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SAR Non Compliance?


dadofholly
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Hi all

 

Have been dealing with an issue for my parents regarding ye olde PPI crap. - Not sure if this is best place to post on this.

 

Sent an SAR to the company that is supposed to be looking after the insurance. This is the reply they got - and i mean apart from a copy of the insurance policy this is all they got for there tenner.

 

They do admit to having other documents - but say that my parents were previously copied in on all correspondence.

 

What is the best course of action on this one?

 

Cheers

 

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Request their Formal Complaints Procedure in that they have not complied with your SAR and inform them you will also be making a formal complaint to the Information Commissioner which can be done here: Complaints - Privacy & electronic communication - ICO

Every journey begins with a single step :):)

 

Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.

 

If you have found my post helpful please leave a short message by clicking the star to the left of my profile - Thank You

 

The only person entitled to your Personal Finance details is a Judge not a DCA

 

Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.

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In addition to what has been said above when the 40 days is up for them to comply (bear in mind they may still send some paperwork before the deadline) then you would need to send a letter before action (send recorded delivery), (enclose a copy of the original SAR too) giving them 14 days to comply - have a look here, there is an example of a LBA here - http://www.consumeractiongroup.co.uk/forum/showthread.php?178660 -

PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.

 

DEBT COLLECTION LETTER/SAR/AGREEMENT TEMPLATES ARE HERE - http://www.consumeractiongroup.co.uk/forum/content.php?65-legislation

 

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I AM HAPPY TO RECEIVE PM's AND I WILL RESPOND IF I FEEL I CAN ASSIST BUT WHEN YOU DO CAN YOU PLEASE PROVIDE A LINK TO YOUR THREAD ON WHICH YOU WOULD LIKE ME TO COMMENT - THANK YOU

 

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