Jump to content
  • Tweets

  • Posts

    • Hello and welcome to CAG. People should be along to advise over the course of the day.   Which retailer are we talking about please?   By the way, something seems to have gone wrong with the spacing in your post above so I've popped in some paragraphs.   Best, HB
    • I'm after some advice before I fill in and return the section 172 "request for driver name and address".  I am the registered keeper of the vehicle stated .   The alleged offence (Exceeding variable Motorway speed limit 68mph in a 60mph zone) was committed on 29/07/2020, the NIP is dated 31/07/2020.  On Wednesday the 29th July 2020 a friend and I were driving for a much needed break from South Wales to spend a few days in Yorkshire, we shared the driving for the 4.5 hour journey at just over an hour at a time each.    My problem is this, 1.I have no idea of the location or recollection of the place to which the police refer (M1 Northbound Duckmanton Derbyshire?)  and 2. I cannot say with any accuracy which of us were the driver at that particular time.  I have a clean driving licence and am usually very speed aware using the cruise control at most times.   an offence for a mere 8mph on a motorway with everything that is going on at the moment seems extremely harsh IMO.     I would much appreciate if anyone could offer help / advice at what I should do next? Many thanks  🙁
    • Hello just asking,? I purchased a discount new cooker as it had cosmetic damage, paid £250 After a few days I noticed the fan never went off, I contacted the company and they finally collected the cooker and took it away, ( for 7 days) And fixed it,   It never seamt right? It steamed up in the clock panel and the oven door was mis-lined It had multiple dints in the sides Top panel missing on the door to stop food dropping in, Shelving didn’t fit well Then main fan started to rattle and tap   I put up with all this as it was *discounted Then one day whilst cooking we could smell a funny smell Turns out the wires had melted on the back of cooker I contacted the company again and it took a lot of phone calls to try and get the problem dealt with, speaking to several different staff....I wanted a refund or replacement I had had the cooker 6 months just! I asked for a refund or replacement    I contacted trading standards and citizens advice and they advised me what steps to take! Finally the company offered to replace the cooker, then later changed! As they explained that nothing came in to replace it they were too damaged! ( been told they buy at auction damaged) They wanted to look at the cooker and inspect the damage themselves, so I agreed they collected the cooker, No update, or communication I had to constantly chase them up Nothing was sorted out with 7 days we had no cooker, I threatened Trading standards were now involved Last thing on a Friday in June they rang to say I can collect the cooker it’s fixed!!!! I had expressed all along I didn’t feel safe using this cooker anymore with my family I didn’t want this cooker fixing again ( by whom) They started to blame me and said I should be grateful they aren’t charging me for the repair!   Still today in August this is not resolved  Trading standards have been useless  Citizens advice have told me to take them to small claims court!???? I have had to purchase another cooker  As I’ve been left without one.   I am in a vulnerable situation in life, Im a carer for my husband and have children and have no one to help me sort this mess out! I am struggling with making the county court claim ? What shall I do?   ( sorry for long message) ✨
    • The committee's report is pretty damning, isn't it? The Home Office refused to supply the scientific evidence it said its decisions were based on and you can possibly see Demonic's hand in this - he has form for ignoring select committees.
    • and that facts start to come out 'Inexplicable' failure to quarantine travellers to the UK made pandemic 'far worse', say MPs UK ‘almost unique’ in rejecting border checks in crucial March period – without scientific basis – as hundreds of infected passengers arrived every day   https://www.independent.co.uk/news/uk/politics/coronavirus-uk-quarantine-travel-cases-deaths-covid-a9653451.html   "Strikingly, it says the Home Office refused to set out any scientific advice to explain the “grave error”, despite repeatedly promising to do so – a stance attacked as “completely unacceptable”."   So even aside from not testing in any way people who returned: "Yvette Cooper, the committee’s chair, said the critical mistake was the decision on 13 March – 10 days before lockdown – “to remove all self-isolation guidance for travellers arriving in the UK”."   "The MPs also pour scorn on the Home Office’s argument that 99.9 per cent of arrivals are obeying requirements to quarantine for two weeks, finally introduced in June. They describe the claim, made by home secretary Priti Patel as “unreliable”, because it appeared to be based only a limited number of compliance checks made and three fines issued."       So not only did Johnsons cronies NOT make any efforts whatsoever to test people returning, and NOT properly check people were self isolating, they actually stopped telling returnees to self isolate for 10 days before the country was locked down as the number of epidemic infections exploded.   Wonder why?   "The committee’s inquiry heard that, in the crucial 10 days between scrapping isolation guidance and the lockdown, up to 10,000 infected people arrived."  
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 8 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
Xbizkit

Vodafone Cover me Insurance Claim denied ? HELP

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3589 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hello once again my dear cagers

 

Im a pay monthly Vodafone costumer since 3 years now , with 2 handsets with Cover me Insurance ...

Unfortunately i accidentally damaged my phone breaking the LCD screen , contacted Vodafone customer service by Email (Web-form) this morning asking how could i make a claim so i could get a replacement phone under the Cover me insurance that i pay since i did both contracts (never did a claim before )

 

Accordingly to Vodafone website Cover me insurance

 

Does Vodafone Cover Me insurance include accidental damage to my phone?

 

Monthly

 

All damage is covered on Vodafone Cover Me insurance - accidental damage (being dropped or crushed or water-damage) can be claimed under your insurance.

Breakdowns, faults or software errors are covered under warranty and by repair once out of warranty.

 

___________________''______________

 

Email sent to vodafone

Date: 10/6/2010 12:06:49 PM

To: ccare.webmails @ help . vodafone .co .uk

Subject: Claim

 

Message:

Hello i recently damaged my phone , the front screen is broken , i have vodafone cover me insurance , what i have to do to proceed with my claim ?

Thank you

 

ANSWER FROM THEM

 

Hello Jose, I'm sorry to learn that your phone is broken.

Jose, physical damages aren't covered under the claim and come under the manufacturer's warranty.

You can claim for the Insurance only once your phone is stolen or lost.

As the front screen of your phone is damaged, you could have it checked the nearest Vodafone Retail Store. To locate the nearest store please clickhere

Alternatively, if you wish I can arrange for the postal Repair for your phone.

In postal repair, I will send you a prepaid envelope with the address you need to send the phone to. You'll receive it within 3 - 5 working days. You just need to put the phone in the envelope. All the accessories like Memory Card, battery and SIM Card should be removed before placing it in the envelope. You can then post it to the nearest Post Office.

 

In order to arrange for a postal repair please get back to us with the following details:

 

 

  • Make and model of your phone
  • Colour of the phone
  • IMEI number of the phone. You can get the IMEI number by dialling *#06# on your phone.
  • Brief description of the problem you are facing with your phone
  • Alternate contact number

If you have any data on your phone that you wish to back up (including contacts), please do so before you visit the post office. If you‘re not sure how to do this, you'll find more information in the handbook supplied with your phone or on vodafone website. Once the phone has been posted it isn't possible to retrieve information stored on the phone and it may be lost during the repair process.

It will take approximately 7 - 8 working days for the phone to get repaired from the date of submission.

Awaiting your reply.

Kind regards,

 

 

 

 

Gordon Dsouza

Vodafone Customer Services

We hope you have found our Email Customer Service helpful and convenient. To contact us please click

Thank you for being a Vodafone customer and I hope you enjoy all that Vodafone has to offer.

Vodafone has logged your email address in case it needs to contact you about other matters relating to your account. It may also be used for marketing purposes - you will soon receive an email explaining this and how you can opt out.

 

 

:sad::sad::sad:

 

 

 

 

 

Can anyone help me ?

 

 

Regards dear cagers

Share this post


Link to post
Share on other sites

Hi Xbizkit,

 

Having just checked the Terms and Conditions here I can clarify that accidental damage is covered and so I'm a little confused by what's happened here.

 

As I'd like to take a closer look at this could you provide me with the email reference number from your previous contact with us and I'll come back to you as soon as I can.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

Share this post


Link to post
Share on other sites

Fast and very good response from Vodafone. Keep up the good work!

  • Haha 1

Share this post


Link to post
Share on other sites

Hi AtlantisZPM,

 

Thanks for noticing and showing your appreciation for the work we're doing CAG.

 

As ever it's great to see that more and more members are taking the time to take a look at what we're doing here.

 

Take care and of course if I can assist you with anything just let me know.

 

Lee

 

Web Relations Team

 

Vodafone UK

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...