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    • Very good, UB.   I'm not clear on the status of Kent now. People are talking about it being part of France, etc, but how is tht when the 'border' only applies to lorries?
    • Campaign starts ? Independence for Kent, so it becomes a separate customs area and can charge a tariff on goods transported through its territory.  With the money raised, citizens of Kent might then have little or no income taxes to pay.   I could see this campaign being started and it could grow in popularity.   Would be funny if Brexit led to break up of UK and break away by some English counties. 
    • SERCO seem to be a default company that Government use to perform contact centre type tasks. So any department faced with a problem, say a sudden increase in incoming phone calls, which they cannot handle, because they are dealing with more immediate issues such as making payments to the public, may in the short term involve SERCO.   SERCO seem to employ a lot of security cleared, DBS checked, financial checked etc employees, so they seem to be equipped and ready to manage tasks on behalf of Government departments.   No idea just how much work SERCO does on behalf of Government, but I should imagine it makes up a sizeable chunk of their business.   Public Health departments may want to perform the work themselves, but given the number of employees required, the recruitment process involved, the hours of work 24/7 and just how quick they need to be set up to perform the work, I question whether they are better placed to do so.   I would always prefer public sector employees over outsourced contracts, but I can understand why Government uses companies such as SERCO. 
    • Well, we’ve found something we agree on.   you’ve described the unfairness, but haven’t said what (realistically!) you feel your options are.
    • There's a campaign against Serco and in favour of local public health people. Apologies for one bit of language but it's a memorable slogan.   https://twitter.com/i/status/1309910583790252037  
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    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 6 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
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    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

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Firstly I would like to thank all the members of this forum who have so far provided much help with their posts that I have read through regarding Capquest.


I got a letter claiming that I owed T-mobile £82.41 and that fire and brimstone would ensue if I didn't pay it at once.


Now I had fallen for Capquest's tactics in the past paying 1 or 2 debts of around £20 due to the scare tactics used, this time I'm not giving in so easy.


I sent them the templated letter asking them to provide proof that I owe the amount mentioned to which they sent a letter saying the account would be on hold till Oct 13.


Today however I received a letter from them saying the following


"We can confirm we forwarded your previous correspondence to our client and their response is as follows.


'The account holder (of the same name) has already made payments to you and many payments on the account. If they feel this is not their bill they would need to fill out a fraud disclaimer form online at t-mobile.co.uk. Please pursue for the full balance.'


We look forward to hearing from you."


Now my previous correspondence required them to provide proof they I owe this money. Is a quoted text that could potentially of been fabricated acceptable as proof?


And idea how to take the next step?


Many thanks


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Ignore the DCA and go straight to T-Mobile with a SAR request send to the address here http://www.t-mobile.co.uk/services/privacy/

This way they'll have to send you all the bills they've issued including those they claim are outstanding.

Once you've got them correspond them with your bank records.

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Good advice, but for good measure I would send the Account in Dispute letter to CQ which should make them hold fire on collection actvities.



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Every journey begins with a single step :):)


Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.


If you have found my post helpful please leave a short message by clicking the star to the left of my profile - Thank You


The only person entitled to your Personal Finance details is a Judge not a DCA


Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.

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Yeah that's always worthwhile doing as well to take care of CQ. You could also ask T-Mobile to contact them to suspend things to add weight to the fact that you're disputing the alleged debt just in case CQ ignore you.

And just in case they start phoning you don't enter into any conversation with them.

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Guest Cartaphilus

I'm having similar problems with them myself, but in my case I am going to ignore them. And not just because they have changed their name, either to Everywhere Anytime or whatever it is now aka 'formerly known as T-Mobile'.

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