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Minor problem with Westcot...


BrandiBroke
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Hi all!

 

This seemed minor at first but it's started to get annoying rather fast :shock: The other afternoon hubby received a call on his mobile which he didn't get to in time to answer, however it was an 0844 (or similar) number. He phoned it back and it turned out to be Westcot, chasing someone else, they'd obviously got the wrong number, which he told them and politely asked them to remove his phone number from their system which they said they would (Duh in hindsight lol!) After getting off the phone he also discovered a computer generated message on his voicemail requesting he phoned them.

 

Then last night, about ten to nine, same thing happens again. Hubby phones them back, again they tell him the name of the fella they are chasing - that's ok, they're a DCA, data protection means nothing to them! - he tells them they have the wrong number again and asks them to amend their details, very politely I thought :wink: Knew it wouldn't work though and surprise, surprise, another phone call this afternoon which he didn't answer, there'll probably be a voicemail message asking him to call back.

 

I figure that it's probably time to write to them and wondered if anybody here had any suggestions on how to concoct a suitably stong worded letter that they won't just ignore? (I'm not very good at that sort of thing) as all it is, is they simply have the wrong number but seem unable to update their system! I realise it's a pretty minor problem but after three days it's getting darned annoying and I'm not sure if it's going to stop otherwise!

 

Any help gratefully appreciated :|

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Wetcloths are too stupid to be able to read anything you send - they never did with me :( You will get better results by complaining to Trading Standards and the OFT.

 

Darn, was hoping it wouldn't have to come to that but I hear what you're saying :( I'm also wondering if we'd be able to report them as nuisance calls to hubby's mobile provider? Might look into that too....

Thanks for the reply :)

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next time they phone try and record the converation and if they give details away about the party they are chasing then you have some ammunition to make them stop, failing that say in writing and put the phone down, they soon get tired of it

PGH7447

 

 

Getting There Slowly

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Advice is given freely but is in no way meant to be taken as Gospel:-)

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Thank you :) All they have given is the name of the fella they are trying to get hold of (poor sod!) Hubby phoned them earlier in an attempt to talk to a supervisor - haha! - and told them in no uncertain terms that he thinks their company sounds incredibly non-legit lol, which the lady on the other end strongly denied... However, she did shed some light on why he is receiving these calls - apparently, mobile phone numbers are regularly recycled and it would seem that is probably the cause of the problem as he's only had this phone a couple of months (new contract). Which makes me think this isn't the end of the problem somehow. After some googling around, I have found a blog/forum dedicated to a single phone number (Westcot) which contains EIGHT pages of singular complaints from people having the same problem! Why am I not surprised?!! Once again, I am disgusted by the behaviour of these DCA's who shouldn't even be flipping burgers (no offence to burger flippers!)

 

On a lighter note, I took a look at their website and haven't laughed so much in a long time!! "Integrity", "Ethical" and "Professional" are NOT words they should be bandying about willy-nilly LOL :lol:

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Dear Wescot,

 

Further to our telephone conversations on ........... I am writing to demand that you remove my telephone number from your database.

You are well aware that I am not the person that you are looking for as you were kind enough to give me his name! I think that I may have forgotten to mention the fact that I record all telephone calls to and from 0844 numbers, and have the recording of you breaking the DPA.

If you would like me to do your job for you, please supply me with the address of the person you are trying to contact and I will contact him myself and tell him that you are giving out his details to complete strangers and I will ask Mr ............ to contact you with details of the relevent bodies that he has complained to.

Please find enclosed a bill for £xxxxx this is to cover the cost of my telephone calls to yourselves.

:razz:ALWAYS REMEMBER, IF YOU GOT YOURSELF INTO YOUR SITUATION, YOU ARE MORE THAN CAPABLE OF GETTING YOURSELF OUT OF IT

WITHOUT THE HELP OF THE DCA's!!!!!!!!!!!

 

IF YOU NEED HELP WITH UPLOADING YOUR IMAGES THROUGH PHOTOBUCKET CLICK HERE

IF I HAVE HELPED YOU OR MADE YOU SMILE, PLEASE FEEL FREE TO CLICK MY STAR

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Huggys boss, thank you for that letter, it is absolutely perfect and we'll be sending it off to them this evening, they phoned again this morning at 11am. It would seem they are incapable of the simple task of removing an incorrect number from their records, bet they don't have that problem adding a number, huh?!

 

Bazooka Boo, thank you also for the links, I'll be using those too, it will give me great pleasure to report them!

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I must agree that mobile phone companies do recycle numbers, I have had my contract phone with Vodafone for about 18 months now, and to begin with I was getting calls and texts for a guy called Josh on a regular basis.

:razz:ALWAYS REMEMBER, IF YOU GOT YOURSELF INTO YOUR SITUATION, YOU ARE MORE THAN CAPABLE OF GETTING YOURSELF OUT OF IT

WITHOUT THE HELP OF THE DCA's!!!!!!!!!!!

 

IF YOU NEED HELP WITH UPLOADING YOUR IMAGES THROUGH PHOTOBUCKET CLICK HERE

IF I HAVE HELPED YOU OR MADE YOU SMILE, PLEASE FEEL FREE TO CLICK MY STAR

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Huggys boss, thank you for that letter, it is absolutely perfect and we'll be sending it off to them this evening, they phoned again this morning at 11am. It would seem they are incapable of the simple task of removing an incorrect number from their records, bet they don't have that problem adding a number, huh?!

 

Bazooka Boo, thank you also for the links, I'll be using those too, it will give me great pleasure to report them!

 

Hi BrandiBroke,

 

I can understand the concern this recent occurrence may be causing you and your husband.

 

I know that we have used Wescot Credit Services in the past and if your husband's account is with us I may be able to assist you further here.

 

To get in touch with me with the relevant details you'll just need to follow the information in our pinned thread here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems and if you could include the name of the person they're trying to contact this may help me further.

 

Once you've sent it you'll receive an automated reply with a reference number. So I can make sure it reaches us could you update the thread with this and I'll get back to you as soon as I can.

 

Thanks,

 

I must agree that mobile phone companies do recycle numbers, I have had my contract phone with Vodafone for about 18 months now, and to begin with I was getting calls and texts for a guy called Josh on a regular basis.

 

Hi huggys boss,

 

I hope this has now stopped but should you need anything further assistance with this or anything else you're welcome to give me a shout.

 

For clarification, number re-cycling usually happens once a number as been disconnected for around six months.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Thanks Lee, it's ok now. Just the occasional text. I did manage to get one of the guys friends to contact him and he told everybody in his phone book to stop using his old number. If I start getting DCA calls for him though, I will be giving you a shout.

 

Getting back to Brandibroke, if Wescot are not calling about a Voda debt, would it be possible for Voda to contact Wescot on Brandi's behalf and confirm that it is a recycled number?

:razz:ALWAYS REMEMBER, IF YOU GOT YOURSELF INTO YOUR SITUATION, YOU ARE MORE THAN CAPABLE OF GETTING YOURSELF OUT OF IT

WITHOUT THE HELP OF THE DCA's!!!!!!!!!!!

 

IF YOU NEED HELP WITH UPLOADING YOUR IMAGES THROUGH PHOTOBUCKET CLICK HERE

IF I HAVE HELPED YOU OR MADE YOU SMILE, PLEASE FEEL FREE TO CLICK MY STAR

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Hi huggys boss,

 

Thanks for coming back to me, I'm pleased to hear things has settled down for you.

 

In regards to BrandiBroke's case, in the event that Wescot are using a recycled number or the number they're using has been inputted into their systems in error I'm happy to help in anyway I can.

 

Naturally, I'll need some information relating to the debtor they're trying to contact to assist Wescot with tracking it down and from what BrandiBroke has posted they have provided the person's name which gives us a starting point.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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I've had my landline for 7 years and still get calls for the people who had it before me even though I'm registered with the TPS.

 

Every six months or so I get calls on my mobile from a guy askng for Sam...I've had the number for over 10 YEARS!!!

"To love unconditionally is the greatest gift, laughter is a close second" .To give your time to help others after being helped here is the best way to show your appreciation to your fellow CAG members.

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts. All my knowledge has been gained here, for which I'm very grateful. I'm a Journalist, not a law professional.

 

If you do PM, make sure to include a link to your thread as I don't give out advice in private ;)

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Good heavens Babybear, that's madness! I must confess that until this I had never heard of number recycling, never had reason to I guess. Makes me wonder whether anyone out there is using any of my old numbers lol?

 

Now then Lee, I followed your instructions and we have sent the email to Vodafone, except that I forgot to put that code in the subject box and didn't include a link to this thread - is that bad? Kids coming in from school distracted me :/

 

And thank you for all the help so far :)

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Just had an email from Wescot, not the one I was hoping for, my next step is taking them to court. Hope your journey runs smoother than mine is going to Brandi.

 

Good Luck

 

HB

:razz:ALWAYS REMEMBER, IF YOU GOT YOURSELF INTO YOUR SITUATION, YOU ARE MORE THAN CAPABLE OF GETTING YOURSELF OUT OF IT

WITHOUT THE HELP OF THE DCA's!!!!!!!!!!!

 

IF YOU NEED HELP WITH UPLOADING YOUR IMAGES THROUGH PHOTOBUCKET CLICK HERE

IF I HAVE HELPED YOU OR MADE YOU SMILE, PLEASE FEEL FREE TO CLICK MY STAR

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Good heavens Babybear, that's madness! I must confess that until this I had never heard of number recycling, never had reason to I guess. Makes me wonder whether anyone out there is using any of my old numbers lol?

 

Now then Lee, I followed your instructions and we have sent the email to Vodafone, except that I forgot to put that code in the subject box and didn't include a link to this thread - is that bad? Kids coming in from school distracted me :/

 

And thank you for all the help so far :)

 

Hi BrandiBroke,

 

Thanks for coming back to me.

 

Although your email won't reach us directly without the WRT135 code in the subject line you should've received an automated reply either in your inbox or maybe in your spam/junk folders which will have a reference number. If you could update the thread with this I'll be able to track it down.

 

Failing this just PM me the email address from which you sent and I'll try to trace it from that.

 

Best wishes,

 

Lee

 

Web Relations Team

 

Vodafone UK

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