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Cash dispense dispute


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Hi All,

I am using AXIS BANK Travel Corporate card.

Today(8 oct 2010),I made a transaction for 800 pounds at LLOYDS TSB BANK ATM.Atm didnt give me the money,but showed transaction complete.

I again withdrew 20 pounds which was success.To my surprise my account was deducted by 820 pounds,where I didnt receive my 800 pounds.

I raised Cash dispense dispute against my AXIS BANK.I got irresponsible answer form LLOYDS TSB People.I am not sure whetherI get my money back or

not.I am really worried about this,as 800 pounds is a huge amount.Is there anyway to proceed legally to get my amount back.


Please give me your valuable suggestions.




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Welcome to the site.

What time did you make the first transaction for the £800 ? Did the Atm give a receipt ?

What time did you make the £20 withdrawel and did it give receipt ?

How did you report the shortfall ?

ATMs have cameras with recording.

They will also know if you were short changed by doing a count.

You need to go in branch at the location of the ATM.

Dont deal by telephone.

Before going down any legal route,you will need to show evidence in writing that the bank have investigated and you remain disatisfied.

£800 is lot of money as you say.

If they cant give you an answer in branch immediate then get a sig for the complaints letter you should also be taking at the same time-and keep a copy.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



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Hi Team,

Yesterday afternoon at 2.45 ,i have withdrawn 800 pounds,after receiving the card waited for 2-3 minutes ,it didnt came up with money.The next moment I have withdrawn 20 pounds from the same ATM .Two consecutive transactions made one for 800 and one for 20 pounds.

After collecting 20 pounds ,immediately I went to Lloyds Bank and reported the same and they asked me to deal with Axis bank.I am completely hopeless now.


For 800 pounds , i chose option Cash only(without receipt).I have only my internet banking statement as proof.




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you need to go intonthe branch/bank and fill out a visa dispute

as stated, on all transactions a copy receipt on all transaction is recordedf on a till roll inside the atm


to retify my shortage took about two weeks but if you bank with barclys and the machine is barclays for instance, it can be done straight away


its third party atm and cards tht take the time

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  • 3 weeks later...

Is this ATM in the UK?


I have had this happen in the US where the ATM's seem to go through a different sequence, effectively I didnt receive my $400 but did receive the $200 I later tried to withdraw, basically the ATM checked for funds said it was paying them out, but then couldnt either due to a fault or lack of funds, the scary part is it debited the money on the tuesday at witchdrawal time but didnt re-credit them 24 hours later..

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This is a matter between your foreign bank and the ATM operator. It will require an audit on the transactions that day for that machine, and a reconciliation of the amounts dispensed. There is really nothing you can do at the branch, as they won't simply hand over the £800. I have to say I doubt any machine will dispense this amount on a foreign bank card. as internal limits are placed on the transactions, sometimes preventing lower amounts, usually highter (with a £200-250 limit the norm). When you enter an amount outwith the normal one allowable for that machine, it usually shows a message stating 'your bank has declined this transaction' (when it hasn't).

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  • 8 months later...


Welcome to The Consumer Action Group.



I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.


Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.



Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.


It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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