retailers caught selling illegal software to unsuspecting customers across the UK. The software supplier is urging customers to be vigilant when it comes to buying computer programs, advising that it often pays to make a few simple checks before handing over their hard-earned cash or company credit card.

The traders all faced court action and admitted to selling illegal software and hard disk loading. Microsoft is committed to educating traders as well as end users, and encouragingly all the retailers involved have now agreed to work closely with the software company to ensure they stop selling unlicensed programs.


  • Computer Clinic, Bolton
  • Eazy PC, Redcar

  • Matrix Computers, Stockton-on-Tees

  • Personal Touch Computers Ltd, Portsmouth

  • Spacebar Computers, Litherland, Liverpool

  • Computer Port, Walsall

  • Goldcast Computers, Stockton-on-Tees

  • PC Assist, Oldham

  • Platinum Computers, Hartlepool

  • The Little Computer Shop, Griffithstown, Pontypool

  • 1Hr Computers, Denton, Manchester

  • Annecto Computers Ltd, Droylsden, Manchester

  • Boss Systems, Duns, Berwickshire

  • Charisma Computers, Manchester

  • Computer Warehouse (Manchester) Ltd, Manchester

  • Comp-u-Tel, Thatcham, Berkshire

  • Hi-Tec, Cheadle, Cheshire

  • ICN Computers Ltd, Newbury, Berkshire

  • Intellect Computers (Whitefield) Ltd, Whitefield, Manchester

  • PWRTech Ltd, Newbury, Berkshire

  • Swift Computers, Wellington, Shropshire

  • Unique Computers (UK) Ltd, Leicester

  • Abbey Computing, Sherborne, Dorset

  • Aston IT Services Ltd, Swallownest, Sheffield

  • Citrus Computers, Torquay, Devon

  • Computer Bits, Harlow, Essex

  • Computer Hypermarket, Exeter, Devon

  • Discount Computers (South West) Ltd, Chippenham, Wiltshire

  • Informatica 2000 Ltd, Bedford, Bedfordshire

  • IT Collective Ltd, Stone, Staffordshire

  • Lichfield Computer Centre Ltd, Lichfield, Staffordshire

  • SPC Computers Ltd, Plymouth, Devon

  • Supercheap aka Coolputer, Nottingham, trading on ebid

  • Technique786, Newcastle Upon Tyne, trading on ebay

  • The Computer Cellar (Albany UK Ltd), Cheltenham, Gloucestershire

  • Valatech, Bromborough, Merseyside.

Trading Standards Institute backs effort to protect consumers

Microsoft’s aim to protect consumers from the dangers of illegal software, ensuring that they’re buying genuine Microsoft products is supported by the Trading Standards Institute.

As Bryan Lewin, Lead Officer with the Trading Standards Institute commented: "Trading Standards Departments take the issue of rogue trading very seriously. Ridding the channel of piracy is more important now than ever as it impacts everyone from the unwitting consumer to the hard-working, family owned computer shop selling genuine software. Times are hard for many small businesses without the added strain of having to compete on an uneven footing."




It might just turn out that computer wasn't so cheap after all.



All data from Microsoft Press Centre.

Edited by Conniff

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where did you get this from?

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where did you get this from?




:spy: I do not think Conniff would answer your question, he would lose a valued knowledge source. :spy:























most of my knowledge is from the school of hard knocks


not based on any legal background


As quite a lot fellow caggers state seek Legal Advice




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It's no secret Dragonkeeper, it came from Microsofts press office.

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An interesting read, from an article which must be well over a year old, probably more like 2... As someone else who has inside knowledge of this, all I can say is don't believe everything you read...

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An interesting read, from an article which must be well over a year old, probably more like 2... As someone else who has inside knowledge of this, all I can say is don't believe everything you read...



Are you saying that it is 'untrue' ??

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I think they're just recycling data from FACT....

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Are you saying that it is 'untrue' ??


That would depend on your definition of 'untrue'. Of all the cases listed above, how many prosecutions occurred? Of the cases listed, how many were trading standards actually involved? The answers aren't as obvious as you may think...


Let me give you a scenario. Someone walks into a shop and asks for a price on a new PC. When they're given the price, they say "Well, xxx round the corner will do the same machine for £xxx with an unregistered copy of 'some software', and yyy are even cheaper. Will you do the same, or I'm sending my business to them"


Then a month later, a letter arrives "You've been supplying unlicensed copies of our software. Please pay us £6000 or we'll take this to court and insist on personally auditing you accounts for the past 5 years and demanding payment on every PC you've sold in that time."


If this was another country, I'm sure the words "entrapment" or even "Blackmail" would spring to mind, but who is going to argue with one of the largest companies in the world?


I didn't say that the press release was 'untrue', but to make it appear the end user is "unwitting" - certainly in the events I'm aware of is a downright lie.

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