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    • This is what I do not understand It was for a data sim card where EE took £20 in advance for 20gb of data each month on a month by month rolling contract and once I had used the data it would switch off so impossible to use any more than I had already paid for. If I wanted to carry on using it i would have to log on and pay another £20.   I used the service for a few months and then did not renew the contract and heard no more    My bank account was used for ID purposes only and was my main bank account with all my wages and d/d and held for 7 years plus, no insurance was taken out and no other accounts opened.   This is my point EE have listed this and has no connected with the data they have entered        
    • I am aware of this treatment. Field Debt Solutions approached me at my door claiming to have a warrant of entry, (one of many lies they used) they KNEW I was classed as vulnerable prior to the visit. This was (later found out by The Ombudsman) allegedly to install a pre payment meter (They know I can not use one). Long story short: I was threatened with criminal damage, the police and them not moving till I let them in. They stated they had a warrant, they did not. One FDS employee was waving a crowbar and smiling, the other was basically terrorising me through the window. I complained to EON and all that they did was lie further, covered up their behaviours After contacting the OMBUDSMAN all the truth came out. I am totally disgusted with the way this company operate. I am equally disgusted that the Ombudsman ere not taking any of the FDS Employees behaviours into account (yet all my claims were upheld) this feels like this section of the whole process is left wide open and that's why this is happening imho. The Ombudsman made me feel like they work for EON, (when it came to the consideration of the employees from FDS, they seemed immune to scrutiny) a very confusing and shocking experience when the penny drooped. I have looked at CISA (?) whom are some sort of organisation who debt collection agencies register with (no idea what for) anyway, FDS are not registered, I can not find them anywhere, they are like some sort of enigma and this is where i am thinking how they are protecting themselves from scrutiny and people gaining remedy from them. I also witnessed a EON employee telling me that "FDS do not have to answer anyone," they would not give me any way of complaining directly to them as is the Gov's advice before A Small Claims Tract. I am just making sure now that I record all my efforts to do what I can to give a chance for FDS to attempt to put right what they did to me. I have witnesses and I intend to take them to court. EON has damned them and all the info they provided shows how messed up and disgusting they are, I seriously have witnessed staff laughing at me on the phone when I am trying to tell them what happened. I t seems if you do not pay a bill (in my case this was out of my hands) Then your deserving of what seems to me an inside laugh as the know how we (the vulnerable) get treated when FDS turn up, yes, very much felt this and challenged one employee once.. I have spoken to a Solicitor and they are happy  to do something for me over this. Also the police were phoned by myself even though they threatened me with police "To Help Them Take My DOOR OF ITS HINGES" The police did turn up, they told me that they rarely ever turn up for these idiots as the FDS and others attempt to use the police through bull crapping them. They also said go through a few hoops and if your not happy come back to them, I have a mobile number as they said that a crime number would come after I have exhausted the other moves. They do not like these Debt People one bit, that was comforting. Sorry if this is a little all over but it was all over complexed (I can see why now) but  just wanted to share my experiences and I will be happy to share further if anyone needs to know. I am still wondering what to do but one thing is for sure, I will not be going away, EVER! good luck
    • what does it say if the claimant fails please?
    • Thanks for the feedback.  We have a professional surveyor friend who is willing to give an opinion, and once done as you say, there's no reason not to inform insurers. And as Eric's brother says, that will also give us, hopefully, a more specific discussion with neighbours. No, we can't view the neighbour's roofing from where we are, and neither can they as it's under their conservatory (we always thought it was a bad move on their part to cover felting with a conservatory!) Interesting that council have enforcement powers, hadn't realised that.  I've also had a builder advise, without visiting the site, that the dividing wall (which may be double-skinned) should have waterproof capping, which it doesn't; so maybe a simple solution is to install that across top of both sides.  Anyway, some next steps for us to take so thanks again.
    • un-en doesn't mean its written off but SB'd passing does.. and no why should you get the money??   they are notional charges that weren't paid by you anyway in the 1st place as there is was outstanding balance greater than the refund.
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
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wishface

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Just got the results of my ATOS medical this morning. Not surprisingly i have scored 0 points. The scoresheet doesn't cover very much it seems. The problems I have were not highlighted at all, including the interviewer inviting me to comment on my eyes (they get tired very easily and don't focus properly without each other so they look weird - I didn't even mention it on the form). The usual.

 

So I have to fill in form GL24 and send it back within 1 month to initiate the appeal process. They didn't include this form, which didn't seem very helpful (surprise surprise). Also the letter explaining that I have to fill and return that form doesn't say that appealing guarantees payment of ESA at the assessment rate until a decision is made. It seems to suggest it's conditional; it says 'you may' still be paid ESA. Why would there be doubt; surely it's yes or no across the board?

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I'm not remotely surprised. A little disappointed. But so long as the rules are clear: if you appeal you are GUARANTEED assessment rate ESA (if nothing else) while appealing that's ok. It's what i'd been planning for.

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I'm not remotely surprised. A little disappointed. But so long as the rules are clear: if you appeal you are GUARANTEED assessment rate ESA (if nothing else) while appealing that's ok. It's what i'd been planning for.

 

Wish

what is the assessment rate.

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Ass rate is £65.30 per week, you must send in sick notes while awaiting your appeal date, there is no doubt you are entitled to ass rate, ring them and tell them that your appealing and don't let them fob you off. Some of them don't seem to understand the rules( their jobs).


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Hello again wishface. We've been through this a few times together, haven't we? I hope you have the answers on your other threads.

 

If you don't have a GL24 form, you can access one online and print it if you have a printer. Otherwise you need to ask the local benefits office.

 

HB


Illegitimi non carborundum

 

 

 

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'we have been through'

 

I'm simply asking for clarification on the policy since the DWP letter says that claiming ESA while appealing is anything but guaranteed.

 

I would like to think in this forum that isn't a problem.

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I think the assessment rate is £52 per week.


Benefits rules are complex, and although I do try to inform and support people, I may get it wrong because the rules apply to individual claimants and their particular circumstances.

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Here is a link to a GL24. The bit you fill out is right at the end.

 

 

http://www.dwp.gov.uk/docs/gl24dwp.pdf


Benefits rules are complex, and although I do try to inform and support people, I may get it wrong because the rules apply to individual claimants and their particular circumstances.

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I think the assessment rate is £52 per week.

Isn't it £65? That's what i've been receiving up to now.

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Isn't it £65? That's what i've been receiving up to now.

 

Well im confused nowing to what it is! £52 or £65 it's joke how do they expect you to pay all house hold bills and feed yorself on that.

:jaw:

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Well im confused nowing to what it is! £52 or £65 it's joke how do they expect you to pay all house hold bills and feed yorself on that.

:jaw:

 

Assessment phase rate is about £65 if you are 25 or older and about £52 if you are younger. As to how you're expected to pay bills and eat, well, I don't know. But it's the rate set by law.

 

You will be paid ESA at the assessment rate if you submit a properly completed GL24 or appeal in writing in another way, provided you continue to provide medical certificates and comply with other conditions of the benefit. It can take a couple of weeks to restart payments in these circumstances.


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What defines a properly completed GL24? From what I can see it's just an open space to note your appeal? Is there anything i should watch out for?

 

Also, according to the ESA department, if the process up to and including the appeal isn't covered by your doctor (which won't make him happy), then the appeal is cancelled as the claim is closed.

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I'm simply asking for clarification on the policy since the DWP letter says that claiming ESA while appealing is anything but guaranteed.

 

I imagine that the assessment rate is not guaranteed simply because there are some people who would not get it (having over £16,000 in savings and not meeting the National Insurance Contributions condition)


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I must apologise for saying the assessment rate is £52 per week but that's what I get. I am appealing my IB so I guess it's different.

 

I've been living on £52 per week since early April 2010 and I expect to do so for several more months.

 

They don't know what they are doing because I was told many contradicting things when my appeal was accepted.

 

dj


Benefits rules are complex, and although I do try to inform and support people, I may get it wrong because the rules apply to individual claimants and their particular circumstances.

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This is some advice on how to appeal:-

 

I wish to appeal against the decision that I do not have limited capability for work. I consider

that I provided enough evidence for a finding to be made that I do have limited capability for

work [if you think you should be in the support group add the words ‘and limited capability for

work-related activity].

I do not consider that the decision maker took full account of the severity of my condition or of

the way that it affects my everyday activities and bodily functions.

[if you wish, you can give an example of why you think the decision maker got it wrong, such as:

For example, in my questionnaire I stated that because of my depression I usually cannot

motivate myself to do everyday things like getting out of bed, washing, dressing or eating

breakfast unless my partner repeatedly encourages me. Yet I was awarded no points for this.

This is only one example of why I think the decision is wrong.]

Please do not ask me to provide further details of my grounds of appeal as I will not be able to

do so until I have been provided with a full copy of the papers and had the opportunity to try to

get independent advice and support.


Benefits rules are complex, and although I do try to inform and support people, I may get it wrong because the rules apply to individual claimants and their particular circumstances.

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Re. the ESA rate during the appeal, I can't say for sure because I've not "been there" myself, however I distinctly remember when the welfare reform bill was still in the early stages (i.e. "green paper" being debated in Westminster in late 2007) the proposal was that claims going to appeal would be paid at 80% of the base I.S. rate (which is the same as JSA), therefore 80% of £65.30 = £52.24/week. I reckon dj is "on the money".


I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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A properly completed GL24 (or a "duly made appeal") just means the claimant must give sufficient information within the GL24 (or letter, if the appeal is by letter) for the DWP to locate the decision which is being challenged, (Name, address, NI number, name of benefit being appealed against), the appeal must contain grounds for the appeal (reasons why the claimant feels the decision is incorrect), and it must be signed by the claimant or their appointee.

 

ESA assessment rate payable pending an appeal is £65.45 for a person over 25, and £51.85 for a person under 25.

 

For IB appeals, a person can either claim JSA or be paid income support at a reduced rate pending the appeal outcome. The reduced rate is 20% less than the current income support rate. Income Support is currently £65.45 for a person over 25. So for a person over the age of 25 appealing an IB decision, they can receive £52.36. For a person under 25, Income support is currently £51.85 so they can get £41.48 pending an IB appeal.


My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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Well i sent the appeal form off. I hope it at least allows me to have an income for the next few months if nothing else. Thanks for the help.

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If you need help with your appeal, your local council welfare rights officer may be able to help. Just ring the council and ask for welfare rights to get an appointment.


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Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

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Welfare rights officers are a dying breed. Even the CAB is too stretched to represent people but they will advise. Some areas have an "Advocacy Service" usually in the local mental health department.

 

Gone are the days of Legal Aid for us lot too.

 

dj


Benefits rules are complex, and although I do try to inform and support people, I may get it wrong because the rules apply to individual claimants and their particular circumstances.

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I would also like to add that the Princess Royal Trust for Carers often have very good welfare rights officers as do MIND. I have received great help from both.


Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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Letter hasn't 'arrived' as yet.

 

Hopefully sooner rather than later. Not knowing where I stand is, as ever, the problem when dealing with the bloody DWP.

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The DWP have written back in receipt of my GL24, received on the 11 (apparently). But there is no mention of the restoration of ESA, nor does it say that, if that's the case, payment will carry on from the point it was stopped (so that there's no break in payments).

 

What the DWP seem to say (and regardless they are the ones holding the pursestrings) and what is advised here are two different things and, understandably I think, I don't know what to believe.

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