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    • use our enhanced google search box type in claimform lowell card   and get reading as many threads as you can   the more you read the stronger we become. that will also give you advice on what is next what is to come as the claim progresses and how to respond.   but you are most welcome and advised to check here 1st.    
    • selling to a private individual on a trade invoice is a big no, no   then surely that's your claim.?   you can't have it both ways.   either there is a contract and the relevant consumer regulations apply. or there isn't a contract and no consumer rights apply whatsoever.   .................   as it stands you are repeatedly stating you signed nothing nor agreed to anything nor did he present or imply any rights.. let alone the 14 days given under a 'durable medium'. all points the sameway to me. he nor you can prove nor want too ... that you have any contract between yourselves. ................   you want your moneyback he wants his car back.   .......    
    • Firstly, my son didn't tell me until a month ago. Secondly, I didn't think they would just ignore things. £375 is a lot of money, especially for my son.
    • The Brexit farce just keeps taking   https://www.independent.co.uk/news/world/europe/brexit-banks-expats-lloyds-barclays-coutts-britain-eu-b529833.html Thousands of Britons living in EU told their bank accounts will be closed Lloyds, Barclays and Coutts, the Queen’s bank, have begun informing clients they will no longer be served once the transition period ends on 31 December, when Europe-wide banking agreements are expected to expire in the UK. An absence of new arrangements for banking across the UK-EU border would require British banks to apply for separate licences in order to provide for customers in each of the 27 EU member states.   Some banks appear to have concluded that the logistical challenge of adapting to different sets of regulations would not make financial sense and have instead chosen to cease operating in certain countries.   Lloyds, which is Britain’s biggest banking group and includes Halifax and Bank of Scotland - customers based in Ireland, Germany, Portugal, the Netherlands and some smaller nations, will be stripped of their accounts.    
    • I never expected to see an option of a counterclaim so pressed no and that looks correct.    Thank you for all your help so far.    what now, do I just wait for the court to contact me? 
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    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
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    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
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    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

High Level Complaints at Lloyds/TSB ?

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I have a problem with a purchase that I made last January using my Lloyds/TSB Credit Card.

The supplier isn't playing ball with my complaint - details of which I won't go into here.


I have tried to go through the Credit Card Claims department to get a refund. This is the first time that I have done this. Although I have supplied them with a page from the user manual, they say that I haven't supplied them with documentary evidence to prove my point.


I have now written 4 times to the Claims department, but getting nowhere.


I was about to write to the banking ombudsman (anyone got contact details please ?) but thought that a complaining letter to someone higher up in the Lloyds-TSB company might be a fairer way to start.


Does anyone have contact details for this as well please ?


many thanks for reading.



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I suspect that they want something like a copy of a letter to a supplier saying that xxx wasn't delivered / doesn't work & along with a letter from you repeating the statement & that the supplier will not refund / is not replying.


Having said that LTSB are awful.

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I thought that a complaining letter to someone higher up in the Lloyds-TSB company might be a fairer way to start.


Does anyone have contact details for this please ?


Any ideas please ?

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