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Welcome Finance - PPI refund


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Hi and thanks for taking the time to read this. I could do with some advice. I instructed a company to reclaim ppi insurance from WFS. On Sept 5, I received their final offer of compensation along with their offer to reduce the monthly payment for the lifetime of the loan. I took out the initial loan in 2006 and in 2009 after a battle with them, dealt with their local office who reduced the monthly payment in line with what i can afford. I was also told at that meeting they couldn't sell me any more PPI.

To cut a long story short, I contact WFS after their 10 day deadline (after receiving my signed acceptance confirmatio) to be told that actually I wasn't getting payment in that 10 day window, but would have to wait an additional 21 days whilst they cancelled and rebooked my loan, with payment being a further 10 days from accepting that. I got annoyed and spoke with one of their managers. I told them that as I was in credit (how?) I was going to suspend my DD instruction until this was resolved. She didn't advise against that in fact said she would do the same. I was contacted today by WFS locally who told me I hadn't paid my loan. I patiently explained (with him talking all over me) what the situation was, what I'd done, who I spoke to etc etc. He then started shouting at me that my loan couldn't be rebooked, I didn't have insurance and that he would instruct them to retract the offer as I wasnt entitled to any compensation and i was in arrears to the tune of £327! I'd defaulted on a secured loan and they would take further action against me now. I now don't know what to think and am really concerned! Your comments will all appreciated. Thanks

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Irish,

 

This is obviously some ego inflated rep you spoke to today who most likely doesn't have the power to do anything with your loan.

 

Remember these people are paid a pittens to get you paying as much as possible.

 

Personally I would avoid talking to anyone from WFS on the phone. Best to keep all communications in writing, that way things can be tracked and proved.

 

I also suggest you speak to your local branch manager for an update on when you can expect payment.

 

Good luck

 

DJ

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