Paypal Problem

[moneydragon]

Hi

 

I purchased a item recently off ebay using my cc for over £1.2K.

 

The item never arrived and when I asked for my money back the seller informed me he did not have the funds.

 

I entered a dispute through paypal, but my concerns are when I get reimbursed paypal will keep 10% £120.

 

How can I get this back? as I should not have to pay £120 for nothing. Should I go through my credit card company?

[Dragons Dennis]

You will not be charged anything by paypal. It is a refund/reversal.

[buzby]

Don't know where you got that idea from. A refund is just that. The only time you will not get back what you paid id if you used a CC in a different currency, and the exchange rate shifts in the meantime. If not, you get the full amount back. There's not much to ba gained in looking for problems before they even arise!

[moneydragon]

Thanks for your replies. I did have a refund recently be it only for 3.51 and paypal deducted .31p. I was not bothered about that and accepted it but as this payment is considerably higher.

[Dragons Dennis]

Then that was not a refund. If you pay someone and they withdraw the funds from paypal, they have to load the money back into paypal and wait for that to clear (about 7 days) then they can refund you. You will not be charged. However, if they want to pay you quicketr than that they can send you money instead via paypal. That is NOT a refund and you will be charged. So, you must make it clear to anyone refunding you that it is a refund you want. They insitigate it by pressing the refund link on the item page in their paypal history.

[buzby]

Agreed. They simply sent money to you and dissent tell PP is was concerning an earlier payment you had made.

[ashmk]

Its also worth mentioning that you should not for any reason end the dispute untill you are refunded. For example the seller may ask to settle it if you end dispute. It does not matter if he has the funds or not, Paypal will refund from their own pocket then deal with him later.